GNA Appliances

Appliance Repair
Vaughan ON L4K 0A8
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89%

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Reviews for GNA Appliances

Average customer rating:
9.5 10 (230 reviews)

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Private User
Private User
Private User reviews Oakville, ON
5/10

Leaking Dishwasher

Dishwasher was leaking water continuously. Looked for a local repair company with good ratings. Unfortunately, didn't realize that sites can pay for good reviews. Contacted a supposed Oakville appliance repair company to come, $75 for the visit, which would be included in the repair bill but they would not give me an overall estimate. For a half hours work, the tech shut off the leaky valve and said he would have to order a new water inlet valve and come back. Labour $142.50, water inlet valve $69.07, tax $27.50 for a total of $239.07 He came back 2 days later to install the valve, half hour work, Labour $142.50, water inlet valve $69.07, tax $27.50 for another $239.07. Total payment $478.14
The cost of the job seemed overly inflated and I called 4 other repair centres who agreed I was overcharged. A good company would have had the valve to replace the broken one and not have to charge for a return visit. One company said it would have been $90 for a half hour plus cost of parts. On average, they would have only charged about $200 for the job. One company said if they had to come back to finish a repair they wouldn't have charged for the second visit. I looked up the cost of the valve on Amazon and it was roughly $30 and I was charged $138.14
The name of the company was xxxxxxxxx xxxxxx Oakville (can't put company name in) yet the receipt said GNA Appliances Ltd
I would not recommend this company.

I have since spoken with the company representative and have reconciled our differences. In future, I would be more cautious about where the positive reviews are posted and get several estimates so I know what a fair price for work to be done is. The small family businesses were very helpful when contacted with my queries.

Approximate cost of services:
$480.00
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Company Response

After our initial response(see below), the client contacted us, unhappy with the agreed-upon payment. Prioritizing client satisfaction, we issued a refund of over 50%. The service, comprising two visits (assessment and repair), parts, and labor, was completed for $200+tax only.

INITIAL RESPONSE...
We have made several attempts to get in touch with our esteemed client, but unfortunately, we have not been successful in reaching them. Initially, the client received a comprehensive quote for the repair, and they agreed to all the associated charges.

Post-service completion, however, the client expressed dissatisfaction with the pricing which agreed upon initially.
Our commitment is to ensure the happiness and satisfaction of all our clients.
Therefore, we encourage every client to reach out to us at any stage, whether the service is completed or not.
We are dedicated to addressing their concerns and ensuring their contentment.

Upon reviewing our records, it appears that there were no calls received from the client to discuss the matter.
We value open communication and are eager to engage in a conversation to understand and resolve any issues they may have.
We extend this invitation not only to this valued client but to all our clients, urging them to contact us at any time.

GNA Team.

Princess in Ajax
Princess in Ajax
1 review Ajax, ON
10/10

My dryer wasn't working properly

My dryer wasn't blowing properly. I thought the blower was dead. Technician came and quickly realized that my vent was clogged. Fixed it very quickly and advised me to have the vent repaired. Excellent service. I will definitely call them for any future repairs.

Approximate cost of services:
$75.00
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Company Response

Thank you princess for your kind words.
That means a lot to us.
We deeply appreciate your business.

Dave
Dave
1 review Guelph, ON
10/10

Check ventless dryer

Checked out our dryer (we just moved into a new condo) and gave very helpful advice for maintaining and running the dryer. Confirmed there were no issues with it. Very courteous, polite and helpful.

Approximate cost of services:
$80.00
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Company Response

Thank you Dave for the review.
We appreciate your business.

Ron in Toronto
Ron in Toronto
1 review Halton Hills, ON
10/10

A new dishwasher in an older home

We live in Georgetown and Shaqed and Dan had to deal with installation of a newer model dishwasher and an older home. They handled the situation with patience and good work. I would highly recommend them to anyone.

Approximate cost of services:
$300.00
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Company Response

Your appreciation means a lot to us! It's rewarding to know our efforts made a positive impact. We look forward to assisting you again.

Aubrey in Toronto
Aubrey in Toronto
1 review Richmond Hill, ON
10/10

dishwasher service

This company was impressive. I called them for a repair service when our dishwasher ran into a hitch last Monday. I asked if they could come as soon as possible because I will be going out of town this weekend. They kindly agreed to come the following day. The technician they sent to our house was friendly, reliable, and hardworking. He efficiently and thoroughly worked on the dishwasher to fix the issue. He effectively restored it to normal, which made me so pleased. I also appreciated how he cleaned up the place before leaving and asked me if I needed more help. Next time I need appliance repairs, I know now who to call.

Approximate cost of services:
$265.00
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Company Response

Thank you for recognizing our efforts. We always aim to provide value to our customers, and your feedback tells us we're doing just that!

Alphonse in Scarborough
Alphonse in Scarborough
1 review Whitby, ON
10/10

washer repair

We are thankful for this companys fast and professional assistance. My mother called me yesterday because her washer wouldnt spin. I came to her house and tried troubleshooting the appliance myself, but nothing worked. I hired this company, and they were outstanding. They promptly responded and were upfront about the pricing.
will defiantly use them again in the future

Approximate cost of services:
$250.00
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Company Response

Thank you Alphonse for the review.
Your satisfaction is our top priority.
Thank you for your business.

Private User
Private User
Private User reviews Burlington, ON
10/10

LG washer repair

Leaky washer, called for service repair
Was complete within 3 days by knowledgeable, experienced, professional, personable and
Friendly technician

Approximate cost of services:
$500.00
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Company Response

Thank you very much for your kind words.
We appreciate your business.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Dishwasher repair

Shaqed from GNA Appliances came asap after I called. He was prompt, polite and professional. He fixed the problem. Clearly explained what was wrong, advised what to do in future and left within an hour. I would highly recommend Shaqed and this company. From my initial call for service to solution it was easy. 5 star.

Approximate cost of services:
$100.00
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Company Response

Your continued support is our strength. Deeply grateful for your wonderful review.

Private User
Private User
Private User reviews Oakville, ON
10/10

Dryer not heating

Shaked/Shaqed was my service rep. He was professional, personable and very informative. My dryer had stopped heating; yet worked when he arrived. He asked me several questions and deduced from my answers that the dryer exhaust hose was plugged. He suggested I call a service that blows out plugged dryer exhaust hoses before using the dryer again. I am grateful to Shaked because without his knowledgeable advice I could have started a fire had I continued to use the dryer. I will definitely use GNA again should I have issues with any of my appliances.

Approximate cost of services:
$75.00
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Company Response

Thank you for the review and the kind words.
We appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GNA Appliances

For high-quality service, low prices, minimum waiting time, GNA Appliances Ltd is ideal. We are a professional company, with many years in this business, with an impeccable reputation and fully trusted for any appliance repair in Toronto, Ontario.
As the number one Toronto appliance repair company, we meet all standards, exceed every customer’s expectations and also, go out of our way to serve everyone in the best way. That takes daily efforts, hard work, persistence, commitment – qualities that perfectly describe our team; a team that happily takes your request and goes above and beyond to cover it. When it’s time for home appliance repair, installation, or maintenance in the extended area of Toronto, talk to us. Let our team remove all burdens off your shoulders.

CATEGORIES
Appliance Repair
SERVICES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
BRANDS
servicing all the major brands
SPECIALITIES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
WEBSITE
https://gnaappliances.ca/
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
we accept all major credit cards
LICENSES
Certified and Bonded
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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