The Monitoring Center

Alarm Systems
2150 Winston Park Drive, Unit 17 Oakville ON L6H 5V1
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The Monitoring Center
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87%

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Reviews for The Monitoring Center

Average customer rating:
9 10 (293 reviews)

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Dan Shum in Vancouver
Dan Shum in Vancouver
1 review Vancouver, BC
1/10

Alarm install/setup/follup up service

Contacted TMC to get the details on their $9.99 alarm deal. They promised timely/professional onsite service. They came, got me to sign the contract, and said they will finish up the work at a later date because they were not prepared to do the work. Subsequent appointments cancelled last minute due to very lame reasons. No staff even though the appointment was confirmed. No ladder to do work. Part was not available. They even had the nerver to tell me they re-evaluted the work and it would cost me another $800. TMC told their staff to walk away from the work if they did not get the additional funds. Called their monitoring center to speak to someone in charge. What a surprise, no one with authority is available. They dont even reply to voice mail.Now I am trying to get this one year contract cancelled.

Approximate cost of services:
$500.00
5 of 5 people found this review helpful.
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Company Response

I have made every effort to find a customer on file that fits the profile of events described above and there is no such incident. Please Dan contact me directly Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com so we can locate your file and remedy this situation. To our knowledge there is no-one in our database that fits this scenario. I welcome your call :).

Erik in Hamilton
Erik in Hamilton
2 reviews Hamilton, ON
8/10

Alarm Monitoring

I've had some experience with alarms, having worked in two different Canadian Monitoring stations (neither of them were TMC) and having installed alarm systems for a living.

I was well aware of the markup in alarm monitoring, and really just wanted a central station watching over my alarm system (burglary and fire). I didn't want fancy monthly/weekly reports as to activity, and didn't want the station to keep track of whether the system was armed or not.

TMC has delivered on their promise. Their technician was professional and pleasant, arrived on time and tested the system fully.

We've had a few alarms since (legitimate false alarms, mainly due to pets) and TMC has always been prompt in calling the keyholders (or in one rare case, dispatching the local police).

We moved after 11 months of service and TMC was right on the case following up on when the system would be active at the new address, ensuring that the zone list was correct and that our emergency contacts had remained the same.

Frankly their service is much better than companies that charge 2.5X the money.

I'm a satisfied customer.

Updated: 30 March, 2014 - I am still a satisfied and current customer of TMC years after writing the review above, but should note that I did recently get my monthly rate increased without explanation from the posted and highly advertised $9.99 a month to $12.99 a month (Keeping in mind that I did enjoy the $9.99 rate for 5 years) which I found a little disappointing. We do not generate many alarms and you would think that customer loyalty would be rewarded, not penalized.

Update: We've changed monitoring stations. We were able to arrange monitoring at the old $9/mo rate somewhere else.

TMC will not refund any portion of your annual fee, but will keep a "credit" on file that you can use later or transfer to another customer. Not happy with this, but frankly it's been the only disappointment (aside from the rate increase) in the time we'd been with TMC.

I'd still recommend TMC, but would warn people that they will inevitably raise your rate after a few years at the $9.99/mo level.

Review has 1 previous version
Approximate cost of services:
$240.00
3 of 3 people found this review helpful.
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Company Response

We truly appreciate your positive commentary Erik and we will strive to continue to meet and/or beat your expectations.

InTO in North York
InTO in North York
6 reviews North York, ON
7/10

Home Alarm Monitoring

We have been with TMC for almost 3 years and just renewed our contract. Overall, we are satisfied, but we find the service is sometimes hit or miss; for example, we do not always receive a phone call after a false alarm or after a power failure. But they are so much cheaper than the other companies we considered that we just haven't made a change.

Approximate cost of services:
$150.00
2 of 2 people found this review helpful.
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Company Response

TMC does cost less than our competitors however we are dedicated to the delivery of high-quality...low-cost alarm monitoring. Allow me to explain that If you are not receiving a call when your alarm is triggered it would be because you are inputting your 4 digit ID code immediately which does not allow the alarm system to fully communicate to our central station. Please do contact us if you have any questions about this process and we will be happy to explain further. Thank you so much for your commentary...we appreciate your business and hope to this helps. For further explanation please feel free to contact me directly, Mirella, Sales Manager, 1-866-247-4999 or mirella@themonitoringcenter.com

magicman
magicman
3 reviews Thornhill, ON
10/10

alarm system

We have had the monitoring centre for over 12 years in our home. They came and checked the alarm and modified and put us on fire and alarm monitoring, 24/7.OUr insurance rate was then lowered. Very reasonable and when the alarm goes off they call and you give them the code number they gave you so you can id yourself and then tell them if it is a false alarm or not. The cost is well below other companies who monitor at $25 per month and they have servcie people who can assist with all alarm needs.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

We are happy to be of service and appreciate your loyalty :)

Bill from Toronto
Bill from Toronto
7 reviews Toronto, ON
0/10

Monitoring services

Dealt with these guys for several years and then they jacked up the rates for me as an existing customer. $9.99 is not for long-term customers according to their customer service and so I cancelled when I was advised my new rate was $12.99. Nice to see a company try to take a 30% increase in a time of recession and not give additional value for services received. I found a local guy that matched their increased price to take over my system and he will also service it.

Review has 1 previous version
Approximate cost of services:
$200.00
3 of 3 people found this review helpful.
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Company Response

The rate increase on 3rd year renewal is unfortunately a necessity in order to continue to deliver high quality service. We do send notification in writing so our customer has the option of renewing at the new rate or looking for another monitoring option. We also have a rate GUARANTEE at $9.99 for our seniors :). We are sorry to have lost your business but are happy you were able to find another option for you and your loved ones. Any questions please feel free to contact me directly, Mirella, Customer Service & Sales at 1-866-247-4999 or mirella@themonitoringcenter.com for assistance.

Wins in Leaside
Wins in Leaside
7 reviews Toronto, ON

First Review

6/10

Security monitoring

Cost for new customers are $9.99 per month but for repeat customers it is at least $12.99 per month. This cost is cheaper than bigger companies but only if false alarms and other alarm events rarely occur because there are charges for almost everything.

Approximate cost of services:
$150.00
5 of 6 people found this review helpful.
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Company Response

There are absolutely NO charges for alarm events. Please contact me directly so I can clarify any miscommunication, I would be happy to assist in ensuring any unanswered issues have been resolved. Mirella, Customer Service & Sales, 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Monitoring Center

Welcome to The Monitoring Center. We offer Affordable ... Dependable ... Full Service Alarm Monitoring 24/7 starting at ONLY $9.99/month... 6 Month FREE Sign Up Bonus. ULC Listed and CSAA 5 Diamond Rated Alarm
Monitoring Facility. We provide new installations, system upgrades & add ons, and full service. We specialise in converting existing alarm systems to our monitoring facility while saving you money.

CATEGORIES
Alarm Systems
PRODUCTS
We can provide a wide range of alarm products to suit your security needs: *** Portable Panic/Medical Alert Devices Carbon Monoxide & Smoke Detectors Door & Window Contacts Glass Break & Motion Detectors Temperature & Flood Sensors Hold Up Buttons & Remote Keyfobs Wireless Receiver & Sirens Upgrade Kits And More
SERVICES
Existing alarm system monitoring New alarm system installations Existing alarm system upgrades Alarm service Smart home control
WEBSITE
https://www.themonitoringcenter.com
YEAR ESTABLISHED
1998
PAYMENT METHOD
Cheque or Credit Card
LICENSES
CANASA Membership ... ULC Certification
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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