Water Depot Inc.

Water Filtration & Purification
Corporate Head Office - 92 Commerce Park Drive, Unit 2 Barrie ON L4N 8W8
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Water Depot Inc.

Average customer rating:
9.4 10 (87 reviews)

Sort by

Brian A.
Brian A.
1 review Bobcaygeon, ON
10/10

Water Softener and RO System.

Water Depot did a great job. Very meticulous installation, making sure everything was run neat and clean.

The system has worked without issue for 6 months.

I even received a follow up courtesy call directly from the owner Dan to make sure I was 100% happy with everything.

Highly recommended.

Was this review helpful?
Company Response

Thank you Brian. Enjoy your system and don't hesitate to call anytime!

The Water Depot Inc.
https://www.waterdepot.com/

dougandnadine
dougandnadine
1 review Omemee, ON
10/10

Water Softener

We had a wonderful experience using Water Depot Durham from beginning to end. Their staff are true experts, very knowledgeable, exceptional customer service, no pressure sales, no additional cost added on to our initial quote. Our water softener was installed quickly and efficiently with no issues or concerns and we have been enjoying the benefits of soft water since. We have been very impressed with Water Depot Durham and would highly recommend them to anyone for their water needs!

Was this review helpful?
Company Response

Thank you guys! Enjoy your soft water. Call us anytime if you have any questions at all.
Dan
The Water Depot Inc.
https://www.waterdepot.com/

dwheming
dwheming
1 review Orono, ON
10/10

Water treatment system

We had a problem with hard water. Clogged shower heads, stained porcelain , etc. Water Depot tested our water and recommended a system to remedy this. They installed it and the results are amazing. We use much less laundry soap, shampoo lathers up and we don't have a problem with dry skin anymore. They also installed an RO unit for our drinking water. Outstanding. Our water is amazing now.

Was this review helpful?
Company Response

Thank you guys! If you need help with anything at all, you know our number.
Dan
The Water Depot Inc.
https://www.waterdepot.com/

Private User
Private User
Private User reviews Hamilton, ON
1/10

Sadly unimpressed

Sadly, I had a very bad customer service experience here at water depot. I was shopping with my elderly mother and the employee was rushing us the entire time and did not know the product information well enough to help us as we had many questions she didn't bother to respond to. Acted as though she didn't even want our business. I'm sure their products are great but I was saddened by this last experience I'll have here.

Was this review helpful?
MR
MR
3 reviews Aurora, ON
10/10

Water softener & RO installation

After researching various technologies available for water treatment (specifically the removal of minerals) I further researched company websites and Homestars. I chose two from Homestars, one with high ratings, though pricy, and Water Depot whose shop was quite near my home.

To make a long story short, I was more impressed with the in-home quote performed by Home Depot - Andy took the time to explain the local water issues and was at pains not to oversell anything, and also warned of a few things people in the industry will try to sell you, either by a lack of knowledge of the local water or just trying to make an extra buck. He struck me as a friendly neighbour. I even sauntered into the shop one day and asked to take home some treated water to compare against our own, and they were happy to help.

Contrast that with the other company who doubtless does great work but whose attitude (as I took from the in-home quote) was "yeah we're great, we're on HGTV ya know, and anyway I highly recommend the top end system here and as for how it works etc it's all online." Further, when I did research more RO solutions by the manufacturer they use, the lady on the phone had no idea what I was talking about, though did eventually get me a quote.

So to sum up, Water Depot sold me a system based on a strong gut feel and the fact they were at every stage happy to help answer questions and concerns, versus a hurried and vaguely arrogant feel from the other company.

The system works perfectly so far (3 weeks). Couldn't be happier.

Was this review helpful?
Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Jay from Whitchurch-stouffville
Jay from Whitchurch-stouffville
2 reviews Stouffville, ON
10/10

Filter replacement

Glen from Water depot is a very humble and honest guy. Every year he calls his clients himself and reminds them when it’s time for a filter replacement. This time, the water had spilled and shut the system down. Glen not only assisted me, he even provided the replacement parts at no cost. Great customer service even after the warranty ran out. I will definitely recommend Glen and his team to others.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

TAMMY from Stoney Creek
TAMMY from Stoney Creek
8 reviews Stoney Creek, ON

First Review

10/10

water treatment

We had a horrible experience with another water treatment company in town so we were very leary about using another local company. After calling around Ontario this company owner's kept coming up as being the best..... and they are. They took their time, did their due diligence and installed a wonderful treatment system that is working amazing. I only wished I had call them first.

Was this review helpful?
Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

5 reviews Aurora, ON

First Review

9/10

Water Softner and water purifier

Upon some research we decided on water depot for are water filtration and softner. We decided on them because they were local and we have purchased water there before and we thought after meeting with other companies they were priced right and there service was what wee were looking for.

Was this review helpful?
Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

WiseMan in Stouffville
WiseMan in Stouffville
3 reviews Markham, ON
8/10

fixed water softener and reverse osmosis system

I had a problem with my water softener and reverse osmosis system when it was installed in my new home. I called Water Depot on main street and they sent George to fix everything. George was great - very helpful - answered all my question and added carbon to my water softener because I was complaining about the clorine smell from the taps. That fixed the problem. Excellent job!

1 of 1 people found this review helpful.
Was this review helpful?
Betty in Bronte Creek
Betty in Bronte Creek
17 reviews OAKVILLE, ON
9/10

Filtered, Bottled Water

I just started to shop at the Water Depot, and am glad I finally made the switch. My family drinks a ton of water (tap and bottles), so we go through about 3-4 bottles a month. I purchased a package- the more you purchase up front, the more you save. It is easy to go into the store and fill up- the owner is super friendly and helpful; if I am on my own he will help me carry the bottles to my car as I can only carry one at a time.

Was this review helpful?
Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Water Depot Inc.

Visit your local Water Depot store. We specialize in water treatment equipment. Everything a home owner could need from Water Softeners, Reverse Osmosis Systems, Iron Filtration, Ultra-Violet Systems, Replacement Filters, Housings and more. With over 36 locations throughout Ontario, we offer a wide range of products to improve water quality, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Water Filtration & Purification pros in Minden?