Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11865 reviews)

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Alberto in Dowtown Toronto
Alberto in Dowtown Toronto
1 review Toronto, ON
0/10

Combo water heater and furnace

Over a week without heat in total after they supposedly repaired the unit. I have a brand new home and my heat goes off repeatedly. When they get around to coming out it is a different guy every time. Most of the time they don't have the parts and I have to wait more days. They subcontract to Ocean Mechanical who then subcontract to Dynasty who never answer any phone calls. When you call Ocean Mechanical the customer service department answers in the Philipines. Service is extremely poor and everyone washes their hands of responsibility. So I'm on my second go around without heat in less than two weeks and there is no resolution in sight. POOR! POOR! POOR!

2 of 2 people found this review helpful.
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Company Response

Dear Alberto in Downtown,
I would like to apologize on behalf of Reliance Home Comfort for the delay in responding; we just became aware of your post. I'm the Customer Relations Supervisor and I want to ensure that the issue has been resolved to your complete satisfaction. Please contact me by telephone at 1-888-720-3594 or by email at kallen@reliancecomfort.com if you would like further assistance.
Kim

TimB Burlington, Ont
TimB Burlington, Ont
1 review Burlington, ON
0/10

Furnace

We have one of thier "Total Comfort" agreements. On Tue (Dec/29/09) we called because our furnace was acting up and a tech came out and after spending some time on our furnace told us it needed a new board (something that controls the furnace) and he told us because of this the furnace could not be used and a part would be ordered and delivered to our house and when this part arrives to call and a tech will come out and fix the problem. After me, my wife and two young children spent a very cold night we waited for the part to arrive. Finally around 1:00 pm on Wed (Dec/30/09) the part finally arrived. We called Reliance and were told that the tech would be out the next day, after which I told them no way and we have already been without a furnace and need this thing to be fixed. After some more discussion it was agreed a tech would be sent that day. Well later that day a tech showed up and after he spent time he informed us they sent the wrong part. So to make a long story short... they have since sent out more wrong parts, we have made numerous calls to their so-called customer service and we are still waiting for our furnace to work and it is now 4:30 pm Friday, Jan 01, 2010. Hmmm, would I recommend them to any one? There is something about being on the FOURTH DAY and counting that makes someone a little hesitant about recommending these people.

1 of 1 people found this review helpful.
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Company Response

Dear TimB in Burlington,
I would like to apologize on behalf of Reliance Home Comfort for the delay in responding; we just became aware of your post. I'm the Customer Relations Supervisor and I want to ensure that the issue has been resolved to your complete satisfaction. Please contact me by telephone at 1-888-720-3594 or by email at kallen@reliancecomfort.com if you would like further assistance.
Kim

 D in Burlington
D in Burlington
2 reviews Burlington, ON
8/10

furnace and air conditioner installed

Great program to take advantage of now with the government grants. Hassle free if go with the monthly rental. Great service, great products and no rental payments for 6 mths. High eff. products installed and instantly notice a change in heat and cooling capabilities. Great experience with Reliance Home Comfort!

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

L&T  S.W. Oakville
L&T S.W. Oakville
3 reviews Oakville, ON
0/10

removal of hot water tank

Called Reliance to pick up the 20+ year old hot water tank that had leaked in my basement, because we had replaced it with a tankless model. I was then informed it would cost me $65.00 for them to pick it up, or we could buy it out for $40.00, or we could drop it off at their office. This is how they treat long term customers? The woman I was talking to then tried to get me to rent the tankless model through a buy back program at $39.00 a month. Other places offer the rental of tankless models for $22.00 a month. This company is only concerned with making money and not customer satisfaction. I will never rent or buy anything from this company again, as well, I will never recommend this company to anyone.They didn't even appologize for the mess their tank made in my basement.

3 of 3 people found this review helpful.
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Company Response

I am so sorry for any frustration that was caused. Thank you so much for your feedback! -Cait

Riaz in Hamilton
Riaz in Hamilton
3 reviews Hamilton, ON
8/10

Installation HVAC

Hired Reliance Home Comfort to install a new HVAC in July. Had a few issues that was addressed efficient. We are happy with the new system I would recommend and consider their services again. Riaz

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

irum in hamilton
irum in hamilton
1 review Hamilton, ON
8/10

A/C Furnace

They started at 7am and stayed until 11pm at night. It was a really hot day and they worked through that without stopping,as there was a leak in the air conditioner. After they couldn't fix it they ended up replacing it the next day - they were very good.

But previous to this when they were trying to sell both the furance and air conditioner they pushed into a 14 seer A.C. because of the gov/grant. Later on we found out that we were mislead not only by Reliance, but also by ecoENERGY who did the blow test. We then found out we would not be getting the 200.00 dollar federal or the matching provincial grant.

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Toronto
Toronto
4 reviews Kobuk, AK
0/10

Tankless water heater rental

Reliance is charging me $110 for 3 months to rent tankless water heater. I did a bit of research and found same water heater for about $1100 with taxes. So I decided to buyout rather than rent it, since the water heater had very minimum mechanical parts and made in Japan.

I enqured Reliance about buyout option and Reliance told me $2400. Then I told Reliance to remove the tank from my property, I was told that they would charge me $360 for that (all sort of charges, one of them is to drain...i don't really get it).

I bought a new home I didn't not chose Reliance. TOO EXPENSIVE.

MY DAD BOUGHT A HOUSE IN 2001 AND WATER TANK RENTAL WAS $15/MONTH. Same tank Reliance is renting for $22/month.

TELL YOUR BUILDER NOT TO CHOSE RELIANCE!!!

2 of 2 people found this review helpful.
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Company Response

Hi Ottawa, On;
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim

roger12
roger12
2 reviews ,
2/10

Hotwater tank rental

Reliance has very poor customer service. I replaced the tank with tankless and wanted to return their old tank which they said will be scrapped. They charged me $40 tank drop off fees and $65 account closing fees.

Very shady business practices because at the time of rental they specifically said there is no account closing fees. The customer service rep basically said they changed the rules and there is nothing I as a customer can do.

2 of 2 people found this review helpful.
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Company Response

Hi roger12,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim

Rev in Guelph
Rev in Guelph
3 reviews Guelph, ON
2/10

Water heater removal and instalation

We called reliance and they send someone to our house to install the new heater. He didn't have the correct tank in the car so he gave us a quote and left. He said if we left it under the stairs it would cost a lot in piping but if we moved it against the wall (which was not dead space at the time), it would fit under the alotted pipe budget. He also told us it as $50 for a power vent but we were ok with that. Another crew came a different day and installed it against the wall. My s/o asked if it was exactly what I had agreed to (they said yes) and then he signed the work order. No prices or additional costs were mentioned. When our bill showed up there was a $300 excess instalation fee. We call and call and call and they always have an excuse about why they will call us back later.... but never call back later. I don't care how many days it takes someone to send you a fax, how often the manager goes to conferiences or how long it takes you to manually pull my file- you should be able to deal with customer inquries in less than a week... it's been nearly a month and I'm so sick of calling 3x a week just to get te run around from different customer service people.

2 of 2 people found this review helpful.
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Company Response

I am so sorry for any frustration that was caused. Thank you again for your feedback. -Cait

SMC23 in Maple
SMC23 in Maple
12 reviews ,

First Review

3/10

Water Heater Service / Tank Upgrade.

We recently moved into our new construction home and we were furious to find out the Reliance Hot Water tank not functional. We called their customer service line and were redirected a few times. When we finally got someone to listen to our issue they sent someone to have a look at the tank the next day, not the current day. The first company they called could not fix the tank as they did not have the parts. They had to call around for the part they needed. I called Reliance back telling them of the urgency of not having hot water, so they sent another company out the following day. The second company was able to fix the unit, but we are extremely upset that we were without hot water for three days!! I would not recommend going with Reliance just on the fact that they do not do any work in house.

Prior to this issue, we spoke to Jennifer Hurd regarding getting a Tankless Hot Water instead of the standard heater and her communication was terrible. Her promises unfulfilled. She never told us what was going on. We always had to follow up. Overall extremely disappointed in Reliance. I would pay to leave this company!

3 of 3 people found this review helpful.
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Company Response

I am sorry for any frustration that was caused. Thank you again for sharing your feedback.-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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