Nordik Windows And Doors

1. Order date 27 May 2021
2. Installation was advised to be December 10 2021 but it was NOT. Nobody came. It was installed 3 days later.
3. The door that was installed is not the door that I saw once in your showroom. It is smaller and the workers had to spray a lot of foam in the gaps and cover it with wide plastic panels. .. The screen door is very flimsy and probably will not last very long. A heavier person might not be able to go through the door! .... How can you justify such a shabby product for a high price of $2.245.00? I will inform our Corporation office.

After five different consultations we choose Nordik. Not only was Levi, our sales guy, patient with my design choices, he offered some exceptional knowledge and made sure that everything we picked qualified for the appropriate grants, etc.

Mark and Nesh, on install day were professional, efficient and a pleasure to deal with. The job was done is less time than I expected, and no mess was left behind. They completely exceeded my expectations.

We had no issues from start to finish and very happy with our choice.

We have a few more windows to tackle on the feature and I won’t hesitate calling them again.

Very happy with Nordik, from sales to installation. Sales were professional and knowledgeable with great recommendations for different styles and features. Installation crew was fast and friendly. They cleaned as they went keeping everything clean both inside and out.

The door was delivered and installed with chips in the paint on the outside. This does not bode well for future wear and tear.
Also, screen door almost impossible to unlock. Still waiting for service. Was installed in November.

Horrible customer service!! Promised delivery for mid to end of July only received my doors end of November. But they still couldn’t get it right and I’m still waiting for my trim. Being told it will be installled mid January. I have family coming for the holidays and my job is unfinished. No one answers your calls or responds to your emails for any update. Do yourself a favour and STAY AWAY from this company.

Job was supposed to be done and Finished August 6. And doors Supposed to be installed in September.
Everything this company has done is 1 out of 10
The measurements were wrong
The first installation crew wrecked every window
I have had about 10 people from Nordik come to my house and it’s been 911 from day one
I have a broken window taped up in my bathroom
I have a bay window that is wrong size, main window still not installed and doors not installed as of December 10
They send crews but nothing gets done because they are so bad at talking to each other

After much research and speaking with two other companies, we chose Nordik to replace our front door. The salesperson was respectful and honest about a delivery date, the measurer and installer were both very professional and came when they said they would. There was a bit of a glitch with the electronic lock but again it was handled promptly and effectively.
We love the look and feel of our new front door!

I signed up with this company because they came across as reputable. After my experience, I felt it necessary to at least share the experience for others to make their own decision.

My order consisted of 4 windows, a patio door, a side door and a front door. The installation was divided into 2 days due to covid and availability of product - TOTALLY acceptable.

Install #1 - Windows and Patio Door
The installers came on time and set up. The one installer asked if he could have access to plug outside, so I opened the garage and showed him the location and went inside to work. A few hours passed and I came up to check out the work being done and to my surprise, their mitre saw was setup in my garage. Saw dust was everywhere, in my kids winter clothes, all over my bikes, EVERYWHERE!!
Their response - here's a $200 bill credit to get it all cleaned up. 1.5 months later, I am still cleaning it up.

In addition, they were doing the install of the windows INSIDE the house with no masks. So the $200 bill credit was also the cost or 'pay off' of possibly infecting my kids of Covid.

Install #2 - side and front door
Installers showed up on time and less than courteous.
Issue#1 - wrong side door brought to the house, the inside was to be white but the whole door was painted with the exterior color.
Resolution - they will be replacing the door with the correct color but I have to wait several months again. They also offered me $100 off to paint it myself.
Issue#2 they didn't bring the exterior brick mold in the right color. They offered to just use what they brought and again, for me to paint it myself.
Resolution: the installers said they would come back next day, it's now 20 days later. As well, there are live (albeit low voltage) wires hanging out in plain site. Completely dangerous hazard.
Issue#3 - the side door doesn't seem to be properly sealed as cold air is leaking through causing an increase in my heating bill.

On top of all this, I have their finance department continuously calling me for payment. The sales guy said, "Pay us all but $1000 and 'trust' me that we will get this done" - to which I laughed in his face.

I have spoken with their head office contact center and Sales guy SEVERAL times and they continue to brush me under the rug. They have had the materials in their warehouse but are reluctant to come and finish the job. Instead they offered me a timeslot 3 weeks into the future and demanded I take the appointment otherwise it would be pushed into the future despite their installer AND sales guy assuring me it would be done sooner.

My job wasn't complex, but the lack of attention to detail, lack of professionalism and resting on their 25 year warranty (which I do not trust at all) is why I suggest searching elsewhere!

STAY AWAY FROM NORDIK!!
Six windows and front door ordered in April 2021. Windows installed (3 in basement) July 2021, 4th window in basement installed September 2021. All four were ordered and should have been installed at the same time but the 4th window wasnt ready on time due to whatever excuse Nordik dreamed up. When Nordik did install the 4th window in the basement one of the screens was torn but nobody bothered to tell me until Nordik phoned me to advise someone was coming to install a new screen! The4 window job was finally completed in September 2021--6 months later.
Next came the door installation..more incompetence from Nordik. The
frame was covered in vinyl the same colour as the door--I wanted my door frame the same colour as the rest of the frame had been NOT the colour of the door but when I asked CHRIS (salesman) his reply was (that is the way Nordik does it...in other words it is not what the customer wants but the cheap way. After the door was installed I noticed a draft at the entire base of the door so once again I called Nordik. the sent
someone out to service the problem--he put a bead of caulk at the base of the frame which did NOT work--draft still there. Today they sent install manager who claims weatherstripping has to be moved down to cover space where air is getting in and claims NO DAMAGE will result from such a repair. I believe paint (exterior and interior) will be damaged but install manager claims door will be replaced if paint is damaged!! I do not
believe this for one minute as Nordik could care less about customer satisfaction. They are sending another person from service to look at the door draft but I have zero confidence that this will be fixed.
I changed 6 windows and a door with Nordik due to drafts and now the new door is drafty (the previous door was NOT drafty) .
Once Nordik gets the money they could care less about customers. Their guarantee isnt worth the paper it is written on. They bought out at least two decent companies in hopes of getting a monopoly in this business, no doubt.
I regret giving them my business and will not recommend them to anyone.

If you deal with this company, you do so at your peril. It has taken more than 2 years to finally get this door installed properly. Should you decide to deal with them, ask for Tommy. He appears to be very knowledgeable.