Run from Reliance Home Comfort!! We hired this company to install a new hot water tank in our basement. The sales rep was very nice and assured us that the 'Reliance Guarantee' ensures that mats are laid down from front door to the installation area. Haha! Reliance wheeled their dolly with a heavy hot water tank on it clear across our basement bamboo flooring causing damage to a large portion of the floor. Replacement quote from our contractor was $7,000. Reliance offered us a 'goodwill' amount of $1,000 and noted that it is their view that the damage to our floor was not caused by Reliance. Oh yay - super customer service Reliance!! LIke I just made it up, right? Not only that, they installed the exhaust piping too close to our cold air intake vent and could have killed our whole family with carbon monoxide poisoning had another contractor we had on site not notified us to call Reliance right away and have this corrected! Consumer beware this company….hire someone else!! I'm off to see my lawyer!
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I'm very sorry to hear about your experience Karen and would like to learn more. Please contact me at rmassingham@reliancecomfort.com and I will escalate this issue to our Customer Solutions Team for review and follow up. Thank you. ~ Rich