Nordik Windows And Doors

Have a deck that was directly outside new basement windows to be installed. I asked salesperson and person that came to measure if deck would present a problem with install and both said no. Came to the install date and installers informed me that deck boards would have to be removed outside window and left without installing. New install date scheduled and two different installers arrive and won’t install even though I removed deck boards as requested. Third install date was successful after Manager came by first to look at installation issue. Whole process from ordering to install took 7 months, way too long!