ADT Edmonton

Alarm Systems
133-2055 Premier Way Sherwood Park AB T8H 0G2
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45%

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Reviews for ADT Edmonton

Average customer rating:
5.5 10 (26 reviews)

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Kara Haut from Edmonton
Kara Haut from Edmonton
1 review Edmonton, AB
10/10

Professional Experts!!!

I built my home two years ago - from the start I knew that I needed home security and not just the regular alarm stuff. I wanted to go all out with cameras, swipe cards, intercom. I called a dozen companies Most were commercial-industrial security companies. Almost every one I talked to trembled or stuttered for one reason-they didn't know what they were talking about. One person stuck out though. My sales rep knew everything and brought solutions to the table that not only met what I wanted, but even created more wants, he just knew what I wanted. ADT prewired the house with about a hundred wires and still charged me a third of what the electricians wanted. Any questions, that myself or the trades had, they answered promptly. When my house was coming to a finish, I had four installers for a whole week to get everything in. Not only did they finish ahead of schedule, they were quick, efficient, smart and highly professional. Overall, I'm very satisfied. If these guys can pull off a big system, they'll run circles around the smaller ones.

0 of 1 people found this review helpful.
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B EE from Edmonton
B EE from Edmonton
1 review Edmonton, AB
0/10

over the phone help

Very rude and arrogant telephone technician. Something was beeping in my basement, coming from one of those devices that are from them. Before I can tell her what really happened, she started telling me what I shouldn't be doing, and even repeating her "lesson" again, as if she was talking to a 3-year old kid, like "you should never do this", "you should not do that". I tried to interrupt her and tell her what really happened, and she told me if I still raise my voice, she would stop helping me right now!!!! How nice!!! She obviously didn't understand customers can be anxious when something is beeping in their basement at 10 pm!! What kind of customer service is that to start threatening about help to a customer? She thinks she knows what she was talking about, and obviously, she did not. After telling me to press codes into pads for a few times, and the thing is still beeping, then she directed me back to my basement to check my carbon monoxide detector. I told her that the beep is from the carbon monoxide detector. I asked her whether I can pull it out to stop the beeping, and she told me it is my own detector and I can do whatever I want. Then she realize it is their detector, and set up an appointment for service. Overall, this woman's tone of voice is always accusative, and rude. This telephone conversation left me very angry with her attitude. I am seriously thinking of switching alarm company after this experience.

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crystal in Sherwood park
crystal in Sherwood park
5 reviews SHERWOOD PARK, AB

First Review

10/10

home security, alarm

Moved into a house with an existing ADT system with all the bells and whistles. Motion detector, doors, windows etc. We have found the sales and service men to be very efficient, mannerly. System works well, and requires very little maintenance on the owners part. They are apt to figure out any issues, and I feel very safe with my children knowing I have that added layer of security.

1 of 2 people found this review helpful.
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AGO in Edmonton
AGO in Edmonton
6 reviews Edmonton, AB
8/10

Home Security system

We purchased a home security system from ADT. The salesman at the time (no longer with company) was not up to date on prices, procedures etc. making the purchase rather painful. They did end up honouring the prices quoted =) Since, service & equipment has been great, no complaints.

1 of 2 people found this review helpful.
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Krista in Edmonton
Krista in Edmonton
2 reviews Edmonton, AB
10/10

Security System

I have had ADT security for a few years now and have had no problems. Great service and the customer service line is always very helpful and will answer any questions you may have. Would definately use them again.

1 of 1 people found this review helpful.
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Candace in Sherwood park
Candace in Sherwood park
2 reviews SHERWOOD PARK, AB
6/10

Alarm Service

We have been using ADT for several years and have had great service. Good product and support. Good phone service for follow-up and good monitoring service when we have done tests. The installers were good and clean, they were also able to come do repairs when we renovated.

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andrew oliver in Edmonton
andrew oliver in Edmonton
1 review Edmonton, AB
4/10

security system

Terrible experience with sales guy and he has since been fired. Issues with install and can't get fixed. Problems now with billing and customer service. Overall terrible! Wish we could get our money back and break the contract

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Private User
Private User
Private User reviews Saint Albert, AB
4/10

Alarm system installation and monitoring

We had ADT come to our home and install an alarm system on our main floor and basement windows and we also sogned up to have them monitor our house on a monthly basis. The alarm system worked fine for the first year but then we had a false alarm in the middle of the night from the sensor in our patio door. Not only did the sensor malfunction but our system wasn't installed correctly so the loud alarm didn't go off. We had no idea our alarm had been triggered until they phoned us at 3 am because the alarm was supposedly going off. They came out and services the system but we had another 2 false alarms. After them coming out and telling us they didn't have a solution we cancelled our service with ADT

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wade  south edmonton
wade south edmonton
4 reviews Edmonton, AB
0/10

house alarm

This company lacks service technicians and unable to deliver the service they sell. Wireless alarm system an interfere with cell service in the house (they dont tell you that) and wireless uplink backup is a service that will just drive you crazy. The service constantly goes down causing the alarm to beep or cause service interuptions. Several dispatches of fire dept when the alarm did not go off. not worh it! save the money for a insurance deposit.

1 of 1 people found this review helpful.
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A&L in Edmonton
A&L in Edmonton
7 reviews Edmonton, AB
8/10

Home Security - Monitoring

We contacted ADT to see if they could provide us with home security monitoring services using an existng, non-ADT installed alarm. Neil Morrow, the ADT sales representative who visited us was very professional, knowledgeable and thorough in his inspection of our existing system. He also explained all the terms outlined in the residential services agreement and answered all of our questions. We felt very comfortable signing a three-year contract.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ADT Edmonton

Our story For over 125 years, we’ve made protecting and connecting the centerpiece of what we do. 1874-1890: First security system network It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to ...
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