All Basics Stove Shop

I purchased a wood-burning fireplace insert for $2999, plus $613 for inline tubing and parts + $500 for complete installation. I gave a $2000 deposit and set a date for delivery and installation. On the assigned date (July 3rd) two men from All Basics showed up. They went to the fire place and asked for an additional $85 to clean the chimney before proceeding. I reminded them that I had paid for the full installation which implicitly includes cleaning the chimney to provide for insertion of the lining tubes. For a company that has been in this business 24/7 for so many years, it was odd not to mention a word at purchase time about chimney cleaning, unless the installation fee already had taken that into considerations. Naturally I refused to pay. They called the office and left. I too called the office for credit to my account of the $2000 deposit. They said I should come in person. I did so. David, the owner, was waiting for me. He credited my account less $200 for "restocking fee"! His point was that I had to pay for chimney cleaning fee ($85) or pay the restocking fee ($200). When I objected to that logic, he told me to leave his shop or he would call the police! Bewildered of his behavior I left.

The area we are in has constant blackout. If it rains too hard, snows too much or there is any wind over 10mph, we lose our electric, which means we lose our heat. We had no idea what we were looking for but we drove by this place and stopped in. The staff was amazing, they walked us through the process, helped us pick what was right for us and our needs and set it up for us. No more cold nights for us. Highly recommend this company.