They were responsive and provided a quote that was within market price. However we are very disappointed in how they managed this project. We told them from the very beginning that we had asbestos in the bathroom. We got a contract months ahead of the project due to start. There was no mention of the need for asbestos remediation in the plans. 1 1/2 months before the work that due to start, only then do they inform us that a professional remediation would be needed and that it would be at an additional cost to the quote.
We do not have any confidence in this company on how they will manage our project going forward. So now we have to find another contractor last minute, one who knows how to deal with asbestos and plan for it ahead of time.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Michelle,
Thank you for acknowledging we were responsive to your phone calls and emails. We wish we could have proceeded with your bathroom renovations. However, the asbestos report clearly states that a company that has the credentials for asbestos removal must do it. We cannot do the removal since it would be dangerous and illegal. We asked for the report from the very beginning but you did not send it to us until 1 1/2 months before the start day of your project, and only because we asked again. We would have loved to find a solution with you but once there was yelling we could not continue. We take a lot of pride in our customer service and workmanship.
We wish you all the best with your renovations.