Select Surfaces Corp.

I have shopped around many places and was pleasantly surprised when SGC’s pricing was competitive with my other quotes. Seeing that they were top rated on Homestars I was expecting the cost to be much higher and was initially inquiring with them to re-assure myself I was getting a good price with another company.

The initial planning process was very smooth and re-assuring when I dealt with Gus and Alexandra. There were both very informative, always available to answer any questions that I had, and a pleasure to deal with. The measure also went well.

There was however a backlog of work during the date of the install causing complications to the scheduling of the work with risk of having the work to be completed the following day. After expressing my disappointment, SGC managed to still come in later that day to install the counters. Despite the unfortunate circumstances, SGC most importantly addressed my concerns and ensured I was satisfied.

When choosing a company such as SGC, there are a few things to note. SGC is simply a counter company. You’ll save money, have more stone options going directly them, and even get to see the slabs of stone in the warehouse! As such you will need to arrange for your own plumbing (Sink will be installed but faucet and new drain lines need to be taken care of 24hrs after under mount sinks adhere. They will gladly recommend a plumber), also take care of any cabinet modifications in rare cases that they are required (for my case my cabinet ends were raised above the rest of the cabinets and needed to be cut. Kirk the installer, kindly removed them for me to get them cut on my own).

Although there is some additional co-ordination required, you’ll save compared to going to a companies or contractors that take care of it all such as the big store contractors.

In the end, my counter is perfect and flawless. I would definitely recommend them to friends and consider going to them for future work!

Further to my review of May 28, 2012, SGT contacted me after my post and suggested 2 options to fix the gap under the counter: add a build-up for a fee or get a quote from their cabinetry contact to cover the gap with a wood strip. We opted for the build-up and it was installed approx. a month later. The installers took great care in making sure it fit properly and, as seen in the additional photos, the end result looks much better.

A slight crack had also started to appear between the seam of the 2 granite slabs that did not originally line up completely flush. When the installers came back to add the build-up they were able to fill it with more sealant which helped but it definitely is not as tight as the other seam on the left side of our sink. Hopefully the crack will not open up again.

May 28, 2012

We looked around at a few companies but settled on Select Granite Tops due to their outstanding reviews. The sales service was good, the scheduling was on time and we do like the piece of granite we chose. However, the reason we aren't satisfied with our countertop is due to the new set of issues that arose post-installation.

Select Granite Tops mainly provides 3 cm stones and promotes it due to the fact that it is a stronger than the typical 2 cm stone and also because no seam is required to create the thicker lip a 2 cm stone needs to hide the plywood support below. What we didn't realize is that the lip is quite important to hide other things besides plywood. We went with the 3 cm stone which sits right on top of our counters and now have a very visible 1 in. gap between the top of our cupboards and our granite countertop. To make it worse, the gap is white melamine and therefore an eyesore. We now have to look into ways to hide this gap. This might have been something we should have realized when they took off our countertop for templating but because the kitchen looked so foreign to us w/out the counterop on it, we didn't clue in that if the granite simply sat on top of our existing counter there would be no lip to hide this white gap. If the templating staff had pointed this out to me, at that time we could have still considered paying more for a lip. Unfortunately we didn't see it until the installers came and the countertop was in.

The other issue we need to remedy post-installation is that when the installers came to put our granite on, they realized that our breakfast bar area was lower than our sink area which meant that the 2 slabs of granite did not meet up at the seam. They had to put bits of wood below the breakfast bar granite to lift it up so it would be flush with the sink area granite and now we have another 1 in. gap below the breakfast bar where we can actually see into the top of our dishwasher. I asked the installers if they had ever come across other kitchens where the granite slabs didn't line up and they said they had which makes me think that the templating staff should probably also do a vertical measurement in addition to the countertop surface measurements. This way, the installers would not have had to come up with a quick fix on the spot and we could have tried to find a better solution than the one they had which left us with a see-through gap.

All in all, it's not that we were not pleased with the countertop itself but more so that we felt Select Granite Tops could have helped us avoid these issues. This is the first time we have changed our countertops and had we been more experienced, maybe we could have forseen these issues but we were mainly relying on the experience of SGT. So although we have our new granite countertop, we also have a glaring gap running all the way around our kitchen which really mars the whole thing for us. Definitely not what we were expecting.

In hindsight we realize that we probably should have gone with the standard 2 cm stone with the built-up lip because it would have mirrored our old countertop best.

Extremely satisfied with the overall process Select Granite Tops provided from start to finish for the installation of our kitchen countertop. Tony was very informative and responsive in provide answers to all of our questions, having the opportunity to tour the facility and seeing the different stages of the process was very welcoming prior to purchasing. The individuals that did the measurements, installation and plumbing were very pleasant people to work with. They were all very professional and did a very meticulous job. I would have no issues using Select Granite Tops in future projects or recommending them to friends and family.

Thank you again for the outstanding job.

Patricia helped us through the process and was great to deal with. Installation was good and will be calling her agaon when we do our bathroom countertops. Will be recommending to family and friends.

Thanks again

Chose a dark gray quartz counter top, with no back.
Fit was marvellous ... Nick came back twice to make sure.
Jan/Gustavo/Nick and Kurt, were wonderful to deal with and pleased to have Select's installers in my home.
Reasonably priced and installed within a week - wonderful!
So very pleased with undermount rectangular sinks.
So happy!

I loved working with everyone at Select Granite. Jan and Frank are so great to deal with. The installers were professional, clean, and efficient. I have recommended them to my parents, that's high praise indeed!

We are extremely satisfied with the service provided by Select Granite.Jan and Frank are two of the most kind and patient people we ever met. They helped us choose the granite (which is of excellent quality), faucet and sink.The project was carried out very profesionally and we will definitely use their services in the future for other projects in our house.
Thank you Jan and Frank!

We are very happy with the new granite counters. Gustavo was great to deal with, very friendly and helpful with any concerns that came up. From beginning to end, it was a very smooth and quick process. Great price for a quality counter top. Highly recommended!!

There was one very small and minor issue I had regarding the disposal of my old laminate counter tops. Gustavo explained to me it would be $100 for them to dispose of the old laminate counters and he said it would be the same price if I took it myself to dispose of. I ended up disposing of it myself, and its a good thing, it turns out it was only $10 for residents of Vaughan.

My wife and I are VERY pleased with the sales and service at Select Granite Tops. Our rep Patricia was amazing and took the time to listen to what we wanted. Our kitchen looks incredible and we cannot wait to complete our bathroom countertops. The quality of the granite surpasses our expectations! With Patricia's help we have achieved a Chef's dream kitchen to enjoy. If you're thinking about granite, Select Granite Tops should be your number one choice!

Thank you so much Patricia for taking the time to meet with my mom and I to show us all the fantastic slabs of granite you have at your warehouse. You were a pleasure to work with, the job was scheduled on time, reasonably priced and installed and delivered perfectly!! I'm really thrilled with how the kitchen and bathrooms look and can't wait to complete the rest of the renovation! If only all parts of my renovation could go as smoothly! Awesome service and professionalism...you're the best! You can bet I will be recommending your service to all my real estate clients who are renovating their homes in the future.
Jacqueline