Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
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Appliance Repair
Pegasus Appliance Repair
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94%

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This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pegasus Appliance Repair

Average customer rating:
9.6 10 (86 reviews)

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Alex
Alex
0 reviews Burlington, ON
10/10

Fridge repaid done right and fast

Pegasus responded to the service request very quickly - within an hour of my initial request for service on HomeStars. the Technician Dmitry was very quick to come in. Dmitry has sent a number of text messages before coming in advising of his departure and progress to ensure that we were at home and ready for him. The part that needed a replacement was not available but Dmitry was able to purchase it the next day (Saturday!) and quickly install it the same day. Our fridge is 10+ years old but we are in no rush to replace it with a more contemporary 'disposable' model. Thanks to Dmitry and Pegasus ou fridge is running properly again

Approximate cost of services:
$350.00
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Joan in Toronto
Joan in Toronto
1 review Hamilton, ON
6/10

Good service but———..

I had this company service my washer and they did a good job but when they came for my first service call they said if I had them do the repairs that they would not charge me for my initial service call of $79. They did the repair and weeks later when my Visa bill came in we noticed that they DID charge for the initial service. Sounds complicated but clever of them how they snuck it in the bill in a way you would hardly notice. Read your final bill entirely even if it is on a mobile phone not paper and check your TOTAL amount not your BALANCE amount.

Approximate cost of services:
$400.00
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Company Response

Hi Joanne,

Thank you for at least appreciating the good service you got. We always do our best to keep our customers happy.

As for the payment, what you wrote is just not right.

We never charge more than we suppose to charge, it's just not how we work.

On the first visit we did the diagnostic and you were given an estimate for parts and labor and we charged you only for the service call because you weren't ready to decide.

After you called us and decided to proceed with repair we waived the service call and initial service call charge went towards the parts and labor estimate you were given on the first visit.

After the job was done, you only paid the REMAINING BALANCE.

WE NEVER CHARGED YOU FOR INITIAL SERVICE CALL

We tried to explain that to you a few times and wrote very detailed explanation emails. We can't explain it better and we apologize for that.

Hope to see you as our customer in the future

Thank you

Ann  in Hamilton
Ann in Hamilton
2 reviews Burlington, ON
10/10

Repair oven

The serviceman was very polite and work was done quickly and efficiently.
I would call Pegasus again.

Approximate cost of services:
$415.00
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Company Response

Thank you Ann for taking the time to share your exprerince with Pegasus Appliance Repair. We highly appreciate it!

Private User
Private User
Private User reviews Mississauga, ON
2/10

Bad Experience

Rude Technician
Showed up the last minutes of the 4 hour window.
He had a condescending attitude towards anyone who attempts the DIY from YouTube videos.
When I asked questions he became rude and said do you want to fix it yourself?
He was very unprofessional!!
I would never use this company again

Approximate cost of services:
$90.00
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Company Response

Hi,

Thank you for taking the time and sharing your experience with us.
We're sorry for the bad experience you got and I can promise you that we'll do our best to improve.

However, a "condescending attitude towards anyone who attempts the DIY from YouTube videos" it's not what we have, there is nothing wrong with that.

We do service calls to diagnose the appliance and give you an estimate for repair. We apologize but doing service calls for explaining how you can repair it yourself is just not a part of our business model. For this you have DIY forums and Youtube videos.

I am sorry we didn't meet your expectations and hope you found a better match for your repair needs.

Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Fridge and washer repair

From start to finish professional and personable. Could not recommend high enough and also reasonably priced.

Approximate cost of services:
$600.00
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Company Response

Thank you for your 10 star review and for choosing Pegasus Appliance Repair! We appreciate you as a customer.

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher repair

Response time was great, just 6 days from initial contact to full completion! I was very happy with Dimitri's work and his friendly and competent attitude. Thanks to the team and Dmitri !

Approximate cost of services:
$500.00
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Company Response

Thank you so much for a 10 star! It's great to hear that our team was able to help you out! Thank you for choosing Pegasus Appliance Repair and we hope to see you in the future if you need us.

Douglas
Douglas
1 review Hamilton, ON
8/10

Checking out portable washing machine

The service man was very polite and nice and checked the machine and said that it would cost more to fix if the parts were available.

Approximate cost of services:
$89.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Burlington, ON
8/10

Refrigerator repair

Flexible scedule for a technician withafter standard hours, Diagnosed quickly, repaired and still working...so far so good and still running

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Hamilton, ON
10/10

Washer repair

I called and dealt with Anna who was extremely efficient and prepared a quote. The part was ordered and Dimitri arrived within 2 days to complete the repair. It was an expensive part and a time consuming repair. The pricing was fair. Dimitri is efficient, thorough and tidy.
This is the second time using this service. Great!!

Approximate cost of services:
$400.00
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Peter
Peter
0 reviews Toronto, ON
10/10

Refrigerator repair

I got a very quick response on a Sunday that was clear as to the charges. It was repaired to my complete satisfaction the next day.

Approximate cost of services:
$270.00
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Company Response

Thank you for choosing Pegasus Appliance and for sharing your experience with us.We greatly appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Appliance Repair

Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.

Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.

We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120

CATEGORIES
Appliance Repair
SERVICES
Fridge Repair, Washer Repair, Dryer Repair, Dishwasher Repair, Stove Repair, Oven Repair, Microwave Repair, Dishwasher Installation
BRANDS
Admiral, AEG, Amana, Ariston, Bertazzoni, Bloomberg, Bosch, Dacor, Danby, Fisher & Paykel, Frigidaire, GAGGENAU, GE, Haier, Hardwick, Hotpoint, Huebsch, Inglis, Jenn-Air Kelvinator, Kenmore, KitchenAid, LG, Magic, Chef, Maytag, Miele, Moffat, Norge, Roper, Samsung, Speed Queen, Sub-Zero Thermador, Viking, Westinghouse, Whirlpool, Wolf
WEBSITE
https://pegasusappliancerepair.ca/
YEAR ESTABLISHED
2014
PAYMENT METHOD
Cash, Check, E-transfer
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
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