Nordik Windows And Doors

We replaced all of the windows and front door of our home several years ago prior to Nordik's purchase of the company. There have been problems from the start. While we have able to have the concerns with our windows addressed (not without some difficulties), the problems with the front door are still ongoing. The finish on the inside of the door is chipped and flaking off. Repeated attempts to have the problem corrected have been ignored, we have been promised return calls from the service department (which never happens) when we push/follow up we are constantly told "someone will get back to us" (and nobody does). We have had to fight tooth & nail to get anyone to respond at just about every turn. We have managed to convince the company to send someone out to look at the door issue on 3 occasions. Each time, the tech brings touch up stain (all 3 attempts at this have failed) confirms the stain will not work and someone will be in touch with the next steps. We have to follow up every time. The latest response was that Nordik is waiting to hear back from the manufacturer with an inspection date and that we (as the homeowner) were welcome to reach out the manufacturer directly ourselves (no contact info was shared). This is beyond frustrating. We have been patient and given plenty of time for this to be corrected (the current email string began in May 2020 and remains unresolved).