Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Private User
Private User
Private User reviews Oakville, ON
0/10

Run the other way.

We had (UN)Reliance install a new furnace, airconditioner and humidifier with a communicating thermostat about 2 years ago. Its been a nightmare ever since. Every season change, something fails. One technician after another will roll in, order a boat load of parts that will be installed over 2 or three more visits. One noted that the fan was installed in reverse, the humidifier was leaking water into the furnance, the thermostat was going through batteries by the month. These issues have been ongoing, no one takes responsibility for the lack of service and for the most part, the technicians were subcontractors that could not give a hoot about the company or their reputation. Its a season change again, so the humidifier, thermostat and the (?) panel packed up. Installed new parts over three visits, left the humidifier leaking on the floor and resolved it by what appears to be shutting off the water supply.

Booking another day to sit around and wait for a technician to come tell me that what the previous three did was completely wrong, fiddle around, order some parts, and so on and so forth.

The only advice I have, is go elsewhere, anywhere. When things go wrong - there just is no fixing it, and they don't seem to care.

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
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Company Response

I am sorry to hear about your experience. If you require assistance please email me at gwillson@reliancecomfort.com with your account details and I will certainly look into this for you. - Gemma