My husband and I went to get a credit a product at the bank and when they pulled our information we were told that there was a lien on our property for over $16,000. When we looked into it, we found out that it was because we rented our furnace through Reliance. When we had the sales rep out to our house we told him we wanted to purchase the furnace and a/c unit but he told us that if we rented we wouldn't have to pay for repairs or service so we decided to save money to rent it. That was the biggest mistake we've ever made! After contacting the company, I was very rudely told that I should've read the paperwork properly and that it's my problem. So beware if you are renting or considering renting. They will put a lien on your home and no one will tell you until it's way too late!
- Approximate cost of services:
- $16,000.00
- Company Response
Very sorry to hear about this experience. If you require further assistance please feel free to email me. gwillson@reliancecomfort.com ~Gemma