Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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Ed from Oakville
Ed from Oakville
12 reviews Oakville, ON
1/10

Home Comfort Protection Plan

Update: June 10 2021. After 20 years of outstanding service including annual maintenance as part of my Home Comfort Protection Plan which I pay for by the month, I must regrettably change my rating from 10 to only 1. I tried to book my annual maintenance for A/C and Furnace and was given a date of September 30th, 4 months after it is due. No explanation other than I am not a priority right now. I later discovered Reliance has locked out their employees since May 18 and are using 3rd party contractors for urgent repairs. I saw a recent news article about how a customer’s repairs were botched. Others say they can’t get appointments for 3 weeks which doesn’t bold well in 30 degree weather with an A/C breakdown. Conflicts with employees happens. I get that, but when you are an essential service you must never put yourself in a situation where your faithful and loyal customers are adversely affected. There is no excuse for this mishandling of your internal affairs, If my equipment breaks down between now and September 30 and my maintenance appointment gets cancelled, I will find someone else to handle the most important equipment in my household. Shame.

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Company Response

This is so awesome to hear, thank you so much for your great review, we truly appreciate it. -Haley

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Ed from Oakville
Ed from Oakville
12 reviews Oakville, ON
10/10

Repair Furnace Humidifier

Discovered a leak from the furnace humidifier. Contacted Reliance at 1:30 pm on a Friday. Jessie, the service technician arrived at 4 pm on the same day, and the repair was completed within 15 minutes under warranty. The entire process was handled professionally and totally to my satisfaction. This is the reason why I have been a Reliance customer for 20 years. i found Jessie to be super friendly and a pleasure to deal with. He explains things and is very efficient.

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