ADT Edmonton

Alarm Systems
133-2055 Premier Way Sherwood Park AB T8H 0G2
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48%

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Reviews for ADT Edmonton

Average customer rating:
5.5 10 (26 reviews)

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Kara Haut from Edmonton
Kara Haut from Edmonton
1 review Edmonton, AB
10/10

Professional Experts!!!

I built my home two years ago - from the start I knew that I needed home security and not just the regular alarm stuff. I wanted to go all out with cameras, swipe cards, intercom. I called a dozen companies Most were commercial-industrial security companies. Almost every one I talked to trembled or stuttered for one reason-they didn't know what they were talking about. One person stuck out though. My sales rep knew everything and brought solutions to the table that not only met what I wanted, but even created more wants, he just knew what I wanted. ADT prewired the house with about a hundred wires and still charged me a third of what the electricians wanted. Any questions, that myself or the trades had, they answered promptly. When my house was coming to a finish, I had four installers for a whole week to get everything in. Not only did they finish ahead of schedule, they were quick, efficient, smart and highly professional. Overall, I'm very satisfied. If these guys can pull off a big system, they'll run circles around the smaller ones.

0 of 1 people found this review helpful.
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B EE from Edmonton
B EE from Edmonton
1 review Edmonton, AB
0/10

over the phone help

Very rude and arrogant telephone technician. Something was beeping in my basement, coming from one of those devices that are from them. Before I can tell her what really happened, she started telling me what I shouldn't be doing, and even repeating her "lesson" again, as if she was talking to a 3-year old kid, like "you should never do this", "you should not do that". I tried to interrupt her and tell her what really happened, and she told me if I still raise my voice, she would stop helping me right now!!!! How nice!!! She obviously didn't understand customers can be anxious when something is beeping in their basement at 10 pm!! What kind of customer service is that to start threatening about help to a customer? She thinks she knows what she was talking about, and obviously, she did not. After telling me to press codes into pads for a few times, and the thing is still beeping, then she directed me back to my basement to check my carbon monoxide detector. I told her that the beep is from the carbon monoxide detector. I asked her whether I can pull it out to stop the beeping, and she told me it is my own detector and I can do whatever I want. Then she realize it is their detector, and set up an appointment for service. Overall, this woman's tone of voice is always accusative, and rude. This telephone conversation left me very angry with her attitude. I am seriously thinking of switching alarm company after this experience.

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crystal in Sherwood park
crystal in Sherwood park
5 reviews SHERWOOD PARK, AB
10/10

home security, alarm

Moved into a house with an existing ADT system with all the bells and whistles. Motion detector, doors, windows etc. We have found the sales and service men to be very efficient, mannerly. System works well, and requires very little maintenance on the owners part. They are apt to figure out any issues, and I feel very safe with my children knowing I have that added layer of security.

1 of 2 people found this review helpful.
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AGO in Edmonton
AGO in Edmonton
6 reviews Edmonton, AB
8/10

Home Security system

We purchased a home security system from ADT. The salesman at the time (no longer with company) was not up to date on prices, procedures etc. making the purchase rather painful. They did end up honouring the prices quoted =) Since, service & equipment has been great, no complaints.

1 of 2 people found this review helpful.
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Krista in Edmonton
Krista in Edmonton
2 reviews Edmonton, AB
10/10

Security System

I have had ADT security for a few years now and have had no problems. Great service and the customer service line is always very helpful and will answer any questions you may have. Would definately use them again.

1 of 1 people found this review helpful.
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Candace in Sherwood park
Candace in Sherwood park
2 reviews SHERWOOD PARK, AB

First Review

6/10

Alarm Service

We have been using ADT for several years and have had great service. Good product and support. Good phone service for follow-up and good monitoring service when we have done tests. The installers were good and clean, they were also able to come do repairs when we renovated.

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andrew oliver in Edmonton
andrew oliver in Edmonton
1 review Edmonton, AB
4/10

security system

Terrible experience with sales guy and he has since been fired. Issues with install and can't get fixed. Problems now with billing and customer service. Overall terrible! Wish we could get our money back and break the contract

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Private User
Private User
Private User reviews Saint Albert, AB
4/10

Alarm system installation and monitoring

We had ADT come to our home and install an alarm system on our main floor and basement windows and we also sogned up to have them monitor our house on a monthly basis. The alarm system worked fine for the first year but then we had a false alarm in the middle of the night from the sensor in our patio door. Not only did the sensor malfunction but our system wasn't installed correctly so the loud alarm didn't go off. We had no idea our alarm had been triggered until they phoned us at 3 am because the alarm was supposedly going off. They came out and services the system but we had another 2 false alarms. After them coming out and telling us they didn't have a solution we cancelled our service with ADT

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wade  south edmonton
wade south edmonton
4 reviews Edmonton, AB
0/10

house alarm

This company lacks service technicians and unable to deliver the service they sell. Wireless alarm system an interfere with cell service in the house (they dont tell you that) and wireless uplink backup is a service that will just drive you crazy. The service constantly goes down causing the alarm to beep or cause service interuptions. Several dispatches of fire dept when the alarm did not go off. not worh it! save the money for a insurance deposit.

1 of 1 people found this review helpful.
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A&L in Edmonton
A&L in Edmonton
7 reviews Edmonton, AB
8/10

Home Security - Monitoring

We contacted ADT to see if they could provide us with home security monitoring services using an existng, non-ADT installed alarm. Neil Morrow, the ADT sales representative who visited us was very professional, knowledgeable and thorough in his inspection of our existing system. He also explained all the terms outlined in the residential services agreement and answered all of our questions. We felt very comfortable signing a three-year contract.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ADT Edmonton

Our story
For over 125 years, we’ve made protecting and connecting the centerpiece of what we do.

1874-1890:
First security system network
It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to a central office. He quickly connected 50 other homes in the neighbourhood, creating the first residential security system network.

1890-1920: R​​oundsmen
ADT introduced the first proactive security monitoring and response service, employing roundsmen to make rounds each night of customers’ homes to help prevent crime before it happened.

ADT’s first president
Robert C. Clowry was ADT’s first president. He was also a colonel in the US military. He worked his way up from messenger boy, eventually serving as president of both Western Union and ADT which he led for eight years.

1920-1940:
Central monitoring centres
ADT pioneered the concept of the central monitoring centre, enabling thousands of customers to link to 24/7/365 monitoring and protection.

1940-1989:
First burglar system
ADT started its first big expansion in the 1940s after pioneering the first automated burglar system. At the same time, ADT installed the first automated fire alarm system providing immediate response to fire.

1989-2010:
Secured by ADT
A new ADT security feature gained immediate customer approval: the iconic ADT yard sign which now dots thousands of yards across the country.

2014:
Reliance Protectron
In July 2014, ADT purchased Reliance Protectron Inc., at the time Canada’s second-largest security services provider with 400,000 customers from coast to coast.

2010-2017:
ADT Interactive Services
ADT elevated home intelligence when it launched Interactive Services, the app that lets customers remotely access and control their home security system, as well as lighting, climate control, video surveillance and much more..

Present:
Creating customers for life
Much has changed since our humble beginnings in 1874. One thing that hasn’t is our desire to constantly improve. So we combined forces with Protection 1 to further raise our standards for customer security and service.

In Canada, we’re headquartered in Montreal and Toronto. With our network of qualified professionals specializing in the installation, servicing and monitoring of security and smart home automation systems, we serve more than 800,000 residential, commercial and industrial subscribers across the country.

Home security Calgary
ADT is trusted by homeowners everywhere since 1874. We provide home security systems in Calgary, the Stampede City in Alberta.

Here are just some of the benefits of choosing ADT Calgary:

#1 Home Security Company in Canada
Monitoring Centres across Canada
24/7 Bilingual Service

We’re in your community
Our ADT Calgary branch is ready to serve your every security need. You can call us or visit us at the times mentioned below to learn more about our home security and alarm systems.

The ADT Edmonton team is dedicated to your safety, and helping take care of the people and things you value most in your life. We offer professional home security installation and a variety of security and smart home products and solutions tailored to your specific needs.

Already an ADT customer? Your ADT monitored security system may make you eligible* for discounts on your homeowner’s insurance. We’ll be happy to provide a certificate for your insurer if required.
Check us out here:

https://www.instagram.com/adtcanada/
https://www.facebook.com/ADTCanadaInc
https://twitter.com/adtcanada
https://www.youtube.com/channel/UCIbwf1ZGtQA0BtODSLGD7mQ/videos?reload=9
https://www.linkedin.com/company/adtcanada

CATEGORIES
Alarm Systems and Home Automation
SERVICES
Our monitoring services protect you regardless of the danger. Intrusion monitoring A home intrusion not only means the theft of your belongings. Even if they are insured, nothing can replace their sentimental value. An intrusion also leaves a sense of violation. Our state-of-the-art monitoring centres keep an eye on your home 24/7 and are ready to respond when an alarm occurs. Nowadays, being at home is no longer a deterrent to theft. That’s why we are there for you at all times! The intrusion monitoring service is included in all our packages. Fire monitoring Help protect your family and home from fire and smoke! Even if you have smoke detectors, who will call the fire department when you are out? And since smoke is toxic, what will happen if you are there but sound asleep? Choose our fire monitoring service! Our monitoring centres can call the appropriate emergency services when you are away from home or are unable to answer. The fire monitoring service is included in all our packages. Emergency services Request assistance from emergency services directly using your keypad or optional wireless emergency button! Better yet, this service is FREE with the intrusion monitoring! Flooding monitoring Be notified of flood risks to help reduce or prevent damage caused by water! An appliance that stops working, a pipe that is frozen or punctured, or a damaged sump pump: you’re protected! Carbon monoxide monitoring Protect yourself and your loved ones against carbon monoxide. Odourless and colourless, this gas is impossible to detect. Our detectors help protect you by alerting you to the presence of this dangerous gas and immediately notifying our monitoring centres. Monitoring of extreme temperature fluctuations Being informed of abnormal temperature fluctuations can help prevent pipe damage caused by frost. This will help you prevent frozen pipes from bursting, which can often happen if your home’s central heating system breaks down.
SPECIALITIES
​An outstanding network of monitoring stations We own and operate a nationwide network of three monitoring stations which are interconnected for complete redundancy. In the event of a major power outage or a natural catastrophe, all alarm signals are automatically forwarded to another station to ensure uninterrupted service. ADT monitoring centres map Five Diamond Certification: Our monitoring stations have earned the Five Diamond Certification from The Monitoring Association (TMA, formerly known as the Central Station Alarm Association), one of the most important governing bodies in the alarm industry. This means our central station operators, who are the first line of defense in emergency response, undergo regular professional training and maintain high performance levels in alarm response handling. Underwriter Laboratories Certification (ULC): We have monitoring stations which are ULC certified and comply to strict national standards regarding security system installation and alarm response handling.
WEBSITE
https://www.adt.ca/en/local/home-security-edmonton?utm_source=gmb&utm_medium=organic
YEAR ESTABLISHED
1894
LICENSES
We provide HomeOwners Insurance Certificate** See website for more details.
WARRANTY TERMS
Theft Protection Guarantee** See website for more details
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