Reliance Home Comfort

in order to make a sale, customer service sold us the monthly protection plan and promised diagnostic fee upon visit is free of charge regardless of whether we go with the repair. it was not the case. we got hit of the diagnostic the following bill of our protection plan cancellation. called in multiple times before they charged us, including when we cancelled the plan, over the phone we were ensured there would be no fee charged. nobody informed us of the fee. false advertising, false promises, so sale-oriented that they only care about making a sale instead of giving consumers the right information. a company to avoid.