Kitchen & Bath Inc

Kitchen Planning & Renovation
5783 Steeles Ave Toronto ON M9L 2V1
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Reviews for Kitchen & Bath Inc

Average customer rating:
9.1 10 (194 reviews)

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KNBN1544
KNBN1544
0 reviews Milton, ON
2/10

Two bathroom renos - resulting in one unending leak in the kitchen

We hired kitchen & bath to renovate two upper level bathrooms in our home. While the process itself was not without it's stresses and issues, the end result looks very nice. However, the shower they installed in our ensuite bathroom has leaked into our kitchen since 13 months after install. They came to "fix" it, which was just a ring of silicone around the drain (a temporary fix at best). It continued leaking and we contacted them but received no reply, I am assuming because they told us the warranty is for 12 months and this issue started a couple weeks past that. So my husband re-grouted the entire floor of the shower - and it still leaks. We have a hole in our kitchen ceiling and will have to hire another company to fix it - possibly resulting in them tearing out the entire shower to find the problem. I would've recommended this company until this issue. A contractor is nothing without a commitment to quality and craftsmanship. You can easily see the water around the drain in the floor, in the pictures, which they installed. I have deep regrets for choosing this company and would not recommend them.

Approximate cost of services:
$40,000.00
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Walter  from Etobicoke
Walter from Etobicoke
5 reviews Etobicoke, ON
3/10

Kitchen reno

We are retired seniors who decided to renovate our 1990s era kitchen and were initially very impressed with Kitchen & Bath (K & B). They were highly rated on Home Stars with many positive reviews and the designer, Narges, was personable and helpful. We now have a nice kitchen and are enjoying it. However, we only gave them a 3 out of 10 because the rating asks whether we are satisfied and would recommend the company. And we are not satisfied and would only recommend them with a warning to beware. Here is why:
The reno started on May 19, 2022, and we were told it would take about 4 weeks. It was finished with the last cabinet installed on October 12, 2022
Our project manager, Ali, felt free to ignore or respond to our texts, emails or other attempts at communication. We never knew if or when he might answer. One day he texted that a crew was coming to work between 9 a.m. and 11a.m. They came at 6 p.m. and worked until 10 p.m. Good service means you reply to messages and show up on time.
The kitchen often sat empty with no work being done. For example, the cabinets were delivered and languished in our garage for two weeks with nothing happening inside. Yet because of K & Bs payment schedule we were required to pay 90% of the total project cost by this point.
Materials ordered for the job were not checked by K & B to make sure they were correct. We had picked 3 colours to make an attractive backsplash design and only one colour was delivered. K & B blamed the tile company but we had to settle for what was available in-house.
Internal communication at K & B was poor. For example, Ali did not know that the backsplash tiles were missing and called suddenly wanting to do the tiling on Canada Day.
The companys typical response to complaints was to blame the supply chain for errors and delays. The supply chain did not prevent K & B from communicating with us; it did not prevent making a realistic work schedule with completion dates; it did not prevent checking on the correctness of ordered materials.
When the reno was mostly done and the appliances moved to their locations, they left gouges in our recently laid hardwood kitchen floor. Ali promised to send his floor guy over to do repairs. Well, we are still waiting for that to happen as our messages are ignored. It looks like we will have to pay for the repair ourselves.
We find the many 10/10 ratings for K & B a puzzle and wonder if these ratings are above board and from real clients. This company has skilled trades people working for them and the quality of materials (if and when you get them) is good. But communication, responsiveness, scheduling and organization are terrible. Hence we gave them 3/10.

Approximate cost of services:
$42,000.00
2 of 2 people found this review helpful.
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Company Response

Hi Walter

Thank you for your feed back.
We did go over and above every time you had any additional requests to the main scope of work, and completed them as much as possible.
It is unfortunate that despite our best efforts you still felt unsatisfied with the communications.
We are delighted you are happy with the final results as that is the long lasting affects.

We wish you and your family many years of happiness in your newly renovated home

Sincerely
Kitchen & Bath Team

D. in Toronto
D. in Toronto
0 reviews Toronto, ON
10/10

Complete Kitchen renovation

Excellent experience working with the team at kitchen and bath Oakville store, kitchen looks great, on time and on budget. Mike and his team of tradesmen did a fantastic job, along with Narges our designer and Amir. Thanks again David & Tina

Approximate cost of services:
$70,000.00
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Company Response

Dear D

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Kenny in Toronto
Kenny in Toronto
0 reviews Toronto, ON
10/10

Amazing Kitchen Renovation!

Thanks again for our new kitchen, especially it applies to Vlad and Ajmal for their great job on our cabinets and tiling!! It was a long and challenging journey because we were rebuilding our old house, it took almost a year, and we only wish we would find you earlier. Some members of my family are asking if I can recommend this company for their projects, I honestly say that this crew is very good at what they do.

Approximate cost of services:
$183,000.00
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Company Response

Dear Kenny

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Mina Kitchen Project
Mina Kitchen Project
0 reviews Oakville, ON
9/10

Oakville- Kitchen reno project

Thanks Kitchen & Bath for the completion of our kitchen reno project! We were very happy with the quality and working with their whole team was pleasant throughout the entire process. Special thanks to Ali and Haji for their professionalism, work ethic and caring nature. They were always polite and patient with our questions and provided good guidance on the various options. We are very happy with the finished product.
-Mina & Vijay

Approximate cost of services:
$32,000.00
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Company Response

Dear Mina

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Glenn P
Glenn P
1 review Oakville, ON
10/10

Main Floor, Kitchen, Upper Hall

Mike and the entire team at Kitchen & Bath did an amazing job on our huge main floor reno. They handled everything flawlessly including removing all the inner walls to open up the main floor and installing a support beam, full kitchen redo, powder room, flooring, etc.
I was really happy working with them and the designers were also very supportive with some great options to pick from.
I highly recommend the Kitchen & Bath team and we are already looking to them for a remodel of our upstairs laundry room

Approximate cost of services:
$1,400,000.00
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Company Response

Dear Glenn

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Eric in Toronto
Eric in Toronto
0 reviews Toronto, ON
10/10

Kitchen Reno!

They truly care about their clients and provide the highest level of service. We wanted to renovate our kitchen from the ground up and create a completely new open space, that required the demolition of the partition wall. The team of Kitchen and bath checked it first and agreed to it (yey!), all the scope of work was done without flaws. Due to a lack of experience with renovations, we had a lot of concerns that were immediately explained and resolved, so it didn't feel like we kept badgering the manager. Overall, great work was done and we highly recommend Kitchen and Bath to anyone seeking a contractor.

Approximate cost of services:
$110,000.00
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Company Response

Dear Eric

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Gianina B
Gianina B
0 reviews Oakville, ON
10/10

Bathroom Renovation

This is the second home reno project we contracted with Kitchen & Bath. The same as the first time, we are very happy with the end product. The work is high quality and weve got good advice all the way through. We thank Mike for his much appreciated guidance and support. I would recommend him for the job anytime.

Approximate cost of services:
$20,000.00
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Company Response

Dear Gianina

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the bathroom of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Gurjodh in North York
Gurjodh in North York
2 reviews Brampton, ON
10/10

Kitchen, main floor and bathroom

Ali and his all crew members are very professional. They did amazing job. Thank you so much Ali and all the team members for helping us.

Approximate cost of services:
$95,000.00
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Company Response

Dear Gurjodh

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the kitchen & bathroom of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

Paul in Toronto
Paul in Toronto
0 reviews Toronto, ON
10/10

Great job!

Kitchen & Bath is undoubtedly one of the best contractors in the area. They provided us with an accurate estimate , maintained their timeline, Narges, the designer, was amazing in co-creating our dream space. It was well planned and customized to the needs of our large family. We're so happy that we were referred to you for our project.

Approximate cost of services:
$42,000.00
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Company Response

Dear Gurjodh

Thank you for your great review & feed back.
At kitchen & Bath we take great pride in our customer satisfactions.

We are so happy, you got the renovation of your dreams.
We wish you many years of joy and happiness in your newly renovated home.
It was a great pleasure working with you.

Looking forward to your and your friends & family's future projects.

Sincerely,
Kitchen & Bath Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kitchen & Bath Inc

Kitchen and Bath is the trusted home renovations contractor throughout Toronto, Etobicoke and Mississauga and surrounding areas. Like our name suggests, we are kitchen and bathroom specialists but also perform other types of home renovations such as custom cabinetry for entertainment units and closets.

Why choose us?
If you are a homeowner in the Toronto or Mississauga area and are considering a home renovation for your bathroom or kitchen, then Kitchen and Bath is your best choice. We provide a full range of services to take you through the remodelling process from design to completed project. Call us today to schedule your free, in-home consultation.

3 Locations to Serve You:

OAKVILLE
2500 Hampshire Gate, Oakville, ON‎
(905)829-9111

CONCORD
Improve Canada
7250 Keele St, Concord, ON
(905)829-9111

NORTH YORK
5783 Steeles Ave W, North York, ON
(416)744-9111

CATEGORIES
Kitchen Planning & Renovation
SERVICES
Whole House Renovations, Kitchen Renovations and Remodelling, Bathroom Renovations and Remodelling, Kitchen and Bathroom Countertops, Custom Cabinetry, Sinks, Vanities, Toilets, Walk-Showers, Tile
WEBSITE
https://kitchenandbath.ca
PAYMENT METHOD
E-Transfer, Cash, Cheque, All Major Credit Cards
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5000.00
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
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