Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews by rating (past 12 months)
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Best of 2021 winner 8 timesBest of 2021winner 8 times
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11865 reviews)

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Andy, Stoney Creek
Andy, Stoney Creek
2 reviews Stoney Creek, ON

First Review

7/10

Fixing a Furance

The guy who came out was very helpfull and fixed the problem quickly. The only thing was it took a day and a half to come out in the middle of winter, so it was a bit cold in the house and was not good when you have children

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

janine in brantford
janine in brantford
4 reviews Brantford, ON

First Review

9/10

new furnace

We had relience come to service our furnace and they had to tag it.
They sent over a sales rep to show us furnaces and he was very helpful and explained all the benifits with having an audit done.
We went with them because they were very quick and efficent.
We were very pleased with the service.

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

1/10

Water heater rental

Used to rent a water heater from them but we got tired of their constant hard-sell approach and rude calls trying to sell us more services. After a particular offensive call we phoned to cancel our account; well it truns out they charge closure fees and pickup, even though we never signed a contract -- heater was with the house when we bought it. Their response "you agree to our terms when you first paid" (they never sent any contract, we never saw any terms). My response "you owe me $120 inconvenience fee, you agree to my terms when you first received paiment from me".

1 of 1 people found this review helpful.
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Company Response

Dear no longer their customer,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim

rosanne  on East Mountain
rosanne on East Mountain
2 reviews Hamilton, ON
10/10

replaced rented hot water heater that started to leak

Rented hot water heater was found leaking and as soon as the call was put in arrangements were made for new installation .They also keep you up to date on any scams happening in the area in regards to misleading contracts.Just wondering if they have a routine service that comes and checks on the rental equipment before you get to the point of a flooded basement?

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

laurietmc
laurietmc
1 review Burlington, ON
8/10

hot water heater repair

had a recent major renovation on my home .. when all was complete I noticed that I had a very loud noise resonating up through the duct work .. discovered the noise was via the hot water heater .. called Reliance on a Sunday expecting to be put through to an answering machine - however my call was answered within one minute and a live agent took the call .. after a short description she offered service the NEXT DAY .. and gave three or four time slots .. two of which worked - actually worked!!! the service tech then showed up ON TIME .. the tech fixed the issue within 15 minutes, stayed to make sure it was fixed and left .. what service !! I have never been happier with a company in terms of quick response and quick resolution !!!

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Company Response

Dear laurietmc,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Kim Allen

Greg from Cambridge
Greg from Cambridge
1 review Cambridge, ON
8/10

Furnace maintenance

Moved into a new home last year, got the Reliance Home Protection Plan. Worked out great as a new home owner you can have them come over just to check things out to make sure everything is setup correctly - Booked/Arrived same day

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Company Response

Dear Greg from Cambridge,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Sincerely,
Kim Allen

home8
home8
6 reviews Etobicoke, ON
8/10

Furnace maintenance

Reliance has provided great and timely customer service. Also taking into the account our avalability when giving us the appointment date and time. They did a good job and we were happy.

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Luisa in Hamilton
Luisa in Hamilton
1 review Hamilton, ON
10/10

Furnace repair

Reliance has good attention to detail and they did a good job. They came to do a maintenance for us and they found an issue with one of the parts. They had to come back for the part.

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Company Response

Dear Luisa in Hamilton,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Sincerely,
Kim Allen

eve in hamilton
eve in hamilton
1 review Hamilton, ON
0/10

Water Heater

they sent someone in to replace a motor for my heater which was supposed to solve the problem. I spent over $500 to have the motor replaced and it did not solve our problem. Then we had to replace the water heater which we have rented from the same company. It is unfortunate that we are required to pay three months in advance. over all I am not pleased with their service

1 of 1 people found this review helpful.
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Company Response

Dear eve in Hamilton,
I would like to apologize on behalf of Reliance Home Comfort for the delay in responding; we just became aware of your post. I'm the Customer Relations Supervisor and I want to ensure that the issue has been resolved to your complete satisfaction. Please contact me by telephone at 905-720-3594 or by email at kallen@reliancecomfort.com if you would like further assistance.
Kim

Lindorm in Cambridge
Lindorm in Cambridge
1 review Cambridge, ON
10/10

No hot water!

I moved into a rental home and was told the water heater was a rental. I was a little skeptical of this, unsure if I liked the idea of a rental water heater seeing as I have never personally had a problem with one. However after living in my home for about 3 months we were losing our hot water rapidly. I called Reliance who carried the rental and the next day someone was there to repair the water heater and he noticed something else. Being in Cambridge, we have hard water and he heard the noise in the tank and told me it needed further service and would initiate this for me. Sure enough, the following day I get a call to set up a time for the follow-up appointment and they were really good about working with my schedule. The next service tech came out and he cleaned out the tank and since then I could not be more pleased with the performance of the tank. Both techs were very courteous and cleaned up after themselves. It is unfortunate to see only negative reviews from people displeased with their experiences; I felt it important to share my satisfaction with this company.

Thank you Relaince!

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Company Response

Dear Lindorm in Cambridge,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Sincerely,
Kim Allen

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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