The process was pretty painless. We placed the order, our window and patio doors were re-measured for accuracy and installation happened over 2 days about a month later. The installion crew was hard-working and friendly, especially Brock who was running the show. There were some issues for them to work through because some window opening were not square but they handled them with no issues. We did need to have someone come back to look at a couple of small issues and I had to follow up a couple of times to get that scheduled but the work was done this week with no issues. The windows and patio doors look great, function great ... in short, we love them. Be prepared to have to do some paint touch-ups around windows and doors.
Thanks for you review. There can be minor areas that need to be touched up after the windows are installed. Our installers do their utmost to remove the old windows carefully.
West Coast Windows were efficient and friendly. I could not speak highly enough of the great service that they provided us on this project. We will be recommending their service to all of our friends.
Thanks Ann Marie,
We look forward to doing more work with you.
initially solicited 3 quotations however, decided for a 4th quote, due to a variety of concerns. quality, service, integrity and value.
My decision on west coast (4th quote) was based on these concerns, and which Bryan had satisfactory achieved and demonstrated. Westcoast is a good company with a good management team, focused on their market, which is quality and value. I had compared 4 competitors, west coast was my choice.
I had evaluated the window quality, company staff, professionalism,
value and integrity and had compared A-1, Retroteck, Vinyteck. In the near future, will proceed with additional windows. Thanks
Hi Norman, We're glad you are happy with the windows and we look forward to working with you in the future.
The install was done on the day promised. The installers showed up at 8-9 AM and were friendly, hard-working, respectful of our living space and very capable of doing a professional installation. The product seems of good quality and the finishing products look very nice.
Thank you for your compliments and we look forward to possibly doing more work with you in the future.
West Coast Windows was terrific. Their estimator was on time for his appointment and was very knowledgable about the product and the installation method to be used to replace the windows. The installers were also terrific. They arrived on time, worked quickly with little supervision and left the 2 rooms clean and tidy. They cleaned up outside as well and took away the old windows. Brock returned later the same day to install a vent cover which was missing from one of the windows!
Excellent service and good prices! I would definitely recommend West Coast Windows to anyone looking to replace their windows.
We are so happy that you are pleased with the windows.
Joel the salesman gave us lots of info re different kinds of windows and designs, the product were the best quality we could find on he market and the production staff were efficiant and the installation guys were quick and friendly
Quality windows, and it does make a difference in the winter (less wind noise too). During summer the coating on the glass reduces the heat- Overall installation was done on schedule & very professional team sent.
Window has to be replaced 4 times, every time there were excuses on why the window was not make right. It was most frustrating and I would not recommend to go through the same experience again. Their attitude was terrible and did not apologize for the bad work.
Our goal is to ensure we service all our customers to ensure that if something goes wrong, it gets corrected. We produce over 14,000 windows each year and on a very small occasion we run into issues that need to be corrected. In this job we installed 12 windows and two French doors. We had glass quality issues with one window and the correction took longer than we would have expected and of course, longer than you would have liked. The key to our service commitment was to ensure it got corrected no matter how much additional installation labour it cost. Although it took longer than normal the job was completed and your home looks outstanding. We are truly sorry you feel the way you do.
we had west coast windows replace sever a of our old aluminum windows. The price was competitive and the service was great. The installation was not perfect but they returned promptly to correct them. overall, very satisfied.
Since 1976, our standards have been the same as your expectations – high. We build them, we install them and we warranty them. Designed for our unique West Coast climate, using LoE3 glass, argon gas and uPVC vinyl frame. Two generations of family pride and expertise go into every window.