Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews by rating (past 12 months)
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Best of 2021 winner 8 timesBest of 2021winner 8 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11865 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Shower Faucet Leaking

I had a shower faucet that was 10 years old that started leaking and the cartage needed to be replaced. It was a stubborn thing being corroded with hard water but the reliance plumber Carlos managed to get it out and now my shower is fixed.

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Company Response

Thank you for the great review. ~Nicole

John
John
0 reviews , ON
10/10

new furnace installation

Stacey quoted a 70,000 BTU new furnace total cost installed $5085. This included a 10 year parts and labour warranty with a new thermostat due to Reliance offering the Rheem at a $1000 discount. Stacey gave the quote on Wed affternoon and scheduled a Fri morning at 8:30 AM installation crew. Today at Fri 8:30 AM Reliance truck came with my new furnace and two people Stephan and Krystin professionally installed and made running my new efficient Rheem furnace. It took until 4:30 PM till they had everything running smoothly. They put down a carpet runner on the floor and closed both the screen and wood front doors each time they had to get parts and materials from their truck. Did I mention they removed and discarded my old low boy furnace from the basement. Totally, greatly pleased and appreciate the professional job performed. Sastified Reliance customer ; John L.

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Company Response

Thank you for the great review. ~Nicole

Ivan in Windsor
Ivan in Windsor
0 reviews , ON
10/10

Hot Water Tank Replacement by Kody Omora

Had to get old hot water tank replaced along with new 636 piping. Kody did a great job and was very professional. Service was performed quickly and cleanly. Great job Kody!

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Company Response

Thank you for the great review. ~Nicole

KrystalC
KrystalC
0 reviews Ottawa, ON
10/10

Quick Service Call - Malfunctioning Nest Thermometer

Such a pleasant experience, great conversation, walked through troubleshooting and actually believed me on the steps taken, no judgement, reviewed the connectivity problem with the Nest and made the quickest easiest call that it should be replaced. Painless and fixed!

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Company Response

Hello, thank you for your wonderful review! – Summer

Private User
Private User
Private User reviews Hamilton, ON
10/10

Repair of hot water tank.

Quick and efficient service.
Found service rep helpful and explained easily what needed to be done.
Work was completed immediately and well done.
Pleased to have the work completed at no cost through hot water tank rental.

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Company Response

Thank you for the great review. ~Nicole

David in Cambridge
David in Cambridge
0 reviews Cambridge, ON
10/10

Air handler noisy

The technician was very respectful of our home. He knew exactly what was causing the noise. He adjusted the fan speed. Noise problem solved in less than 15 min. He took the time to educate me on how the unit works for future reference. Friendly, knowledgeable and professional.

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Company Response

Thank you for the great review. ~Nicole

KanataHomeOwner
KanataHomeOwner
0 reviews Ottawa, ON
10/10

Great service, from first technician to sales rep to installers

Our old furnace started making a noise Monday night. Reliance had their tech over to check out the problem early Tuesday morning. Because of the age of our furnace, we wanted to review our options to replace rather than repair. By Tuesday evening, the rep from Reliance was over to discuss. A number of options were presented with the pros and cons of each. All frank discussions that were very much appreciated. No pressure with respect to repair/replace evaluation or which option to take if went with replace.

We decided to replace the old furnace. By Wednesday morning, the installers were at our door with the new furnace. Both installers were professionals, kept us informed of what they were doing and kept the disturbance to a minimal (both my wife and I work from home).

In the end, I’m extremely satisfied with the service received and would recommend the Reliance team with confidence.

Thank you to Neil, Trevor, Costa and Tyler.

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Company Response

Thank you for the great review. ~Nicole

Pat Gain in Thunder Bay
Pat Gain in Thunder Bay
0 reviews , ON
10/10

Furnace replacement at Shuniah Ontario

Jamie was the sales man, was very thorough and helpful.

The 2 installers were friendly, worked hard and very efficiently, did not get there names though I think one was Frang.

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Company Response

Great! Thank you for the review. Thanks Nicole

colleen in Georgetown
colleen in Georgetown
0 reviews Georgetown, ON
0/10

Reverse Osmosis

I just purchased a house that had reverse Osmosis. Decided I didn't want it so I called them and was told I had 4 more years on my contract. I did not sign any contract. So basically I have to pay it out 960.00 or just keep paying monthly. Not impressed!!!!

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Company Response

Hi Colleen, I apologize Please email me and I can look into this. Thanks Nicole ncousley@reliancecomfort.com

Jinny
Jinny
1 review Welland, ON
10/10

Water heater

My water heater flooded my basement. They came very quickly to take care of it but I needed a new heater. The next day they replaced it. Two very nice gentlemen came and got the work done in good time.

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Company Response

Great! Thank you for the review. ~Nicole

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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