iCare Appliance Repair

Appliance Repair
Toronto ON M3J 2S4
Write a Review
Write a Review


HomeStars
Appliance Repair
iCare Appliance Repair
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for iCare Appliance Repair

Average customer rating:
9.5 10 (255 reviews)

Sort by

Private User
Private User
Private User reviews Vaughan, ON
10/10

Repair on LG Top Load Washing Machine

Highly recommend ICare Appliance Repair. Very professional and very friendly staff. Prompt service and followed up on repair after a a few days to ensure everything was in good operating condition. Would use their service again when needed. Thank you.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much, that is so kind of you to state. We appreciate your time and your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us.

lilytanyy
lilytanyy
0 reviews Vaughan, ON
10/10

LG fridge compressor changed

LG fridge compressor stop workand i care come to repair and exchanged a new one. now the fridge is working quitelyno noisy anymore

Approximate cost of services:
$292.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and understanding. Your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer. Any time!

tomluo8
tomluo8
0 reviews Toronto, ON
10/10

Whirlpool Fridge Control Unit Replacement

Our Whirlpool fridge suddenly stopped working properly so that food became bad and had to be thrown away. Once Whirlpool has scheduled service with iCare Appliance Repair, iCare technician came on time and quickly identified the source of the problem, and has ordered the replacement unit for us. Once the new control unit was put in place, our fridge started working properly again. iCare service is very impressive and we really appreciate that. Thank you iCare!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and understanding. Your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer. Any time!

Private User
Private User
Private User reviews Markham, ON
10/10

Best ever

I have never this service and intelligent people
I want to choose them for all my services

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you so much, that is so kind of you to state. We appreciate your time and your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us.

jlau0726
jlau0726
0 reviews Markham, ON
10/10

Service on LG WashTower

My brand new LG WashTower wasn't working due to the product defect, yet they get it repaired successfully. I am very appreciate their fast and great service and highly recommend to everyone.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for choosing us, and having us assist you; it was a pleasure. Thank you for leaving such a kind and lovely comment. Your comfort is our priority!

lamsaumui
lamsaumui
0 reviews Toronto, ON
10/10

Repair whirlpool refrigerator gasket

My fridge gasket need replacement, icare staff had been very professional and efficient. Both the phone reception and the technician who come to do the job are very friendly . I would highly recommend the service to others

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and understanding. Your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer.

patrick_pk_song
patrick_pk_song
0 reviews Richmond Hill, ON
10/10

Replace refrigerator compressor

The repair is very timely and well done. It is great to see the fridge working again. I make the service order via the LG website which offers a very reasonable fixed price including parts and labour. Thank you.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us.

David in Toronto
David in Toronto
1 review Mississauga, ON
0/10

3 Visits to fix LG Dishwasher and still not resolved.

They came for warranty service, the first person who visited Ali was great, the second person came to visit without the parts and ended up doing a second inspection that just wasted my time and probably somebody else service time slot. Called the office and the receptionist (lady), apologized for the confusion and ensured they came the next morning to resolve the issue with the parts. They arrived for the third time with the parts, replaced them, and part of the problem is still there, only half-fixed.

They needed to send two technicians and received a call to schedule the next appointment. The person was not understanding that the time slot was on a Monday was not working and threatened to give the service call back to LG which would delay it for weeks if I did not agree to the time slot. Later found out that it was the owner Stan that I was speaking with.

Also found out that this is exactly what he did. He flips the story and says I'm rude for rescheduling an appointment. Because every time they provide a 2 hour window, they come 15 - 30 mins before the end of the window and then take another 2 hours. Which I've accommodated on the last 3 visits, but was not able to do this time and needed another day.

If you ever have to deal with them, just ensure you interact with Ali and the receptionist not Stan. Every company is only as good as some of its employees, better dealing with the good employees than the bad ones, even if one of them happens to be the owner.

Approximate cost of services:
$700.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear David,
We regret that we were not able to provide you with the level of service you should expect from iCare Appliance Repair. You have the right to be upset that this repair has taken longer and for that we repeatedly apologized. We do try to accommodate every client, we go above and beyond to ensure jobs are completed as fast as possible. When we called on Sunday to confirm your 2 hour window for Monday, you became rude and abusive because you were not okay with our technicians taking time to repair your appliance even though the technicians do arrive within the allocated time frame, as you mentioned above. You kept calling our team member "slow in the head" even after he asked you to please stop using abusive language. You kept saying things like "why cant you get it through your thick head", even though our team member has tried to diffuse the situation. Our team member has advised you that shall you continue to use abusive language, you will leave us no choice but to ask LG to reassign your job to another servicer, but that just enraged you even further. While we do understand your frustration with this repair, we believe we all need to treat each other with respect. We hope you have better experience elsewhere.

Private User
Private User
Private User reviews Vaughan, ON
10/10

They were the only ones who knew how to fix my Fridge

We were under warranty for our Amana Whirlpool Fridge. Our fridge had water leaks and was creating ice ice sheets inside freezer.Whirlpool sent two other companies and both did not actually open the fridge components to find out what's wrong. Finally Ian from Icare told us to defrost the fridge for 24hrs first so he can open up the fridge components. He than showed us the fan motor was not working. He fixed it and problem solved. Fridge works fine now.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us.

mariam_a52
mariam_a52
0 reviews Markham, ON
10/10

Amazing customer service

Amazing , professional. Knowledgeable. Vlad , Sabrina and Lisa are amazing. The whole experience from calling in to speaking to Sabrina or Lisa was amazing. Vlad knew exactly what the problem was and gave his expert advice. He was respectful and knew exactly how to take care of the problem and fix the laundry machine in a timely manner. I
Already booking them for my other properties to fix things.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you so much for your kind and lovely comment! We appreciate your time and understanding. Your comfort is our priority. It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about iCare Appliance Repair

Since our founding, we’ve worked with numerous clients throughout the area. Great service begins and ends with experienced and friendly professionals, which is why we put so much consideration into selecting only the best to join our team. We complete projects efficiently and on schedule, and go above and beyond to form lasting relationships with our clients.

CATEGORIES
Appliance Repair
SERVICES
Residential and commercial appliance repair
BRANDS
Whirlpool, Maytag, KitchenAid, LG
WEBSITE
https://www.icarerepair.ca/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Credit, Debit, E-Transfer, Cash
LICENSES
Domestic Appliance Repair, Sealed Systems, Gas Appliances
LIABILITY INSURANCE
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.