I met a rep at a home show when I signed up for some information from the company. Within the week, a rep called me, came out to my house to show me the alarm system, how it works, what different add-ons (such as key fobs) were available, and pricing structures. Withing a few weeks, the service tech was installing the system in my house. He wore booties inside my house, was very courteous, and was very fast. I was told it would be a half day job because of all the wires he had to run. But he was actually finished within a fwe hours, and I am very happy with the system. We have accidentally set off the alarm a few times, and their response time in calling us is within 30 seconds.