ADT Edmonton

Alarm Systems
133-2055 Premier Way Sherwood Park AB T8H 0G2
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48%

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Reviews for ADT Edmonton

Average customer rating:
5.5 10 (26 reviews)

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Private User
Private User
Private User reviews Cold Lake, AB
0/10

Very dissapointed

Before moving into our new home, we checked around for home security. At the time, the only company that could install was ADT. We knew their prices were high but we had no option besides ADT.
Now almost 2 years later we have been approached by other companies who now can install in our area. Their rates 40-60% less than ADT with either equivalent or better services. My TV, phone, internet provider can provider a better service than ADT for 40% of what I pay.
So I called ADT to see if they could do a better rate which would help retain me as a customer. But the ‘retention department’ said they wouldn’t even talk to me until my contract is ending.
Well, if this is how they do things they can forget about testing be. And I have told neighbors who are in the market for security to forget ADT and guess what, they have gone to alternative providers.

3 of 3 people found this review helpful.
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Company Response

We are sorry to read that you are dissatisfied with our services. Since we do not have your coordinates we cannot access your file to find more details on your contract. Normally when you agree on a contract term, you are responsible until the contract end date is reached.

It does not mean you cannot cancel the agreement before the end term, it just means that you may have to pay a penalty since we provided you at no cost some equipment upfront. Would you like to discuss about your contract, I invite you to contact me directly at mcaron@adt.ca.I will assist you and try to find a common ground for you.

Madeleine Caron
Executive Escalations Team
ADT Canada Inc.

Fijo in Edmonton
Fijo in Edmonton
1 review Edmonton, AB
0/10

Never buy this ADT home security system

I bought this security system for my house a year ago. Most of the time the doorbell camera doesn't respond and every time we need to reboot the system. It's not in use when you actually need it.I would never recommend anyone to buy this security system.

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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you

Gw in Fort Saint John
Gw in Fort Saint John
1 review Fort Mc Murray, AB
0/10

Useless Customer Service - Unfulfilled promises. Loyalty ? Dept

Service call over a week ago since front door alarm had been going off for no reason for about 2 months. Fix- Need new battery. But- system too old so can't get battery. Every technician that has been to do work over the last 4 years or so looks at the panel and says "never seen one like this, it's pretty old". But they always did repair it and repairs covered by our plan. He says someone will call to discuss.
5 days later, no call yet so I call. Now the fun begins.
Billing dept transfers me to Installation Dept, oops- they actually transferred to Billing. Try Installation again. Nope, National Sales Dept. Nope, Loyalty.
Well, each person you talk to confirms your info. Imagine this- the 5th person I get transferred to, well along an hour now, doesn't accept my verbal password! The same password I've given to all the people I've been talking to all morning, none of whom could do anything yet.
so I ask for her supervisor- manager or loyalty. Leave a message. Full day passes, of course, nobody calls back, so call them again the next day and start all over.

So now half of our sensors are turned off, and of course they haven't suggested a fee reduction!
And we were supposed to have told them to upgrade the system when those technicians said "old system" all those times.

Huh?? Nice customer service.

We've been told they will go ve us a break on their $600 basic package, but they're increasing the monthly monitoring charge.
And, we need to,sign a 3 yr contract. Nope.

So,now I want to talk to a supervisor. Nope- of course unavailable. When ask to speak to that person's supervisor, told it's information that's unavailable-seriously?

So eventually leave message with supposed Manager of Loyalty. And the employee PROMISES he will tell her to call today.

Well, their workday finishes at 5 pm. Guess what- no call of course. And when I call the Manager of Loyalty- she has updated her voice mail--now gone on holidays!

If you can't service your equipment, why is that my problem? why didn't you suggest the upgrade?
Nothing indicated that just because the panel was old it still couldn't be maintained.

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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you

Private User
Private User
Private User reviews Whitecourt, AB
0/10

Upgrade security system

I contacted ADT with a problem with my alarm system going off on its own. They agreed to send out a tech so fix the problem. when he arrived he could not pin point the problem, but recommended that we upgrade our system because it was old. I totally could understand. I phone the ADT toll free number and was quoted 473.91 install and a monthly charge with no contract because I was a loyal customer(15+ years) which i agreed to. When the installer came out he showed me the contracts(???) and it read installation cost 590.54 and $$$ with a 3 year contract. When i phoned in to see what was up. No one could find the original quote Blah blah and they could no tdo anything to help and the manager who could was away from her desk. Needless to say I am no longer an ADT customer. Can't trust there to word on a quote how can you trust them to look after your home.

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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you

Private User
Private User
Private User reviews Edmonton, AB
2/10

No proper monitoring, no customer service

As a school installation, I find the alarm response to be terrible. I am advised of events 20 minutes after they occur.
Guard response is not conducted in a proper professional manner.
And customer service? Should I keep waiting on hold after 13 minutes?
But Sales picks up on first ring....so that shows their priorities.

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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you

Private User
Private User
Private User reviews Edmonton, AB
0/10

Terrible Service

I had security monitoring on my house for 5 years with ADT. It took me several calls to cancel the service. It was cancelled in June of 2015 but they kept sending me invoices. After several calls, they admitted the error and sent me an invoice for a $225.70 credit on February 11, 2016. They told me the money would be returned to my checking account. This never happened. On June 28, 2016, I received a letter from them, asking me to provide them with payment instructions for the return of $135.42. I called their customer service line and asked them to explain the discrepancy. They told me I had to pay for January and February 2016 services. I repeatedly explained the service had been disconnected since June 2015. The representative ignored me and was very rude. Do not sign up with ADT, you will not be able to end the contract without a big headache.

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Company Response

We are sorry to read that our phone agents have not met expectations. Please let the Customer Relation team look into your file your situation to help resolve this. Please forward the phone number that was associated with your account and the best number to reach you by email to communication@protectron.com subject HOMESTARS Thank you

Naida from Edmonton
Naida from Edmonton
1 review Edmonton, AB
9/10

Alarm installation

These guys installed an alarm in my home 3 years ago. Luckily I have only had false alarms, but the company has been very prompt in their follow up calls. They have excellent customer service and will def. recommend this company to anyone.

0 of 1 people found this review helpful.
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karen from Edmonton
karen from Edmonton
1 review Edmonton, AB
10/10

security

they are reliable, respond quickly and very pleasant to work with. when the repair to our bathroom window was needed, they came right away and were very tidy and professional.

0 of 1 people found this review helpful.
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Palwinder
Palwinder
6 reviews Edmonton, AB
5/10

New alarm system with CO warning

They did pretty good job, but got very sloppy after the installation. It has been a year since we requested battery change. Technician came and said he has to make arrangement for a new system. We are still waiting for that.

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Elaine from Edmonton
Elaine from Edmonton
6 reviews Edmonton, AB
10/10

Alarm

This is the third home that i have had installed ADT alarm and I have nothing but good things to say about this company.
Again the install was fast and everything was explained to me about how it works. Thanks Again ADT

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ADT Edmonton

Our story
For over 125 years, we’ve made protecting and connecting the centerpiece of what we do.

1874-1890:
First security system network
It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to a central office. He quickly connected 50 other homes in the neighbourhood, creating the first residential security system network.

1890-1920: R​​oundsmen
ADT introduced the first proactive security monitoring and response service, employing roundsmen to make rounds each night of customers’ homes to help prevent crime before it happened.

ADT’s first president
Robert C. Clowry was ADT’s first president. He was also a colonel in the US military. He worked his way up from messenger boy, eventually serving as president of both Western Union and ADT which he led for eight years.

1920-1940:
Central monitoring centres
ADT pioneered the concept of the central monitoring centre, enabling thousands of customers to link to 24/7/365 monitoring and protection.

1940-1989:
First burglar system
ADT started its first big expansion in the 1940s after pioneering the first automated burglar system. At the same time, ADT installed the first automated fire alarm system providing immediate response to fire.

1989-2010:
Secured by ADT
A new ADT security feature gained immediate customer approval: the iconic ADT yard sign which now dots thousands of yards across the country.

2014:
Reliance Protectron
In July 2014, ADT purchased Reliance Protectron Inc., at the time Canada’s second-largest security services provider with 400,000 customers from coast to coast.

2010-2017:
ADT Interactive Services
ADT elevated home intelligence when it launched Interactive Services, the app that lets customers remotely access and control their home security system, as well as lighting, climate control, video surveillance and much more..

Present:
Creating customers for life
Much has changed since our humble beginnings in 1874. One thing that hasn’t is our desire to constantly improve. So we combined forces with Protection 1 to further raise our standards for customer security and service.

In Canada, we’re headquartered in Montreal and Toronto. With our network of qualified professionals specializing in the installation, servicing and monitoring of security and smart home automation systems, we serve more than 800,000 residential, commercial and industrial subscribers across the country.

Home security Calgary
ADT is trusted by homeowners everywhere since 1874. We provide home security systems in Calgary, the Stampede City in Alberta.

Here are just some of the benefits of choosing ADT Calgary:

#1 Home Security Company in Canada
Monitoring Centres across Canada
24/7 Bilingual Service

We’re in your community
Our ADT Calgary branch is ready to serve your every security need. You can call us or visit us at the times mentioned below to learn more about our home security and alarm systems.

The ADT Edmonton team is dedicated to your safety, and helping take care of the people and things you value most in your life. We offer professional home security installation and a variety of security and smart home products and solutions tailored to your specific needs.

Already an ADT customer? Your ADT monitored security system may make you eligible* for discounts on your homeowner’s insurance. We’ll be happy to provide a certificate for your insurer if required.
Check us out here:

https://www.instagram.com/adtcanada/
https://www.facebook.com/ADTCanadaInc
https://twitter.com/adtcanada
https://www.youtube.com/channel/UCIbwf1ZGtQA0BtODSLGD7mQ/videos?reload=9
https://www.linkedin.com/company/adtcanada

CATEGORIES
Alarm Systems and Home Automation
SERVICES
Our monitoring services protect you regardless of the danger. Intrusion monitoring A home intrusion not only means the theft of your belongings. Even if they are insured, nothing can replace their sentimental value. An intrusion also leaves a sense of violation. Our state-of-the-art monitoring centres keep an eye on your home 24/7 and are ready to respond when an alarm occurs. Nowadays, being at home is no longer a deterrent to theft. That’s why we are there for you at all times! The intrusion monitoring service is included in all our packages. Fire monitoring Help protect your family and home from fire and smoke! Even if you have smoke detectors, who will call the fire department when you are out? And since smoke is toxic, what will happen if you are there but sound asleep? Choose our fire monitoring service! Our monitoring centres can call the appropriate emergency services when you are away from home or are unable to answer. The fire monitoring service is included in all our packages. Emergency services Request assistance from emergency services directly using your keypad or optional wireless emergency button! Better yet, this service is FREE with the intrusion monitoring! Flooding monitoring Be notified of flood risks to help reduce or prevent damage caused by water! An appliance that stops working, a pipe that is frozen or punctured, or a damaged sump pump: you’re protected! Carbon monoxide monitoring Protect yourself and your loved ones against carbon monoxide. Odourless and colourless, this gas is impossible to detect. Our detectors help protect you by alerting you to the presence of this dangerous gas and immediately notifying our monitoring centres. Monitoring of extreme temperature fluctuations Being informed of abnormal temperature fluctuations can help prevent pipe damage caused by frost. This will help you prevent frozen pipes from bursting, which can often happen if your home’s central heating system breaks down.
SPECIALITIES
​An outstanding network of monitoring stations We own and operate a nationwide network of three monitoring stations which are interconnected for complete redundancy. In the event of a major power outage or a natural catastrophe, all alarm signals are automatically forwarded to another station to ensure uninterrupted service. ADT monitoring centres map Five Diamond Certification: Our monitoring stations have earned the Five Diamond Certification from The Monitoring Association (TMA, formerly known as the Central Station Alarm Association), one of the most important governing bodies in the alarm industry. This means our central station operators, who are the first line of defense in emergency response, undergo regular professional training and maintain high performance levels in alarm response handling. Underwriter Laboratories Certification (ULC): We have monitoring stations which are ULC certified and comply to strict national standards regarding security system installation and alarm response handling.
WEBSITE
https://www.adt.ca/en/local/home-security-edmonton?utm_source=gmb&utm_medium=organic
YEAR ESTABLISHED
1894
LICENSES
We provide HomeOwners Insurance Certificate** See website for more details.
WARRANTY TERMS
Theft Protection Guarantee** See website for more details
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