Final notes first. I would recommend the company.
The sales people were great. Fast response and answered all my questions. Getting the installation took a LOT longer then expected (almost a full year). The installation crew was very good and polite. Communication with the company was very poor. Getting an knstall date was near impossible until the crew was actually on site. Faulty inverters were replaced within the first year but took a long time to even get a response from the company and even longer to get the parts. Everything is working as intended now and it is worth the few hiccups.
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for the recommendation, Ben! We're so happy to hear your system is working well. Our industry did face challenges during the pandemic which resulted in some unfortunate delays. We appreciate your patience during that time and want to sincerely apologize for the lack of communication and delays. Since then, we've completed training and hiring to ensure we improve our communication and timelines. We appreciate your honest opinion and will continue to work hard to improve ourselves and make sure we can provide the best services possible for our customers.