Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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Krishna from Mississauga
Krishna from Mississauga
1 review Mississauga, ON
10/10

Water Heater

I had a problem with my hot water (it wasn't warming up the night before). I called Relliance and they sent down Gurmeet (Employee #2473). He carefully checked the problem and to mine and his surprise there was a leak in side of the heater. Gurmeet did an excellent job and worked very efficiently to get it fixed. He also explained how the heater works and exactly why/how the heater was leaking. Very Satisfied!

Approximate cost of services:
$25.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

leonard hanna from Lively
leonard hanna from Lively
1 review Lively, ON
10/10

service

I was very pleased with the technician that serviced our furnace she spent time cleaning and checking our furnace the best it has ever been checked I rate tech amber fong #1620 as 10 out of 10

Approximate cost of services:
$23.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

Michael  from Mississauga
Michael from Mississauga
1 review Mississauga, ON
10/10

water heater leaking

Thanks to your great professional Omar ( ID#:2471). He found the problem and solved it right way. He was a very nice advisor too. Thanks Reliance !
I surely would recommend your company to my friends.

Approximate cost of services:
$50.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

Imesh from Ajax
Imesh from Ajax
1 review Ajax, ON
10/10

Service

I would like to thank Chris Shaw for his excellent customer service. He was very polite, advise me on company promo for plan, very quick work and very tidy. Thank you!

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

Peter C from Oakville
Peter C from Oakville
1 review Oakville, ON
0/10

comfort protection plan

These guys are terrible, booked an appointment for annual service on my furnace yesterday from 7am-11pm but never show up. Called them again, re-booked today from 10am-2pm, still no show. I paid over 300 bucks to these guys for lousy service like this and this is not the first time happened to me, wondering why I am still with them. Imagine if my furnace break down in the -30C.

Last time same thing happened when my water heater broke, a contractor from another company for reliance showed up a day later from the original scheduled promised time for the repair after many phone calls to beg them come over. Each time all they saying is to send an e-mail to the on route contractor to call me but never did. This is it, time to move on to their competitor, I have nothing to loose but these lousy R E L I A N C E!

Approximate cost of services:
$300.00
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Company Response

I'm very sorry to hear about this frustrating experience Peter and would like to escalate this issue to our Customer Resolutions Team for investigation and follow up. Please contact me with details at rmassingham@reliancecomfort.com. Thanks in advance. ~ Rich

Keith Timbers from Milton
Keith Timbers from Milton
1 review Milton, ON
10/10

service furnace

Reliance sent Angelo to service our furnace, he was very professional and friendly.Very thurough, Angelo went above & beyound to save us money ad we are very greatfull. Thanks Angelo

Approximate cost of services:
$100.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

tom from North York
tom from North York
1 review North York, ON
0/10

Water Heater

I just cannot believe Reliance has an average of 8.5 in reviews. I can honestly say that I have NEVER been treated so poorly by a company, CONSISTENTLY. They are on complete different pages. I'm trying to leave them but I am just stuck with them....... Stay away.

Approximate cost of services:
$500.00
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Company Response

This is extremely disappointing news Tom and I would like to assist in resolving your issue. Please contact me at rmassingham@reliancecomfort.com with details and I will be sure to get you the help you deserve. Thanks in advance. ~ Rich

Steve Devine from East York
Steve Devine from East York
4 reviews East York, ON
10/10

Furnace Repair - No Heat

We had no heat for 72 hours, but thanks to Derek (2393) we saved a boat load of money and he was able to get our furnace running and his knowledge on what to do next was unbelievable.

Our house is now warm and safer because of Derek!

Approximate cost of services:
$100.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

Dan Capobianco from Georgetown
Dan Capobianco from Georgetown
1 review Georgetown, ON
10/10

Water Heater, Furnace & Air Conditioning

We recently had our water heater replaced by Reliance, there was a small issue with the installation. Reliance corrected the issue and promptly offered me free rental for 3 months. I was also in need of a furnace and air conditioner. Kermit sent out his best salesperson and assured me that we would get a great deal for our trouble. I met with Joel Matthews. He was very knowledgeable and quoted me with a great rate and within 3 days we had a new furnace and air conditioner. The installers were neat and professional. Thanks to Kermit, Joel and the installers for a job well done!

Approximate cost of services:
$7,500.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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