Update: June 10 2021. After 20 years of outstanding service including annual maintenance as part of my Home Comfort Protection Plan which I pay for by the month, I must regrettably change my rating from 10 to only 1. I tried to book my annual maintenance for A/C and Furnace and was given a date of September 30th, 4 months after it is due. No explanation other than I am not a priority right now. I later discovered Reliance has locked out their employees since May 18 and are using 3rd party contractors for urgent repairs. I saw a recent news article about how a customer’s repairs were botched. Others say they can’t get appointments for 3 weeks which doesn’t bold well in 30 degree weather with an A/C breakdown. Conflicts with employees happens. I get that, but when you are an essential service you must never put yourself in a situation where your faithful and loyal customers are adversely affected. There is no excuse for this mishandling of your internal affairs, If my equipment breaks down between now and September 30 and my maintenance appointment gets cancelled, I will find someone else to handle the most important equipment in my household. Shame.
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- Company Response
This is so awesome to hear, thank you so much for your great review, we truly appreciate it. -Haley