4 days without hot water. Eight calls to customer service. One technician who had never worked on a boiler before. One technician shows up 2 hours late, even with a five hour window. Two missed appointments. Still no hot water but please let us sell you a new A/C, furnace, plumbing protection plan, etc. Reliance is a farce of a company. The new owners really have a gold mine here. Keep the rental fees coming in but drag your feet when equipment needs to be serviced and upsell, upsell, upsell.
- Company Response
I’m sorry to hear about your disappointment Raj. Please email me with your account details at email@example.com and I will be happy to follow up on your experience. - Gemma