ADT Cambridge

Alarm Systems
115 Saltsman Dr. Cambridge ON N3H 4R7
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

16%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for ADT Cambridge

Average customer rating:
2.3 10 (6 reviews)

Sort by

iveflipped in Cambridge
iveflipped in Cambridge
3 reviews Cambridge, ON
0/10

Worst customer service ever

To begin with very expensive system better value for same benefits can be found in other providers. But the worst is how they handle things. I moved and did not install a system at new address. Cancelled with ADT prior to the close of the old place pre-authorized payments for duration of contract and final bill period would be before close. All should be good right..WRONG

10 months later I get a call from a collections agency. No phone call from ADT. I call them....we sent a letter. Great to the old address so useful. I asked why someone wouldn’t call. No explanation to that one.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

We are sorry to read that you have cancellation issues. In order to assist your further to find a solution to your actual concern, I invite you to contact me at mcaron@adt.ca.

Madeleine Caron,
Executive Escalations Office representative
ADT Canada Inc.

Private User
Private User
Private User reviews Waterloo, ON
1/10

terrible customer service

Poor customer service. Visits canceled without notice. Promise reimbursements but then "forgetting" about it. Charged TWICE for canceling service even though I called to confirm contract was over. Company clearly only interested in your money, not in provide good service. Would advise to stay away.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

RFM18
RFM18
8 reviews Kitchener, ON
1/10

Alarm System

ADT is horrendous! I have attempted to change my credit card with them 4 different times over mail. I tried calling in once and even that didn't work! I was lured in by the 'free' system with the long contract...but the system is junk and the service is even worse! Pay more and go with another firm...

1 of 1 people found this review helpful.
Was this review helpful?
Lukasz Wicher from Kitchener
Lukasz Wicher from Kitchener
2 reviews Kitchener, ON
4/10

Home Security

Monthly rate was higher than competition and cancellation was a hassle charging me 3 extra months. Overall the first contract that I signed up for I received good service and a ton of security features for my home, but in the end I found a cheaper alternative.

Was this review helpful?
andrew in Brantford
andrew in Brantford
10 reviews BRANTFORD, ON
8/10

a quote

I recently asked for a quote done for my house and I was surprised to see no charge for the inspection of the home in order to give me a quote. Friendly staff, mulling over the offer as we speak.

Was this review helpful?
Rose Donaghy in New hamburg
Rose Donaghy in New hamburg
1 review NEW HAMBURG, ON

First Review

0/10

adt alarm system

In 2009 I had adt come and install there service in my home, my mother was very ill and I had to go out of town alot to help my Dad and I didn't like leaving my Daughter (even though she was 16) alone all the time. So I felt so much better when I had the alarm system installed.....then to my amazement I found out the system had never been activated....how many people do they do this to?????? Check your systems people. I would never ever deal with them again!!!!!

2 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ADT Cambridge

Our story
For over 125 years, we’ve made protecting and connecting the centerpiece of what we do.

1874-1890:
First security system network
It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to a central office. He quickly connected 50 other homes in the neighbourhood, creating the first residential security system network.

1890-1920: R​​oundsmen
ADT introduced the first proactive security monitoring and response service, employing roundsmen to make rounds each night of customers’ homes to help prevent crime before it happened.

ADT’s first president
Robert C. Clowry was ADT’s first president. He was also a colonel in the US military. He worked his way up from messenger boy, eventually serving as president of both Western Union and ADT which he led for eight years.

1920-1940:
Central monitoring centres
ADT pioneered the concept of the central monitoring centre, enabling thousands of customers to link to 24/7/365 monitoring and protection.

1940-1989:
First burglar system
ADT started its first big expansion in the 1940s after pioneering the first automated burglar system. At the same time, ADT installed the first automated fire alarm system providing immediate response to fire.

1989-2010:
Secured by ADT
A new ADT security feature gained immediate customer approval: the iconic ADT yard sign which now dots thousands of yards across the country.

2014:
Reliance Protectron
In July 2014, ADT purchased Reliance Protectron Inc., at the time Canada’s second-largest security services provider with 400,000 customers from coast to coast.

2010-2017:
ADT Interactive Services
ADT elevated home intelligence when it launched Interactive Services, the app that lets customers remotely access and control their home security system, as well as lighting, climate control, video surveillance and much more..

Present:
Creating customers for life
Much has changed since our humble beginnings in 1874. One thing that hasn’t is our desire to constantly improve. So we combined forces with Protection 1 to further raise our standards for customer security and service.

In Canada, we’re headquartered in Montreal and Toronto. With our network of qualified professionals specializing in the installation, servicing and monitoring of security and smart home automation systems, we serve more than 800,000 residential, commercial and industrial subscribers across the country.

Home security Cambridge
ADT is trusted by homeowners everywhere since 1874. We provide home security systems in Cambridge, the Tri-City in Ontario.

Here are just some of the benefits of choosing ADT Cambridge:

#1 Home Security Company in Canada
Monitoring Centres across Canada
24/7 Bilingual Service

Offering home alarm systems in your community
Our ADT Cambridge branch is ready to serve your every security need. You can give us a call at the times mentioned below to learn more about our home alarm and security systems, tailored just for you. Pass by for quotes, insurance certificates*, yard signs, and so much more. We offer Cambridge SMART Security services that help ensure the safety of your family and your Cambridge home. With our interactive services, safety never felt so easy!

The ADT Cambridge team is committed to your safety, and helping take care of the people and things you value most in your life. We offer professional home security installation and a variety of security and smart home products made just for you.

Check us out here:
https://www.instagram.com/adtcanada/
https://www.facebook.com/ADTCanadaInc
https://twitter.com/adtcanada
https://www.youtube.com/channel/UCIbwf1ZGtQA0BtODSLGD7mQ/videos?reload=9
https://www.linkedin.com/company/adtcanada

CATEGORIES
Alarm Systems and Home Automation
SERVICES
Our monitoring services protect you regardless of the danger. Intrusion monitoring A home intrusion not only means the theft of your belongings. Even if they are insured, nothing can replace their sentimental value. An intrusion also leaves a sense of violation. Our state-of-the-art monitoring centres keep an eye on your home 24/7 and are ready to respond when an alarm occurs. Nowadays, being at home is no longer a deterrent to theft. That’s why we are there for you at all times! The intrusion monitoring service is included in all our packages. Fire monitoring Help protect your family and home from fire and smoke! Even if you have smoke detectors, who will call the fire department when you are out? And since smoke is toxic, what will happen if you are there but sound asleep? Choose our fire monitoring service! Our monitoring centres can call the appropriate emergency services when you are away from home or are unable to answer. The fire monitoring service is included in all our packages. Emergency services Request assistance from emergency services directly using your keypad or optional wireless emergency button! Better yet, this service is FREE with the intrusion monitoring! Flooding monitoring Be notified of flood risks to help reduce or prevent damage caused by water! An appliance that stops working, a pipe that is frozen or punctured, or a damaged sump pump: you’re protected! Carbon monoxide monitoring Protect yourself and your loved ones against carbon monoxide. Odourless and colourless, this gas is impossible to detect. Our detectors help protect you by alerting you to the presence of this dangerous gas and immediately notifying our monitoring centres. Monitoring of extreme temperature fluctuations Being informed of abnormal temperature fluctuations can help prevent pipe damage caused by frost. This will help you prevent frozen pipes from bursting, which can often happen if your home’s central heating system breaks down.
SPECIALITIES
​An outstanding network of monitoring stations We own and operate a nationwide network of three monitoring stations which are interconnected for complete redundancy. In the event of a major power outage or a natural catastrophe, all alarm signals are automatically forwarded to another station to ensure uninterrupted service. ADT monitoring centres map Five Diamond Certification: Our monitoring stations have earned the Five Diamond Certification from The Monitoring Association (TMA, formerly known as the Central Station Alarm Association), one of the most important governing bodies in the alarm industry. This means our central station operators, who are the first line of defense in emergency response, undergo regular professional training and maintain high performance levels in alarm response handling. Underwriter Laboratories Certification (ULC): We have monitoring stations which are ULC certified and comply to strict national standards regarding security system installation and alarm response handling.
WEBSITE
https://www.adt.ca/en/local/home-security-cambridge
YEAR ESTABLISHED
1874
MEMBERSHIPS
We provide HomeOwners Insurance Certificate** See website for more details.
WARRANTY TERMS
Theft Protection Guarantee** See website for more details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.