Water Depot Inc.

Water Filtration & Purification
Barrie ON L4N 8W8
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Reviews by rating (past 12 months)

Reviews for Water Depot Inc.

Average customer rating:
9.3 10 (91 reviews)

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streb
streb
1 review Nobleton, ON
10/10

They installed the RO water filter in our house

The work was done quickly and on time. The installer was efficient and informative. He explained the operation and maintenance and answered all my questions. I would recommend them without hesitation

Approximate cost of services:
$800.00
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Company Response

I'm glad you feel that way Jim. We work hard to ensure you have the right products for your needs and it's important you know how it works. We'll see you soon in the store!
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

minni_02
minni_02
1 review Caledon, ON
9/10

Reverse osmosis x2, water softener, iron blaster

Great customer service from store manager Evan and tech guy Stan. Always there to deal with concerns and questions quickly!

Approximate cost of services:
$10,000.00
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Company Response

Thanks so much! I'm pleased you feel that way. We take our customer queries very seriously. Let us know if you have any further questions or how we can help in any way.

The Water Depot Inc.
https://www.waterdepot.com/

dsammut
dsammut
1 review Caledon, ON
10/10

Office addition

We had a water softener installed.It was installed by Water Depot Bolton and has been working perfectly.

Approximate cost of services:
$800.00
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Company Response

Excellent to hear your water issues were solved. You have the industry leading Water Depot Ironblaster technology installed which is the best solution for problem water. Let us know if you have any further questions.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Sarah C.
Sarah C.
1 review Orono, ON
10/10

Water Softener System

Water Depot has been great. They have addressed our water quality concerns when no one else could. They have been thorough in evaluating our water and the water treatments and recommendations have been effective.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Sara. Will be in touch shortly with a permanent solution.

The Water Depot Inc.
https://www.waterdepot.com/

Brian A.
Brian A.
1 review Bobcaygeon, ON
10/10

Water Softener and RO System.

Water Depot did a great job. Very meticulous installation, making sure everything was run neat and clean.

The system has worked without issue for 6 months.

I even received a follow up courtesy call directly from the owner Dan to make sure I was 100% happy with everything.

Highly recommended.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Brian. Enjoy your system and don't hesitate to call anytime!

The Water Depot Inc.
https://www.waterdepot.com/

dougandnadine
dougandnadine
1 review Omemee, ON
10/10

Water Softener

We had a wonderful experience using Water Depot Durham from beginning to end. Their staff are true experts, very knowledgeable, exceptional customer service, no pressure sales, no additional cost added on to our initial quote. Our water softener was installed quickly and efficiently with no issues or concerns and we have been enjoying the benefits of soft water since. We have been very impressed with Water Depot Durham and would highly recommend them to anyone for their water needs!

Approximate cost of services:
$1,300.00
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Company Response

Thank you guys! Enjoy your soft water. Call us anytime if you have any questions at all.
Dan
The Water Depot Inc.
https://www.waterdepot.com/

dwheming
dwheming
1 review Orono, ON
10/10

Water treatment system

We had a problem with hard water. Clogged shower heads, stained porcelain , etc. Water Depot tested our water and recommended a system to remedy this. They installed it and the results are amazing. We use much less laundry soap, shampoo lathers up and we don't have a problem with dry skin anymore. They also installed an RO unit for our drinking water. Outstanding. Our water is amazing now.

Approximate cost of services:
$2,000.00
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Company Response

Thank you guys! If you need help with anything at all, you know our number.
Dan
The Water Depot Inc.
https://www.waterdepot.com/

Private User
Private User
Private User reviews Hamilton, ON
1/10

Sadly unimpressed

Sadly, I had a very bad customer service experience here at water depot. I was shopping with my elderly mother and the employee was rushing us the entire time and did not know the product information well enough to help us as we had many questions she didn't bother to respond to. Acted as though she didn't even want our business. I'm sure their products are great but I was saddened by this last experience I'll have here.

Approximate cost of services:
$150.00
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MR
MR
3 reviews Aurora, ON
10/10

Water softener & RO installation

After researching various technologies available for water treatment (specifically the removal of minerals) I further researched company websites and Homestars. I chose two from Homestars, one with high ratings, though pricy, and Water Depot whose shop was quite near my home.

To make a long story short, I was more impressed with the in-home quote performed by Home Depot - Andy took the time to explain the local water issues and was at pains not to oversell anything, and also warned of a few things people in the industry will try to sell you, either by a lack of knowledge of the local water or just trying to make an extra buck. He struck me as a friendly neighbour. I even sauntered into the shop one day and asked to take home some treated water to compare against our own, and they were happy to help.

Contrast that with the other company who doubtless does great work but whose attitude (as I took from the in-home quote) was "yeah we're great, we're on HGTV ya know, and anyway I highly recommend the top end system here and as for how it works etc it's all online." Further, when I did research more RO solutions by the manufacturer they use, the lady on the phone had no idea what I was talking about, though did eventually get me a quote.

So to sum up, Water Depot sold me a system based on a strong gut feel and the fact they were at every stage happy to help answer questions and concerns, versus a hurried and vaguely arrogant feel from the other company.

The system works perfectly so far (3 weeks). Couldn't be happier.

Approximate cost of services:
$2,700.00
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Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Jay from Whitchurch-stouffville
Jay from Whitchurch-stouffville
2 reviews Stouffville, ON
10/10

Filter replacement

Glen from Water depot is a very humble and honest guy. Every year he calls his clients himself and reminds them when it’s time for a filter replacement. This time, the water had spilled and shut the system down. Glen not only assisted me, he even provided the replacement parts at no cost. Great customer service even after the warranty ran out. I will definitely recommend Glen and his team to others.

Approximate cost of services:
$90.00
1 of 1 people found this review helpful.
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Company Response

Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Water Depot Inc.

Visit your local Water Depot store. We specialize in water treatment equipment. Everything a home owner could need from Water Softeners, Reverse Osmosis Systems, Iron Filtration, Ultra-Violet Systems, Replacement Filters, Housings and more. With over 36 locations throughout Ontario, we offer a wide range of products to improve water quality, ...
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