Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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HomeStars  >  Heating & Air Conditioning in Brantford  >  Reliance Home Comfort  >  they don't if they are coming or going
Edward in Cornwall
Edward in Cornwall
0 reviews Cornwall, ON

they don't if they are coming or going


I got my proposal on Jan 3rd 2019
bought the furnace Jan.23rd 2019
the Union gas comp. put the gas line in may
the Reliance co.put the furnace in in June 24th
I was told they would get in touch with Union gas to put meter on
no response despite several calls to Reliance.
I got in touch with union gas myself in Sept.
they had no contact from Reliance
Union gas came to put on meter and there was a leak
got hold of relinace fixed leak
because of all the problems and wait times was promised a $500 check from reliance Sept.18th.
enbridge gas showed up last week to put my gas line in as per reliance order. talked to worker and he remembered putting my gas in in may. wow if I hadn't done the leg work my gas would not be hooked up until after October 1st.
. nope no check yet they say it must have gotten lost in mail. they called today Oct 7th to offer me a visa card!
I said no. when told of the forthcoming check I bought my wife a ticket to Edmonton to see our Granddaughter. the installers who work for Reliance are great. I'm talking about Matt, Randy & Lance.
the office and director people don't know if they are coming or going
will not recommend you to my friends and neighbours

Very upset
Nelson Lascelle

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Company Response

Very sorry to hear about this experience. If you require further assistance please feel free to email me. ~Nicole