Reliance Home Comfort

Such an unreliable and untrustworthy company. So disappointed after being their customer for more than 15 years. We called and asked to fix our heating water tank on a Sunday because it was broken, reliance said someone can come in on the Monday from 7 am-11 am, so I took off work, and woke up early and waited for them since 7 am! They told me someone will come from 4 pm-8pm instead when I see no one coming at 11 am. Ok, fine, I'll wait, because I have no choice. So I waited and waited until 7: 30 pm at night, and now you tell me whoever spoke to me did not book my appointment for me? and that is why no one came today? Then, why do you freaking tell me that someone will come 4-8 pm when I called in the afternoon? Does that mean two people did not book me the appointment when I called twice? And now you are telling me the option u can give me is to book the appointment for me again tomorrow at 7am-11am, and I HAVE to book another day off to wait for you for the whole day? Thank you so much for the option? Ridiculous. I am really disappointed as a royal customer. You are asking me to provide a numeric value in this comment? It is $1000/day.