My Bosch Dishwasher starting having an error code E-24 which is a common code denoting that the dishwasher is not draining properly. I contacted this company to see if they could fix the problem and was told on the phone that the service call out fee was $70.00, which would be deducted if I used their labour quote to repair the dishwasher. I also asked how much the labour fees were, which they refused to tell me. That should have been my first clue. When the technician Ilya came to do the repair, he told me that the dishwasher wasn't draining - which I already knew. He then told me that he would drain the dishwasher, and if that did not fix the problem, I would need a new drain pump, which would take 5-7 days to arrive. The cost of the labour was $225. I asked him why the call centre would not tell me the labour rate when I called and his reply was "I dont' know". I questioned why it was so expensive to fix a dishwasher that I could replace for approximately $600. Ilya was convinced that clearing the dishwasher could solve the problem, so I agreed for him to go ahead. He also said that if the error code happened again, then my Bosch would need a new drain pump, which was approximately $54.00. The next day when I went to run my dishwasher, it displayed the same error code. I immediately called the Call Centre and was told that the part would take 5-7 days. After 10 days went by, I called and was told they were still waiting for the part. Three weeks went by and I called again, this time asking to speak to a supervisor or manager.
(who never return phone calls), and am told the same story by the call centre agent - that they are still waiting for the part. I then get in contact with the Call Centre again and am told that the part is on back order because of COVID. I ask why no one bothered to let me know and there was no reply. After several phone calls being put on hold, and being told the same thing, I then ask for a refund less the $70.00. I then receive a call from a Loren who tells me that the part was ordered and sent from the supplier on the 7th of January but that it is on back order and they have no idea of when it is going to arrive. I ask how is this possible? This is a contradiction, because it makes no sense. If a part was sent out, then there should be an estimated time of delivery? I advise Loren that the date she is talking about is date isprobably when the part was ordered. I then ask her to follow up, which of course she doesn't, which leads me to my review today. I spoke to Loren again today to ask about my part, she advises me that my dishwasher worked for 3 days and that they have done their part. I then ask her where she obtained her information, because if she had done her job properly, she would know that my dishwasher has never worked since the technician came. I had to advise her that it is written on my bill that if the problem persisted, then the dishwasher would need a new drain pump. which was the reason why I was calling. I would strongly advise on not to use this company. There is no communication from them, stories are contradictory, and no management or supervisor ever calls back. I believe I have been swindled out of money, and one month later, have no working dishwasher. I would avoid this company at all costs. There is no customer service, they are not interested in keeping customers happy, and are only happy taking money and not repairing equipment. There is no follow up and no service. I feel that I have been misled by this company from the start.