ROOTERWORX

Rooterworx Halton and Hamilton did an amazing job at my house. I contacted Luke to make an appointment for a quote on Backwater valve installation. I also wanted to install new floor drain in my laundry. I'm very satisfied with their work, as work was done in short time, keeping clean environment. I recommend Rooterworx Halton and Hamilton for any drain repairs and installations. Well done!

I called RooterWorx in the evening regarding a possible foundation issue at our home. Oleg and Sergei came out to diagnose the problem an hour later.

Oleg inspected the basement, gave me his professional opinion, and explained to me how I could do the minor repair work myself. Absolutely fantastic service from these guys.

Free of charge consultation and honest advice. You can't ask for anything more. I would not hesitate to call RooterWorx for foundation and plumbing work.

Thanks again Oleg and Sergei!

UPDATE: The waterproofing work was done late in the fall. In the spring, the ground settled, and the membrane was dragged down and needed to be fixed. The owner of Rooterworx was contacted. He (Oleg) promised to come to fix everything but NEVER showed up.
As this is an old house, the original weeping tile was (theoretically) installed between the house and the garage. We asked Rooterworx to go around the garage. The workers still connected the new weeping tile with a 'T' to the old clay pipe that went in between the house and garage, which turned out to be a HUGE mistake. Later that year we started the excavation for the addition in front, we found out that the weeping tile that went between the house and garage was never installed all the way to the front of the house. That means that the water was collected somewhere in between under the house. We contacted Oleg again asking that the 'T' connection that was installed had to be removed as it causes the water collection under the basement floor. He refused to discuss and was very rude. During the call, he also mentioned that the 10-year warranty he gave us is waived. Now we have to hire someone else to do excavation to remove the 'T" connection that should never be there in the first place.
_______________________________________________________________
We purchased an old house that was in need of exterior waterproofing. We got a number of quotes from varies companies and Rooterworx (Oleg) gave us the best price. The team showed up on time every day and finished everything as anticipated. Oleg was very pleasant to deal with and addressed all our questions promptly and with professionalism.
The 2nd time we call Oleg to inspect and locate our sewage line before the start of major renovation. Oleg came with his equipments, completed the inspection, notified us of the issues and suggested options of what can be done. We are pleased with the work and would definitely recommend Oleg and his team for any plumbing and waterproofing needs and we look forward to continue working with Oleg during our major renovation project this year!

We had a clogged kitchen sing in our townhouse. We tried a plunger to push it down, and had no luck. When we called Luke to help us out, he was very professional and arrived at the time we agreed upon. He managed to remove the blockage inside our drain by snaking. He was very informative and helpful. We will call him again in the future, if we have any drain backups. Very satisfied! Well done!

My basement drain was blocked and Luke and his colleague came out at very short notice on a horrible snowy day and fixed the problem straightaway. They were pleasant, courteous and knowledgeable, explaining the problem and solutions to me in a way that I could understand. I have no hesitation in recommending Luke to anyone.

Thank you Rooterworx Halton and Hamilton for finding and solving the issue we had with floor drain backing up. I highly recommend you guys and looking forward to contacting you when needed.

Amazing response time and fantastic service. I own a multi-unit dwelling and the tenants were going to be inconvenienced greatly without a quick response. Oleg and his team were polite, extremely clean and fair. They diagnosed the issue, showed me where the problem was (High Res Camera) and repaired the problem. After the repair, he insisted on showing me the work completed underground and via the camera again.
Very reasonably priced. I would definitely recommend Rooterworx again!

Job was done well clean and in a quick manner the man didn't really introduce himself and he said that his battery was low so his equipment wasn't 100%, but other than that he did not talk

I was having a mystery leak in my basement. I needed someone with experience to come take a look... fast! Oleg and his guys showed up on the job within a couple hours and efficiently diagnosed the problem. He even took the time to call the contractor who had worked on the house before to find out more information. Really great speed and service!

Quality service but I feel overcharged/double-charged. I will not recommend Rooterworx to anyone. I’ll give a decent score for the service and leave the details to everyone’s discretion. Our toilet had been clogged since Friday night due to paper towels flushed down by kids. We had tried with plungers over the weekend but no luck. Asked a friend's referral and their plumber quote $100&up but wouldn't come after business hour. Rooterworx replied right after I submitted the service request on a Sunday night. Sergio was willing to come later in the evening and quoted $200 on the phone for service to unclog toilet. I'm ok about the price and appreciate the speed, but we eventually set it for next day afternoon instead because it was quite late at the time. Monday morning, Sergio asked another technician Luke to come early instead, which I appreciate too. I was debating maybe I’d go with my friend’s plumber since it was regular business hours by then. Luke offered $150 on the phone call and I thought why not, since they’ve been very responsive. The job was done in two visits. I was not there during Luke’s first visit, but on the phone, he described that he had tried to unclog the toilet but found out it's actually the toilet drain that's clogged. However, he needed to go grab another tool with camera then come back in two hours. He mentioned cost would be different and it’s $250 to snake the drain. Now, I know people who had snaked main drains to the city's sewers and were charged $200-$300. So, $250 for clearing paper towel in a second-floor toilet drain is still acceptable to me considering Rooterworx was very responsive. So, I said yes as I thought the total cost would be $250 and had no idea he meant $250 in addition to $150. When Luke came back for the second visit, I was there and watched him using camera to find the clogged spot (6ft into the drain) with the toilet bowl moved aside. I left him to do the rest and near the end he showed me with camera again but this time 15ft into the drain to prove no more blockage. The entire process was professional. Luke came in mask, gloves, shoe covers and laid a blanket to cover around the work area. After everything is done, he told me $250 is an additional charge because unclogging toilet and unclogging drain are two different services. I was not impressed and stated that I’ll pay the price but will not use Rootworx next time. Luke looked little surprised with my comment and asked for the reason. I told him what I understood from the call but I do not want to argue it because nothing was written on paper. It could’ve been me who misheard. Luke sincerely apologized for the miscommunication and explained that these rates are set by the company. He seemed genuine and I don’t want to fight over a couple hundred bucks since the job is already completed. To be honest, it’s a mixed feeling after using Rooterworx's service. I understand prices of these jobs can vary depending on the situations and he had to go get tools halfway through which ended up spending the whole morning for our job. But I am not sure if $400 is reasonable from our perspective (would’ve been $450). Also, I would assume plumbers carry most tools with them? I would’ve told them it’s a clogged drain if I had known but to me it was a clogged toilet.