Water Depot Inc.

Water Filtration & Purification
Corporate Head Office - 92 Commerce Park Drive, Unit 2 Barrie ON L4N 8W8
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90%

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Reviews by rating (past 12 months)

Reviews for Water Depot Inc.

Average customer rating:
9.4 10 (87 reviews)

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Chris
Chris
0 reviews Barrie, ON
1/10

Sales Person says one thing, installer does another!

Had a Water Depot water softener installed. I was concerned about it being installed in front of house water shut-off. Sales person assured me installer would put it under stairwell where there was lots of room away from house water shut-off. After install the resin tank was installed in front of the water shut-off and water meter. After trying immediately after the install and over the years to have this install rectified, Water Depot has refused to come back and fix the problem and want to charge me for the plumbing required to fix the original problem they created. Also, there is no record of any of my phone calls or phone calls haven't been returned. Now my water shut-off needs to be replaced because its leaking and the City can't get at it due to the Water Softener. STAY AWAY from Water Depot!

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Private User
Private User
Private User reviews Huntsville, ON
10/10

Iron eater and water softener

Excellent service- clear contract, fast, professional and friendly. Easy to reach, owner cares about quality and service. Service was on time and the water quality has improved tremendously. Thank you!

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Tony in Toronto
Tony in Toronto
1 review Barrie, ON
0/10

Iron Blaster for new well water at cottage

On June 12, 2012 I had the Bracebridge Water Depot franchisee install their Air-Birm Iron Blaster to treat the water from my newly drilled well. The equipment came from head office which was then located in Burlington. 3-4years later I asked the same W-D to inspect and service if required. It was all good and I paid $100 for the inspection.
Early 2017, again I called W-D which was now under new management. He came to inspect and advised that new media material was required; changing the complete tank would be easier way to go.
During the process he noted that there was no water at all in the tank and asked if I had drained it. In conversation with Peter at head office, he tells me that there was no media either in the original tank! Peter also told me to chase up the franchisee that installed it! By this time the old tank was in their possession.
Needless to say, I licked my wounds and switched to their competitor, who happens to be on the same street in Barrie

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Rav Orangeville
Rav Orangeville
1 review Orangeville, ON
10/10

Honest reasonable service

I hired them for a water softener service and their services were excellent.
On-time, Honest and Clean good job.

I would really recommend this company to family and friends.

Good job guys.

Thanks

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ravi
ravi
1 review Caledon, ON
10/10

Installation of Water softener

Evan was the person who responded and came for assessment. Was very professional and humble. I chose one of the offered options and the installation was done quickly and very efficiently. The system now works very well and the water quality has remarkably improved.
Very satisfied.

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Company Response

Thank you very much Ravi for the review. When we looked at your water it was clear what would be a good fit for you. The Refineosoft water softener is an excellent choice for softening and reducing chlorine. I'm glad to hear you are pleased with your water.
The Water Depot Inc.
https://www.waterdepot.com/

Veronica
Veronica
1 review Caledon, ON
10/10

Reverse osmosis system installation

They men were very nice, professional and completed the work very quickly.

The entire staff is friendly and knowledgeable.

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Company Response

Hi Veronica,
Thanks so much for the wonderful review. We do our best to make sure you have the right solution for your water and family. I'm glad to hear you are enjoying your water. Please be sure to let us know if you require our services again.
The Water Depot Inc.
https://www.waterdepot.com/

Béla Peter Pfundt in London
Béla Peter Pfundt in London
1 review Aurora, ON
10/10

Mr. Water. Better Call Andy!

Andy, at Water Depot in Aurora, is the most helpful and informative person in the water pruification business. His service is irrefutably Fab!
I wish I met him when I worked on CBC's Marketplace, when water purification systems for consumers became a growing and major concern.
Down the road, we will be implementing his helpful recommendations.
I highly suggest if/when you have a query or concerns about what to do with your water... Better Call Andy!

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Company Response

Thank you London gang.
We appreciate the kind review and happy to help great clients like yourself.
Water Depot Inc Aurora
https://www.waterdepot.com/

Dee H.
Dee H.
1 review Caledon, ON
10/10

Reverse Osmosis water system

We had a water softener and filtration system put in. It was quick easy and works great.

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Company Response

Hi Dee,
Thanks for the wonderful rating. This says to me that you trusted us and we lived up to your expectations. We installed our Refineosoft Water Softener and high efficiency Hercules drinking system. I knew you would be happy with that equipment. It doesn't get any better or efficient than those. Please be sure to contact us if you have any questions.
The Water Depot Inc.
https://www.waterdepot.com/

klk5440
klk5440
1 review Orangeville, ON
10/10

Water Softener and Reverse Osmosis

It was a good experience from sales to install. I am happy with the purchase. I would recommend them.

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Company Response

Hi Kathryne,
Thanks for the kind words, glad everything went well with your purchase, Hope your enjoying the softener and reverse osmosis system!! We look forward to serving you in the future,
Thanks, the Water Depot Inc team!
https://www.waterdepot.com/

grayds
grayds
1 review Caledon, ON
10/10

Reverse osmosis install

The serviceman was in time very friendly. He finished the job in a reasonable time and answered all my questions to my satisfaction

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Company Response

Hi Don,
Thank you for the kind words. Our installer really appreciates positive feedback from our customers.
We hope your enjoying your system and look forward to serving you in the future.
Thanks,
The Water Depot Inc.
https://www.waterdepot.com/

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Water Depot Inc.

Visit your local Water Depot store. We specialize in water treatment equipment. Everything a home owner could need from Water Softeners, Reverse Osmosis Systems, Iron Filtration, Ultra-Violet Systems, Replacement Filters, Housings and more. With over 36 locations throughout Ontario, we offer a wide range of products to improve water quality, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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