Sergei is great. My sister referred him to me, when another company’s rep. had to call back to headquarters to diagnose the problem and it took multiple visits to fix the issue because he didn’t bring the right equipment (despite a clear description over the phone). By the time we paid for the other rep., we had paid 50% of what a new dishwasher, to replace our 8 yr. old one, would cost.
Sergei is exactly what you would want: He is responsive and usually comes within 24 hr., he knows how to fix the appliance, has reasonable charges, and is mindful about Covid. We relied on his judgment when he came to repair our former dishwasher, we asked his opinion about repairing or replacing it, on what manufacturers he recommends and he installed it, when it was delivered. He even secured it better than previous ones, which could move within their compartment.