Lumon Canada Inc

Sunrooms, Solariums & Greenhouses
Vaughan ON L4H 3M9
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Reviews for Lumon Canada Inc

Average customer rating:
7.8 10 (12 reviews)

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D Cullum in Calgary
D Cullum in Calgary
1 review Calgary, AB
0/10

OXXO style patio doors, 15 feet

We inquired about an OXXO 15'x7' oversized patio door to be installed on a detached gym at our clients home. We were lead to believe these doors would be suitable for the Calgary climate and would pass the required NAFS specs to receive a permit in the city of calgary. We made a deposit and ordered the doors based on these reassurances. We were told it would be 8 weeks to get the doors delivered. We jumped on getting the doors into production and paid a $3300 deposit. After many trips to the city of Calgary permit office, many discussions with senior staff- these doors came nowhere near passing the required NAFS specifications for installing windows/doors in the city of Calgary. After much argument and discussion with Lumon (they continued to maintain these doors do meet the requirements) we were forced to cancel the order as we could not install them, nor would we ever be able to use these on a home or detached gym or any heated space.... We didn't feel we would or should have any issue getting our deposit back after 10 days and being mislead by Andrew the Calgary sales rep that they would pass. We were told the windows were finished/ complete and we couldn't get our money back because production was near complete (which infuriated me given they had been claiming it takes 8 weeks to get them). We persisted and talked to several people within the Lumon organization about the situation. We loved the doors, but we only purchased them under there assurances that these would pass and be appropriate for the heated gym.
After much fight, we received $1600 (half the deposit) back. To this day (5 months later), they have still not refunded us the remainder and have not returned our calls.
I wouldn't recommend doing business with Lumon. The doors are certainly nice, but there are many other reputable companies out there that you can trust to do the right thing for the client.
The city of Calgary has mentioned that there are some rules around a business selling products to consumers and these products must comply with the codes, otherwise a consumer cannot technically be on the hook IF the product does not comply. Obviously, we are actively pursuing this angle and if the city can help us get our $ back!

2 of 2 people found this review helpful.
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Andrea from Etobicoke
Andrea from Etobicoke
8 reviews Etobicoke, ON

First Review

10/10

Natural light patio cover

The Lumon natural light patio cover over our patio has changed our backyard into a dream! If you are considering a pergola, look into this company and you will find this is a much better option because it is useful, creates a beautiful outdoor space, and is beautiful. In addition, if we decide we want to enclose the patio area, there is an option to upgrade to a full enclosure. The product is amazing, rated for Canada, and provides shelter while still allowing light. I had researched patio covers while saving up for the renovation and found this was the way to go. The company representative, Josh Nieuwenhuis, arrived on time and brought samples. He was knowledgeable about the product and answered our numerous questions with factual answers. He explained that our cover would be custom made locally, the details of the installation, and gave us ideas for the size and location of the cover. The product is maintenance free, supports the weight of winter snow (while the installers were here they were walking on the cover and I was impressed), and has a finish that keeps it clean and debris-free. The installers had to coordinate their efforts with our interlocking install and came three times at the agreed times; to mark the posts, to install the posts, and to install the cover. Josh was easy to contact if we had any questions and the company kept us up to date on progress. We have recommended the cover to our neighbours, who have been stopping by to ask if they can take a look. This is the right product for anyone who would like to expand and improve their outdoor living space and add beauty to their patio.

1 of 2 people found this review helpful.
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More about Lumon Canada Inc

Lumon is a pioneer in the design, manufacture and installation of comfortable and luxurious outdoor rooms. We create these flexible, protected spaces with our innovative system of retractable glass walls, ceilings and balcony railings.
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