Inside Guys Underpinning

Waterproofing
Toronto ON M5V
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Waterproofing
Inside Guys Underpinning
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Best of the Best '22 
Best of Award '22 winner 3 timesBest of the Best '22 Best of Award '22winner 3 times

Reviews for Inside Guys Underpinning

Average customer rating:
10 10 (50 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Underpinning

Jakub and his team were absolutely AMAZING!!! Honestly, if every trade worked this hard and this diligently - construction would be such a higher standard. From our very first meeting right through every stage of the 8 week project, Jakub was friendly, personable, effective at communicating and laid things out for us to understand easily and have confidence in the work they were completing. The team turned up on time, in good spirits every day and worked so hard to achieve what they needed to. At any time, they would pause for questions or clarification and communicated well every day. They were also very thoughtful during the project as we welcomed the birth of our first child half way through.

I can not recommend them enough and the level of quality and professionalism is next level. I hope we need to underpin again in the future, as this team makes it seamless and easy and are our favourite contractor!

Approximate cost of services:
$65,000.00
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Private User
Private User
1 review Toronto, ON
10/10

Experts in underpinning and customer service

Jakub and his crew run a very professional operation. We underpinned our basement in summer 2021/ adding 2 feet to our ceiling height and even creating a whole new large bathroom in what used to be a crawl space. We added to the scope of our work and in real time they took it in stride and stuck to their revised timeline. Our neighbours were very happy because these guys were really clean and organized each and every day of the job. Even the inspector said to us over the phone (because we were out of town) that he was happy it was The Inside Guys on the job because of their well earned trusted reputation in the industry. Jakub is very responsive to any questions/ check ins/ photo updates/ picking up the phone always calling back. Communication was excellent.

A good friend had recommended them to us originally so we trusted them immediately - these guys are the best and we would highly recommend them and hire them again.

Approximate cost of services:
$80,000.00
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Company Response

Thank you kindly for your feedback, Cedar. It was a pleasure working on your project. It's also great to hear that the neighbours were happy while we worked there. We hope you enjoy your new space.
Inside Guys

Private User
Private User
0 reviews Toronto, ON
10/10

Danforth Underpinning

We could not be happier with the underpinning work completed by Jakub and the Inside Guys - it was a perfect 10/10 experience. This team of remarkable professionals will be the one that we compare all other contractors against.

When we first met Jakub for an on-site visits it was clear that taking care of our property through this major renovation was his top priority. He operates with an extreme attention to detail, and his quoting process was thorough, transparent, and responsive. We received our quote within 48 hours, and he was available for multiple calls to answer all of my questions and put my mind at ease.

Where other underpinning companies were more interested in putting their competition down, Jakub was far more interested in focussing on the smallest details of the job to gain my trust and respect. Most impressively, Jakub provided me with a comprehensive list of recent customers that he encouraged me to reach out to for references. I sent 11 emails to all of the provided contacts and was stunned when every single one got back to me with effusive praise for their work! I was sold and locked in the job.

When the work commenced, my wife and I decided to spend the first two weeks in a nearby Airbnb. When we stopped by to check in on the work, we were blown away by the care exemplified in Jakubs prep work. Our entire main floor was wrapped neatly in plastic blankets. All of my furniture, carpets, kitchen counters, and appliances were protected from the initial dust bomb when we broke ground. Our hardwood floors were protected with a series of cardboard runners. Simply put, Jakub cares deeply about the property he works on, and I felt like our home was in excellent hands while we were away.

Jakubs crew of underpinners clearly cares about their relationship with homeowners. They arrived early each morning around 8:00am, and concluded work around 5:00pm every day. Our neighbours frequently commented on how courteous every member of the team was. When it snowed, they shovelled our patio and sidewalk, and often even our neighbours walkway. At the end of the day, they thoroughly swept the surrounding area to ensure both our property and the adjacent homes were left better than they found them.

From a communication perspective, Jakub sets an extremely high bar. We set an update cadence of every 48 hours, and he stuck to this without fail. He picks up his phone when you call with questions or concerns. He responds to emails in under 24 hours. He deposits cheques the same day he picks them up. He is consummate professional in every sense of the word. Hes also just a lovely guy, and we became fond of seeing him around our property.

Before the work commenced, my wife and I were really concerned about living through underpinning while we both working from home, just due to the noise and dust. We feared this would be a major disruption to our work and personal lives. In retrospect, our fears were totally unfounded. The overall impact of this job on our lives was about a 3/10. To those reading this worried about WFH and underpinning, simply get yourself (and your neighbours) a good pair of noise cancelling headphones and you wont even notice it during the day. The underpinning did create a lot of dust, so we purchased a couple of air purifiers that really made a difference.

The professionalism shown by the Inside Guys was exceptional. When other trades needed to be involved, Jakub ensured co-ordination was proactive and well communicated. The services offered included a professional cleaner which made a huge difference in the livability of our home during the dig down. We liked the cleaner so much, in fact, that weve decided to hire her on permanently!

We did not experience any significant problems or issues over the course of the 6 week job. On an especially windy day, some specks of concrete found their way onto my neighbours car. When I informed Jakub, he sprung into action and arranged for a mobile auto detailer to come on site to clean the vehicle. This kind of incredible efficiency and care for the customer defined our experience with the Inside Guys. It was really really impressive.

Overall, we are incredibly happy with the underpinning work. With newly 8.5 foot ceilings, interior waterproofing, and the protection of sump pump and a sewage ejector, we feel we got a ton of value out of this project. Impressively, the Inside Guys crew was so efficient that we finished a whole three weeks ahead of schedule! When does that ever happen in construction? Simply awesome.

Ive asked Jakub to proudly add my name to the list of referral customers. An experience like the one the Inside Guys delivered for our family is one absolutely worth sharing!

Approximate cost of services:
$80,000.00
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Company Response

Thank you for your kind words, Paul. We always make it our priority to be professional and also provide a smooth and pleasant experience for our clients.
We are very happy you are enjoying your new basement.
All the best.
Inside Guys

Private User
Private User
1 review Toronto, ON
10/10

Basement Underpinning

We had Jakub and his team come and lower our basement approximately two and half feet for a total finished height of 8 and half feet. It went great. We had plumbing for a 4-piece bathroom roughed-in too. Two things that stuck out the most: first, Jakub and his whole team were always very polite and courteous. Second, the entire crew was super clean and tidy during the entire job. Jakub also co-ordinated all the sub-contractors that we would need for the job (HVAC, architect, structural engineer, plumber, mason, etc) everyone that he brought in was also extremely amicable. He ensured we had all the correct permits and organized city inspector visits. We opted for in-floor heating (water tubes in the concrete floor) and the installation with subcontractor went great. The final concrete is relatively smooth and no cracking during curing. At the end of it all he even arranged for a cleaning service for the house. Overall, top quality job.

Approximate cost of services:
$60,000.00
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Company Response

Thank you for the awesome review, Esteban.
Inside Guys were very happy working on the project with you. We hope you are enjoying your new space.
Warm regards,
Inside Guys

Baila
Baila
0 reviews Toronto, ON
10/10

Underpinning - Toronto East End

My husband and I hired inside guys to do an excavation job and underpinning on our 6 ft basement. They took the ceilings to about 8 1/2 feet in about 2 months.

Jakub and his team were amazing. Despite being stuck at home during lockdown for an underpinning process the team made us feel as comfortable as possible. They were respectful of our neighbours and kept the site as clean as possible. To top it all off the work that was done was impeccable (we have gotten a lot of compliments from our finishing contractors).

Approximate cost of services:
$90,000.00
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Company Response

Thank you, Baila for the positive feedback. It was our pleasure working with you and Andrew. Enjoy your new space!
Warm regards,
Inside guys

Peter M from Toronto
Peter M from Toronto
3 reviews Toronto, ON
10/10

Basement Underpinning

I was referred to the Inside Guys from a neighbour who claimed they were able to deliver exactly what they said they would...on time and on budget.

I'm pleased to say that they delivered on that and more. Jakub and his team were responsive, knowledgeable and created a seamless outcome for our basement project.

The perfect trades company...do what you do...do it on time...do it on budget. All three boxes checked. Beyond that, every chance Jakub had to help with other trades and elements of my job that were outside his scope, he was happy to do it.

I can't speak any more highly of Inside Guys. My only sadness is that I won't work with them again, because can't underpin again!!!

Approximate cost of services:
$80,000.00
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Company Response

Hi Peter,
You were a pleasure to work with!
We were happy we were able to help in all phases of the process. Hope you enjoy your new space.
Warm regards,
Inside Guys

Philip
Philip
1 review Toronto, ON
10/10

Basement Slab

We hired Jakub and his crew to deliver a perfect basement floor. Fit for light grinding but not too much granular showing through. We also wanted a lighter oatmealy colour to the floor once polished. Jakub and his crew were attentive to our needs, prepared the space to receive a slab cleanly, and set up the concrete pour using specs to suit the request. Jakub spent the better part of a full day working the floor to get it perfect. And even before grinding and polishing the floor looks great. It will allow for a really beautiful basement finish. Great job.

Approximate cost of services:
$16,750.00
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Company Response

Thank you kindly for your positive feedback, Philip.
It was a pleasure working with you!
Warm regards,
Inside Guys

Mel in Kitchener
Mel in Kitchener
0 reviews Toronto, ON
10/10

Underpinning Basement

I have already posted this review elsewhere, but we are so satisfied with the job and this company’s professionalism that I am compelled to post it here too, and anywhere else I can think of.
Jakob and his crew were outstanding professionals who were meticulous, and did a wonderful job of underpinning our foundation and lowering our basement floor. They worked collaboratively with several other trades to ensure a seamless experience. We were provided with excellent communication which gave us great confidence. Long and short, we would highly recommend them!

Approximate cost of services:
$60,000.00
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Company Response

Mel,

Thank you kindly for your thoughtful words and your recommendation.
It was a pleasure for the entire team to have worked with you and Mike.
We are very happy to know that Inside Guys Underpinning met your standards. We hope you are enjoying the new space we have created.

Warm regards,
Inside Guys

Jonathan in Toronto
Jonathan in Toronto
1 review Toronto, ON
10/10

Underpinning and basement lowering

We hired Jakub and Inside Guys to underpin and lower our basement. Our entire house was being renovated. Our house was built in 1880's with 18 inch stone/rubble construction walls. The basement was small, dark and wet. This was no easy task. They were on time an on budget. No hidden costs or last minute increases, no surprises. They were on site daily until the job was done. Their clean up was great. They lowered the basement, enlarged window casings and waterproofed. I wish the other trades were as professional. I would not hesitate to hire them again or recommend them to a friend.

Approximate cost of services:
$80,000.00
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Company Response

Thank you for the kind words Jonathan and taking the time to comment on our work, we love what we do and appreciate the gratitude! Warm Regards, Inside Guys

Jennifer
Jennifer
3 reviews Toronto, ON
10/10

Parging

I hired Jacob a second time — after his crew had waterproofed, brilliantly, the back of our house. The second job was a small parging task, and it’s a testament to Jacob’s customer service that he took on the job, despite its small size, and once again did a great job.

Approximate cost of services:
$900.00
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Company Response

Thank you Jennifer for the great review! It was a pleasure working with you!

Warm Regards,
Inside Guys

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Inside Guys Underpinning

OUR COMPANY VALUES
Quality. Integrity. Value.

The Inside Guys are a full-service basement improvement company, with an emphasis on basement lowering, waterproofing and underpinning. Having worked in the industry for the past 26 years, on over 250 projects within the GTA for various construction companies, we noticed that there was something missing with some of these bigger companies: the communication and professionalism was lacking on many jobsites.

We decided to model our company based on higher ethical standards combined with superior craftsmanship. We realize that we are only as good as our last job and future work success is dependent on our reputation. We not only want to exceed your expectations for the work but also how smooth the project runs so we pride ourselves on being there from the day one until it’s done.
We care about what we build for you.

WE DO ALL THE WORK.

We work with every client, one-on-one from start to finish. We promise to not only quote the work, but to also do the work.

This is something unique in our industry – we want to bring back accountability to the jobsite and ensure homeowners are treated with knowledge and respect.

From the moment we take on your project, your peace of mind is our main priority. We want a clear and transparent process, with on-going communication and continuous support so you can be assured the job will get done right the first time.

We will not only promise to do all of the day to day work but we will also act as project supervisors and ensure that each project is constructed to plan with no variations. We will deal with the City of Toronto Inspectors directly so that no communication is lost if there are ever any discrepancies.
If you have any questions at the end of the day we will provide you with pictures of the day’s work and let you know what the next steps will be.

At the end of the day, it comes down to trust. We feel that we must earn it.

At the end of each job you will receive a folder that includes the original drawings, locates, inspection reports and a zip drive of images for your peace of mind.

Uncompromising quality, exceptional service, competitive pricing and unsurpassed results.

CATEGORIES
Waterproofing and Foundations
PRODUCTS
Bakor Henry Blueskin. Delta Foundation Wrap.
SERVICES
Underpinning. Basement Lowering. Concrete floors.
SPECIALITIES
Underpinning; Waterproofing; Foundations
WEBSITE
http://insideguystoronto.com/
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
E-Transfer; Cash; Cheques; Credit Card
LICENSES
T85-4971863
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, please ask for details.
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