Reliance Home Comfort

We bought a heat pump, and they threw in a humidifier. Somehow the paper work ended up being filed as both a rental and an out right purchase. They put a lien on our house, didnt honor a $500 rebate, rented us and sold us the same heat pump. The heat pump was installed in such a way that it blocks access to our water in the backyard. A couple holes in our ceiling for installation ended up being 6 holes, which are the responsibility of the home owner. The old furnace, which we intended to give to my father, was left on the curb and collected by scrap collectors within minutes of being taken out. Overall a nightmare of an experience. Im actually quite surprised it was this bad. We only discovered the rental and lien on our house when my wife called in to pay off the furnace in full, the finance company was happy to accept our payment, and reliance was like no, its a rental. All payments were scheduled to start in a month, which would have triggered both the rental cost and finance cost. The sales guy ghosted us for weeks at a time and it wasnt until I threatened to sue everyone that we suddenly had people bending over backwards to help us. We now are waiting for the lien to be lifted, I have little faith that this will go smoothly.