- Approximate cost of services:
- $500.00
Dear Dami,
We record our calls and investigated this issue.
You called us (an appliance repair service) and complained that your dryer shows an error code D80 (airflow issues) and you want us to come by and check it out.
We explained our terms to which you agreed upfront.
Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service.
D80 error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem.
We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service).
I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place.
Regardless, we appreciate your feedback and will definitely do our best to improve.
Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.
Thank you so much Derek for such a wonderful review! We really appreciate it and we are always here for you when you need any help with your appliances.
Samsung washing machine repair
Thank you for taking the time to give us this feedback. We appreciate your business
Thank you so much Simone for such a kind words! We really appreciate it. I will pass it to Adrian.
Hi Pauline,
Thank you for your kind words. We are glad the team managed to meet your needs for a fridge repair!Looking forward to serving you in the future.
Pegasus Appliance Repair Team.
Thank you Rajan for your review and for choosing Pegasus Appliance Repair! We appreciate you as a customer.
fast, efficient and straight to the point
Thank you so much Jelica, for the 10 stars and this great review!
We're always here for you if you need us in the future.
Thank you, James, for this great review. We will let Adrian know that you liked his service. We're always here for you if you need us again in the future
Thank you, Ron, for the great feedback and the 10 stars!
We appreciate your business
Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.
Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.
We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120