Nordik Windows And Doors

Waiting 7 months for a piece of plastic trim that holds the window in place. Getting nowhere with this company. Window condensating & wind blowing inside.

We had a new door installed with Nordik. Love the door! Needed a minor service call. Haig came out. Very courteous and efficient. The service call was done on time and I was very pleased. Customer service and sales people were great to deal with. Highly recommend.

We replaced all the original windows in our home with new Nordik windows in 2009. Over the last couple of years, we started noticing that a few of the windows were getting foggy. I contacted the Nordik office and they promptly got back to me. They sent their technician to look at our windows. The technician confirmed that it was a broken seal that is causing the fogging issue. He took the window measurements and told us he will order the replacement windows.
Later, I received a call from Nordik's customer service and they confirmed that our windows would be replaced under warranty at NO cost to me. I respect and appreciate this company because it stands by its products and they are happy to replace the windows that are turning foggy or opaque due to the seal failure.

The best experience in the whole process was with their service technician EDGAR. He is amazing! He is very knowledgeable, professional, sincere, hardworking, patient and a great example of what 'beyond expectations' customer service looks like! I have requested to have Edgar come back to complete the pending work on the other windows.

Kind and helpful sales staff with no pressure quotes. Prompt and efficient installer. Were so pleased with the end result

We contacted Nordik for an estimate on replacing our three basement windows. We used the online appointment scheduler and received a call right away to confirm the appointment to provide a free estimate. Chris came out and reviewed our existing windows, asked us all the necessary questions to confirm the details and price for the new windows. He was very professional and provided us with different pricing options. He set our expectations of when the installation would be done. The installation was done on schedule and we appreciated the emails and calls from the installation coordinators updating us on the date. The installation team were very professional telling us what they were doing and made sure that our floor and rug were covered so that there was no mess or damage done. The installation didn't take long and the windows look great! We are very happy with the product and the service, thank you to the entire team at Nordik!

We purchased four windows, and only three was delivered, and they did not have the measures inside of them still waiting on the measures and the fourth window to be delivered and installation was not done properly. Looks like something I did myself.

Vlad came by to repair our screen. He was able to make a some adjustments to make it square. He was friendly, worked quickly and the screen looks great now. He did a fantastic job.

We were Very satisfied with the yellow-truck installation crew who worked carefully & rapidly, and removed old windows and all work-related materials. A couple of odd piece shortage such as one window-opening handle and a few pieces of siding, were reported by the installation team leader to the customer, and were followed-up and installed as promised, without customer involvement. The new windows provide clearly reduced outside-sound, and because of the early January 2023 mild weather it is too early to assess or comment on home-Insulation-impact. Assistance by Nordik Windows and Doors with the process of application for Government Grant was much appreciated, for both the documented guidance and facilitation of approved-inspection-benchmarking before installation.
Thank you,
Happy customer

In 2020 I placed an order with Nordik to replace all of my windows and my front door. There were major delays with the process - but this was related to COVID, so totally understandable. The window installation was seamless and quick and they look beautiful.
The door installation however has been a joke from day one.
The team that came to install the door - INSTALLED THE HARDWARE BACKWARDS and only when I asked about it, did they fix it but tried to patch up with tar/glue. After I called Nordik to report this, they came to inspect and had to replace the entire door and schedule another install.
After this visit - they have had to return on more than one occasion to fix my trim and re-calk the outside as it was really messy. This took months to fix....and it took me to call several times to get the job done. Due to all of the above, I held off on paying the last portion of the bill.
Winter is now here - and there is a crazy draft coming from under the door frame, there is black tar/glue on my hardwood floors - I have recorded this and sent to the team at Nordik - only to be sent an e-mail that they are waiting for me to pay the final 2% that I owe them? And now they have threatened me with sending the remaining balance to a collections agency!!!!! I paid over $12K to them already and this is not sitting right with me, hence me having to come to Social Media to get some attention around this matter.

Amazing process from sale to installation! Very professional experience and we love our windows! They were patient and worked with us to find us exactly what we wanted. Clean installation, they were very respectful of our home.