ADT London

Alarm Systems
861 Consortium Ct. London ON N6E 2S8
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

13%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for ADT London

Average customer rating:
0.7 10 (3 reviews)

Sort by

Private User
Private User
Private User reviews Fort Erie, ON
0/10

Poor service provider

Every sensor in the house was programmed on double delay to transmit signals to station , to call them and put system on test during renovation took 20 minutes on hold , there was bunch of sensor broken or taken down during renovations they didn’t have a list of zones that didn’t work .

Was this review helpful?
Lucaner in
Lucaner in
1 review Lucan, ON
2/10

Unable to fix a problem

Alarm system constantly shows low battery, finally had company send replacement batteries that were either wrong size or made no difference to the situation. Finally gave up trying to solve issue, just letting contract run out, then they are finished with me, I’ve had enough of their excuses.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Good afternoon Lucaner, we are sorry to read that you have techncial issue with your system withut having a resolution. In order to assist you further and find a solution to your concern, we invite you to send us in writing to customer.support@adt.ca or short description of th eissue with your contact information, one of the Executive Escalations offcie member will be reaching you out.

Kelly from Glencoe
Kelly from Glencoe
1 review Glencoe, ON

First Review

0/10

ADT

I had the alarm installed for 1 year with a 3 year contract. Immediately from installation it constantly went off in the middle of the night. No one from ADT ever called. I made numerous appointments with them to service the system however they showed up and no phone call with explanation. Turns out that ADT outsources their work to Alarm Force. Alarm Force's service and customer service reps are terrible. Very rude and disrespectful. They (Lily) will yell over top of you while you are talking. Now I've been informed the system is not compatible with my area. They are not willing to change the system therefore I'm forced to disconnect service with a hefty $1300 bill. Awful service. I would NEVER NEVER NEVER EVER RECOMMEND THIS SERVICE. SHAME ON YOU ADT.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ADT London

Our story
For over 125 years, we’ve made protecting and connecting the centerpiece of what we do.

1874-1890:
First security system network
It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to a central office. He quickly connected 50 other homes in the neighbourhood, creating the first residential security system network.

1890-1920: R​​oundsmen
ADT introduced the first proactive security monitoring and response service, employing roundsmen to make rounds each night of customers’ homes to help prevent crime before it happened.

ADT’s first president
Robert C. Clowry was ADT’s first president. He was also a colonel in the US military. He worked his way up from messenger boy, eventually serving as president of both Western Union and ADT which he led for eight years.

1920-1940:
Central monitoring centres
ADT pioneered the concept of the central monitoring centre, enabling thousands of customers to link to 24/7/365 monitoring and protection.

1940-1989:
First burglar system
ADT started its first big expansion in the 1940s after pioneering the first automated burglar system. At the same time, ADT installed the first automated fire alarm system providing immediate response to fire.

1989-2010:
Secured by ADT
A new ADT security feature gained immediate customer approval: the iconic ADT yard sign which now dots thousands of yards across the country.

2014:
Reliance Protectron
In July 2014, ADT purchased Reliance Protectron Inc., at the time Canada’s second-largest security services provider with 400,000 customers from coast to coast.

2010-2017:
ADT Interactive Services
ADT elevated home intelligence when it launched Interactive Services, the app that lets customers remotely access and control their home security system, as well as lighting, climate control, video surveillance and much more..

Present:
Creating customers for life
Much has changed since our humble beginnings in 1874. One thing that hasn’t is our desire to constantly improve. So we combined forces with Protection 1 to further raise our standards for customer security and service.

In Canada, we’re headquartered in Montreal and Toronto. With our network of qualified professionals specializing in the installation, servicing and monitoring of security and smart home automation systems, we serve more than 800,000 residential, commercial and industrial subscribers across the country.

Home Security
London
ADT delivers the best home security systems in London, Ontario—trusted by homeowners everywhere since 1874

Keeping London, ON homeowners safe from criminals
At ADT, we understand that the most important service we can offer to you is to protect the security and tranquility of your family and home. To us, this means more than just installing a home security system in your London, ON home. We have been the leading home security company for over 140 years. At ADT, we are also leaders among home security companies in London, ON developing home automation systems that work in conjunction with our home security alarms. You can be assured that your home is monitored and secure, 24 hours a day/365 days a year, no matter how far you may be from London, ON. We ensure your home is monitored and secured for a variety of disasters.

We offer professional home security installation and a variety of security and smart home products and solutions tailored to your specific needs.

Check us out here:
https://www.instagram.com/adtcanada/
https://www.facebook.com/ADTCanadaInc
https://twitter.com/adtcanada
https://www.youtube.com/channel/UCIbwf1ZGtQA0BtODSLGD7mQ/videos?reload=9
https://www.linkedin.com/company/adtcanada

CATEGORIES
Alarm Systems and Home Automation
SERVICES
Our monitoring services protect you regardless of the danger. Intrusion monitoring A home intrusion not only means the theft of your belongings. Even if they are insured, nothing can replace their sentimental value. An intrusion also leaves a sense of violation. Our state-of-the-art monitoring centres keep an eye on your home 24/7 and are ready to respond when an alarm occurs. Nowadays, being at home is no longer a deterrent to theft. That’s why we are there for you at all times! The intrusion monitoring service is included in all our packages. Fire monitoring Help protect your family and home from fire and smoke! Even if you have smoke detectors, who will call the fire department when you are out? And since smoke is toxic, what will happen if you are there but sound asleep? Choose our fire monitoring service! Our monitoring centres can call the appropriate emergency services when you are away from home or are unable to answer. The fire monitoring service is included in all our packages. Emergency services Request assistance from emergency services directly using your keypad or optional wireless emergency button! Better yet, this service is FREE with the intrusion monitoring! Flooding monitoring Be notified of flood risks to help reduce or prevent damage caused by water! An appliance that stops working, a pipe that is frozen or punctured, or a damaged sump pump: you’re protected! Carbon monoxide monitoring Protect yourself and your loved ones against carbon monoxide. Odourless and colourless, this gas is impossible to detect. Our detectors help protect you by alerting you to the presence of this dangerous gas and immediately notifying our monitoring centres. Monitoring of extreme temperature fluctuations Being informed of abnormal temperature fluctuations can help prevent pipe damage caused by frost. This will help you prevent frozen pipes from bursting, which can often happen if your home’s central heating system breaks down.
SPECIALITIES
​An outstanding network of monitoring stations We own and operate a nationwide network of three monitoring stations which are interconnected for complete redundancy. In the event of a major power outage or a natural catastrophe, all alarm signals are automatically forwarded to another station to ensure uninterrupted service. ADT monitoring centres map Five Diamond Certification: Our monitoring stations have earned the Five Diamond Certification from The Monitoring Association (TMA, formerly known as the Central Station Alarm Association), one of the most important governing bodies in the alarm industry. This means our central station operators, who are the first line of defense in emergency response, undergo regular professional training and maintain high performance levels in alarm response handling. Underwriter Laboratories Certification (ULC): We have monitoring stations which are ULC certified and comply to strict national standards regarding security system installation and alarm response handling.
WEBSITE
https://www.adt.ca/en/local/home-security-quebec-city
YEAR ESTABLISHED
1874
MEMBERSHIPS
We provide HomeOwners Insurance Certificate** See website for more details.
WARRANTY TERMS
Theft Protection Guarantee** See website for more details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.