GNA Appliances

I called for a repair of my fridge on Saturday, Mike made an appointment for Monday P.M. Sergey arrived as promised and took about 1 minute to recognize the problem. Went to his car, came came back with a replacement control board, in 45 minutes he was done, cleaned up, fridge runs like new. What more could you ask for a successful service call.

March 15th Ilya( I believe was his name) opened a compartment inside my fridge and stated I needed a new compressor. He did not look pull out the fridge and look to see other problems. I got a second opinion, this company said I had a leak in a line. It was fixed. I want to be reinbursed from GNA. That's at least you can do for trying to cost me hundreds of dollars.

UPDATE: I originally wrote the following review expressing dissatisfaction over an experience with this company. To my great surprise, the company contacted me, discussed the issue with me, explained their perspective (which was understandable) and fully refunded the amount I had paid. My conversation with their staff was very pleasant and I felt that they had totally understood the issue and were sensitive to my concerns. Based on this extremely positive experience I am reassessing my rating and would definitely give them 10 points for honesty and integrity. I would absolutely recommend them now.

THIS WAS MY INITIAL REVIEW: I recently hired GNA Appliances to come to my house in Toronto after my tenant informed me that the Fridgedair combo washing machine was making a chugging sound and there was a smell of something burning. The technician (who I understand was very pleasant BTW) came by the house and identified "the" problem which was that the belt was old and had cracked. He replaced the belt which ended up costing $300. I had hoped the problem was resolved. However on the very first attempt to use the machine, the tenant informed me that the machine was still not working properly. It was giving a high pitched sound and there was a burning smell. The technician returned several days later and was able to identify other, more serious problems which would have cost much more than what I was prepared to pay given the age of the unit. In the end, I had to buy an entire new washer/dryer unit from another company (over $2,000) and throw away the old machine (brand new belt included). I have no doubt that the belt did need replacing as noted by the technician. But had the company provided a full diagnosis of the problems (all of them) or at the very least indicated that there may be other more serious issues, I would have wanted to know that from the outset and I would not have proceeded with the first repair which did not fully address the issue. As a result I feel I threw $300 out the door. I see this company has very good reviews, which is why I decided to hire them initially but based on this experience I will not hire them again.

Their technician Victor did very good job, very professional, very organized, and hard working thank you very much.

Vitaly came to repair my stove, he is a pro and he works very neat , l am very pleased with this gentleman.

The oven fan on my LG range broke down. We called GNA Appliances who sent someone to have a look within 2 days. Unfortunately it took 2 weeks to get the part but there was a major snow storm plus covid. As soon as the part cam in Ilya came to repair my stove. He was courteous, respectful and efficient. Highly recommend them for appliance repair.

My dryer wouldn’t heat. I had used this company in the past and had been happy with them. The tech, Vitaly, checked the heating element but it was ok. He then decided to see if it was the motor. This meant ordering the part. It turned out not to be the problem. Then he tried the control board and that solved it. Three visits and a few hours spent but I was just charged for the repair that worked. Very impressed.

Vitaly knew right away what the problem was with my fridge. He was honest about the repair price and helped me find a solution that met my needs. He is very knowledgeable in his field and professional. I was very satisfied with the service I received.

Vitaly did a great job - it took 5 different visits as when the parts were ordered, the warehouse kept sending the wrong part. Once right one arrived, Vitaly did the remainder of the job perfectly. Not his fault parts coming in were incorrect. He was personable and professional! Very pleased to have this finished ✅ - more costly than expected from the start, but now all done. More part replacements than initially diagnosed. I would use him again for sure!

Woke up in the morning all ready to get some laundry done only to discover that my dryer heater had gone. I called the company and they had the technician come out right away to check out what the problem was. Vitaly, the technician that was sent to my house was quick to diagnose the issue and order the part for me and within a few days replace the part needed. Everything was quick and painless and I greatly appreciate the communication through email to keep me posted about parts and service appointments. I would highly recommend GNA APPLIANCES and the technician Vitaly!!