Raakss Reno

Formerly Raakss Renovation Solutions
Basement Renovation
Mount Albert ON L0G
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Reviews for Raakss Reno

Average customer rating:
9.7 10 (131 reviews)

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Ayan in Old Toronto
Ayan in Old Toronto
3 reviews Toronto, ON
10/10

Kitchen and Living Room Renovation

Robbie was a pleasure to work with and has a lot of experience to troubleshoot issues as they come up. We recently purchased a house which was built in the 1950s and we hired Robbie to renovate the kitchen and living room. Since it is an older house a lot of things were much more challenging to do but robbie had no trouble figuring it out and did not resort to bring in any outside help. For our kitchen he helped design and installed an Ikea kitchen for us (also picked up the materials from the ikea warehouse in his large van). Communication throughout the entire process was excellent and he was very responsive to calls and text messages. In addition to installing the ikea kitchen, he also replaced the tiles of the kitchen, installed a vent to the exterior, and added new power outlets. In the living room he installed a new drywall ceiling to cover up our old popcorn ceilings and installed potlights and a feature wall. In addition to our contracted work, Robbie was flexible enough to add in additional smaller projects such as changing all the lights to smart lights, installing a nest thermastat and fixing some bathroom plumbing issues.

With respect to timing, Robbie takes his time with projects (works Monday to Friday 10am to 430pm roughly) but provides a realistic timeline up front. He was able to complete our renovations in about 10 business days as he had promised. Note the cost mentioned includes cost of labour (not materials).

Overall Robbie did a great job and would recommend him as a contractor.

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Ben in Toronto
Ben in Toronto
1 review Toronto, ON
9/10

Bathroom and Kitchenette Renovation

Great work and a pleasure to work with. Robbie was responsive to the requests that we made, gave good advice when decisions were required, improving on our own ideas.

Then, when the job was almost finished, we were startled to discover an rather large issue with the plumbing - the cause of which was unknown. Robbie was confident that he had done his work correctly, and was willing to stay with it (still not having been paid) until it was figured out. As it turned out, the problem was with our 100-year-old drains, not his work.

In my experience, situations like this, where it is unknown which party is responsible, can get even more complicated by the strain they can put on the working relationship. This did not happen, owing to Robbie''s commitment to fair dealing. He stood by his work, and to keep us assured, committed to covering any costs incurred by errors, should they have been found to be his.

The kitchenette and a bathroom look great. One of the better experiences I've had working with a contractor.

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Company Response

Thankyou Ben. you were all very helpful during these tough times. Im glad everything worked out well with the plumbing issues.
Let me know if anything pops up. Dont hesitate to call
Robbie

Mike in Toronto
Mike in Toronto
1 review Toronto, ON
10/10

Bathroom Reno

After we had an old pipe burst in our wall, our bathroom was a real mess. We had a few estimates and Robbie was the most reasonable, both financially and personally. He was quick to help out and answer any questions or give recommendations if needed, and always responded to any inquiries promptly. Started and ended on time, everything came in on budget, just a great job overall. We'll be hiring him for our kitchen someday.

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Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
4/10

Bathroom Reno (and kitchen ceiling)

I hired Robbie to renovate my condo bathroom and to change my kitchen fluorescent lights into pot lights.  The overall work was done well.  He is very knowledgeable and has some really good suggestions. He didn’t take any money until the end, the final cost was only a bit more than the quote had been and he completed everything on time.  
My issue is that I felt I wasn't treated like a valued client. He only confirmed the start date a few days prior, leaving me little time to organize a few things first. I also thought he'd take a bit more care with using some tarps/plastic etc to protect my place but tools and supplies would be just on my carpet, flooring etc. He ripped up part of the flooring outside the bathroom and didn't tell me it happened and up until the very last day I had to keep reminding him to fix it.  
My vanity drain pipe was leaking as soon as he left, and he did come back once, about a month later, to try to fix that, but it was still leaking afterwards. The other issues with his work were that he only caulked two sides of the tub leaving an entire side unprotected from water leaks.  Then just some sloppiness - the door frames needed some caulking and paint to fill some holes, some paint spots that weren’t great, etc.  I saw these things on his last day but he said there was a guarantee on all the work for the first year and many reviews said he came back right away for them so I thought it was fine - well that wasn't my experience!!!  I was consistently told "I should have time next week" but wouldn't be given a date/time and that week would come and go and still nothing. I didn't expect him to drop everything and rush over, but if I pushed too hard he seemed frustrated with me and if I gave him space I wouldn't hear anything so I would wait a few months and make another futile attempt at getting him to return.
In January (a year after the reno) I tried one more time, didn't hear back and I gave up and hired someone else to fix the issues so I could finally enjoy a completed renovation.

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Company Response

Hi Sarah. sorry you felt disappointed. I didn't forget about you!!, as you can see with ALL my reviews, i ALWAYS take care of my clients.
I must say, although you and me were aware that the sink drain has been a bugger to get right (you were still on my touch up list)...all the other details you now mentioned!....this is the first i have heard about them....Had you mentioned it, i would have booked a full day to do the small details....if only you had told me.
Anyway, sorry you felt neglected.

Rand from Toronto
Rand from Toronto
2 reviews Toronto, ON
10/10

Basement bathroom gut and rebuild

We are very happy with our new basement bathroom. We especially appreciate the advice Robbie provided on several decisions that had to be made along the way. We wanted a lot out of the very small space and Robbie delivered a renovation that is everything we were hoping for. The before and after photos tell the story best.

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Yves in Toronto
Yves in Toronto
1 review Toronto, ON
10/10

Bathroom Renovation in condo

We hired Robbie to renovate our 2nd bathroom. We are very happy with the work and very much appreciated Robbie's easy way, his efficiency and his very practical advices. He cheerfully accommodated schedule disruptions due to a supplier's misstep and the work/noise/access constraints imposed by the Condominium. We'll use RAAKSS again when the time comes.
Yves & Barbara

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Eileen M.
Eileen M.
5 reviews Toronto, ON
10/10

Fast and efficient

Robbie was hardworking, reliable and cheerful, with lots of helpful suggestions for reno of my ensuite bathroom. My condo neighbours were pleasantly surprised at how much he got done, and with very little noise! He picked up the tiles and vanity I had bought. I had the shower, shower system and vanity taps delivered.

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Dan Cook from Toronto
Dan Cook from Toronto
0 reviews Toronto, ON
10/10

Kitchen

This was our second time dealing with Robbie (first time was a bathroom reno 8 years ago). As usual, he was very professional and very knowledgeable about all areas of our small kitchen renovation. He provided some excellent, practical advice throughout the process. Workmanship was top-notch all around. Work completed included ceiling refurbishment, new floor tiles, new ceiling lights, new backsplash tiles, range hood installation.

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Company Response

Hi Dan. thanks for the great review. I hope you and Liz enjoy your improved kitchen.
Let me know if anything comes up.
Robbie

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen renovation

We hired Robbie to renovate our bathrooms a couple of years ago and hired him again on our second home to do our kitchen and mudroom renovation. His work speaks for itself. Before and after pictures attached. He also works closely with a licensed electrician for the electrical work who we highly recommend.

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Company Response

Hi Kamran. Thanks for the review. Let me know if anything comes up.
Thanks again
Robbie

violet in Ottawa
violet in Ottawa
1 review Newmarket, ON
10/10

Deck

Robbie had previously renovated our kitchen and bathroom. We were pleased with the results and decided to ask him to demolish our old deck and build a new one. Robbie is reliable, responsive and has great design ideas. He provided us with a timeline, a budget and he stuck with it. Most important to us: he listens and he's skilled. Will definitely have him back for future renovations.

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Company Response

Thanks Violet. Enjoy your new deck
Robbie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Raakss Reno

HI. Im Rob owner of RAAKSSreno renovation solutions. My love for renovation started when i was 15 years old. After spending 15 years perfecting my skills, I then spent 10 years as the head tool tester for Canada's largest retailer. I am now back doing what i love the most.

Specializing in Bathroom Renovations, Kitchen Renovations, Decks and household renovations, RAAKSSreno performs quality work.

CATEGORIES
Basement Renovation, Bathroom Renovation, and Kitchen Planning & Renovation
PRODUCTS
All residential renos
SERVICES
Basement, Kitchen and bathroom design and build
YEAR ESTABLISHED
20
NUMBER OF EMPLOYEES
1
RETURN POLICY
1 year guarantee on workmanship
PAYMENT METHOD
Cash or Cheque
LIABILITY INSURANCE
Yes
PROJECT RATE
By Quote (free)
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year on workmanship
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