Horizon Reno Group Ltd.

Formerly Horizon Reno Ltd.
Basement Renovation
New Tecumseth ON
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Basement Renovation
Horizon Reno Group Ltd.
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Reviews for Horizon Reno Group Ltd.

Average customer rating:
9.8 10 (73 reviews)

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Jeffry
Jeffry
1 review Toronto, ON
10/10

Top Quality Condo Renovation!

Horizon Reno group, Bruno and his crew were amazing to deal with. I felt confident I was able to bring up any questions or concerns I had and they were answered and exceeded my expectations every time.

They worked in my condo, added a new room with a closet. Removed a wall from my living room to kitchen, and did all my floors. They understood all the condo regulations and provided all the documentation a condo may ask for before I even asked.

Its really hard to find a god Reno group that will work in a condo, look no further!

Approximate cost of services:
$20,000.00
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Company Response

Amazing words Jeffry!
Thank you for sharing in our page your experience!
Team work always win!!!

Horizon Reno Group Ltd.

(416) 523-6778
www.horizonrenogroup.ca
contact@horizonrenogroup.ca

Anna
Anna
1 review Toronto, ON
10/10

Condo bathrooms and miscellaneous improvements

I hired Horizon Reno Group to renovate the bathrooms in my loft and do miscellaneous small fixes such as painting, regrouting my backsplash, replacing a closet door and hanging a light over my kitchen peninsula. Bruno and his team were very professional, responsive and easy to work with. The renovation turned out great and I would definitely recommend Horizon Reno Group for a project of this type.

Approximate cost of services:
$35,000.00
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Company Response

Thank you so much for the opportunity, Anna.
Was a pleasure working with you!
Thank you for sharing your experience! Enjoy your beautiful home!

Horizon Reno Group Ltd.

(416) 523-6778
www.horizonrenogroup.ca
contact@horizonrenogroup.ca

champion9x in Toronto
champion9x in Toronto
1 review Toronto, ON
10/10

1000 sq ft Condo Kitchen, 2 bathrooms and all flooring and painting

Thank you very much to Bruno, Tobi and their team. It has been an absolute pleasure dealing with Horizon and the quality of work is awesome. I tried to get a reliable firm to renovate my condo for a few years and no luck. You can't go wrong with Horizon, they made the process very straight forward and above board. I've already recommended Horizon to all of my friends.

Approximate cost of services:
$65,000.00
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Company Response

Oh thank you so much, Chris! You and Cindy are awesome to work with! Thank you for the opportunity! We're here if you ever need us.

Horizon Reno Group Ltd.

(416) 523-6778
www.horizonrenogroup.ca
contact@horizonrenogroup.ca

LAdlam in Mississauga
LAdlam in Mississauga
2 reviews Mississauga, ON
10/10

The Best Christmas Gift

We were looking to upgrade our master bathroom from the basic version provided by our builder. We shared our vision with Bruno when he came for a site visit. He was punctual, polite and professional on the initial visit while also taking the time to educate us on the specs of the job. He described each phase in the project and provided a detailed estimate by end of day. After reviewing the estimate we agreed to move forward with only one request..."Could this job be completed by Christmas?" Demolition started Monday December 12th and much like and HGTV renovation show everything was executed with precision right to completion on Friday December 23rd. Everything was handled with care, they ensured that multiple surfaces were protected to avoid damage. The entire team did a phenomenal job. Bruno gave his word and he honoured it. Too often we hear horror stories about unreliable companies but "Horizon Reno Group" is a dream come true. Our renovation came in on time, on budget and remained within scope. Bruno gave us the best Christmas gift of 2022 that we will enjoy for many years to come. If we could give him 20 Stars we certainly would have.

Approximate cost of services:
$15,000.00
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Company Response

Oh, Thank you so much for sharing your experience, Leslie. You and your family deserve nothing but the best! Thank you for trusting in us. Thank you for always being so kind and respectful with me and my team.
Enjoy your beautiful bathroom!

jennyp from Scarborough
jennyp from Scarborough
3 reviews Toronto, ON
0/10

Kitchen reno nightmare

I first met with Bruno back in Nov/Dec 2021 when he came to see my kitchen condo to provide me a quote. I had told him I would be using Ikea for the cabinets but needed the scope of work to be done ( removing a wall, electrical, plumbing..etc). He inspected everything and assured me he has completed renovations in many condos and has also installed many Ikea kitchens so he would be able to install my cabinets instead of using Ikea installers. My first thoughts of Bruno was that he was friendly, professional and seemed like a trustworthy person. He had great 5 star reviews and was a bit more reasonably priced compared to some other quotes I got, so I decided to go ahead with Bruno for my condo kitchen reno. Well what a nightmare.......
To start with, my reno started July 4th and I just recently finished... Almost 5 months later I have a COMPLETED kitchen!

Here's a long list of issues I had with Bruno:

He had electricians that didn't want to do the job stating there was 'too much' concrete - it's a condo building! .. he finally had an electrician do the job a week later which delayed the renovation.
Only once Bruno started my job did he tell me I had to upgrade my electrical panel, which was not part of the initial quote. He had been at my condo intially and saw my panel, you would think he would have advised me of this initially and the new panel would have been factored in the cost.

Throughout the whole process of installing my cabinets, I was told there were missing cabinets/items and I took time off work going back and forth to Ikea to get the missing items only to have confirmed with his crew after that the items were actually there all along they just didn't know how to install them and thought they were the wrong items. I took unnecessary time off work and wasted my time and gas money.
I was also told that my pantry didn't fit with my fridge and Bruno was frustrated telling me Ikea's measurements were incorrect so I down sized my pantry to make things work. Now the scope of the work provided to him had that a 3" built out wall was to be installed behind the cabinets to run the electrical and plumbing, I came to find out myself later that he actually did a 5" built out, therefore the reason my initial pantry didn't work.
And although Bruno was not involved in the measurements and design planning with Ikea, he did take measurements of my kitchen himself and also had a copy of Ikea's measurements and design so had there been any discrepancies you would think as a professional contractor he would have advised me initially so there wouldn't be any issue during the process.

He had poor communication, didn't explain to his crew that my laundry pantry needed a modification to fit my laundry machines; his crew had to redo it 3*!
Yet Bruno put blame on me for delays...

I had a sink catcher I paid extra for, yet Bruno
took it upon himself to change it because he states it didn't fit. And although I was home he didn't think it was necessary to advise me, the homeowner of this change. I only noticed this later myself.

He knew my kitchen island was navy blue and was supposed to provide the outlets/plates for my island... Yet he was going to install white ones. As a professional contractor you would think he knows he needs to match the color of the cabinets.. I had to find and purchase blue ones myself. His electrician accidentally punctured a hole in my island. To save on his labour cost he advised me to just add another outlet yet didn't pay for the cost of me having to purchase another blue outlet & plate.

My design which Bruno had, stated I had a cooktop and separate built-in oven, he failed to communicate that to the electrician who only installed 1 outlet. Although I was assured this was fine there should have been 2 outlets to support both units. My under cabinet lighting had to be runned through some of my cabinets because his crew didn't do the job correctly.

An electrical outlet was installed above my cooktop, and when the quartz backsplash was being measured, the workers had expressed concerns with that outlet being there, I spoke to Bruno who assured me this outlet was fine and they can go ahead and install the backsplash as it was. Well I was later told by 2 electricians this was not by code and when I advised Bruno of my concerns, his solution was to cover the outlet with a blank plate! I told him that was not acceptable as I've spent a lot of money. Instead of taking ownership of his mistakes, he told his crew to pack up and leave and he would not be finishing the job as my job was 'costing him too much money'. His mistake, yet didn't want to take ownership, just wanted to walk away from an incomplete job after I had already paid him for most of the job.

I also had a flood in my condo which was due to a pipe he did not solder properly. I had to pay another plumbing company to inspect where the water was coming from because Bruno had already walked out on my job and was not responding to my emails.
It was not until I submitted a complaint through the Better Business Bureau that I received a response from Bruno that he would send his crew to fix the water leak, remove the outlet above my cooktop and replace the quartz backsplash. There was water damage to my baseboards which he didn't replace, and there was still work that was not completed in my kitchen and I had to pay someone else to finish the job

I also had multiple knicks and scratches to my interior doors which were newly installed and painted.

Through all of this he not once apologized for anything.
I was nothing by respectful and kind to him and his crew and he took advantage of my niceness.
He even blocked me on WhatsApp after he walked out on my job. Claims I was not respecting his business hours yet he himself messaged me after business hours many times. Completely unnecessary and unprofessional.

Working with Bruno was a horrible experience.
After going through a bad seperation, my kitchen renovation represented a new positive beginning yet Bruno just made it a horrible negative experience and yet his response on the BBB was that I was difficult and how he never wants to deal with 'this type of client again'.

Anyone looking at this company for your next project, good luck!

Approximate cost of services:
$25,000.00
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Company Response

There's always that one client! I hope you can recover from your separation and become a happy person quickly!

Josue Peto
Josue Peto
3 reviews Toronto, ON
10/10

landscaping job

bruno is awesome boss, they hire me for a job a we keep good comunication, pay on time and very responsable, I recommended 100%

Approximate cost of services:
$2,800.00
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Company Response

Thank you so much for the review, my partner.
Together we are stronger.

Christine
Christine
0 reviews Toronto, ON
10/10

Bathroom Reno

Bruno and his crew were very pleasant to work with. Take pride in their work, prices are fare, and Bruno is always accessible for questions or concerns. Very happy with finished bathroom.

Approximate cost of services:
$21,000.00
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Company Response

Thank you for the opportunity, Christine!

Sarah Chun
Sarah Chun
1 review Toronto, ON
10/10

Entire condo renovation

Bruno, Leo and his team just completed our entire condo renovation (approx. 1000 sq.ft. unit) from top to bottom - kitchen, two full bathrooms, flooring, painting, new window sill in every room you name it, they did it! From the first engagement, Bruno and his team was so responsive, listened to our needs carefully, friendly, respectful, honest, and worked with us to create a vision of what our space could look like.

Throughout the entire process, they consistently provided amazing service to us, and they completely transformed our 20+ years old, outdated condo to a brand new, beautiful unit - exactly how we envisioned with no hidden costs. We are super thrilled with the result and we would highly recommend Horizon reno group to anyone for any type of renovation needs. They are trustworthy professionals that you can rely on!

Approximate cost of services:
$100,000.00
1 of 1 people found this review helpful.
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Company Response

Best clients!!! Thank you so much for giving us the opportunity to make your home look beautiful again!
From all our team: lots of happiness and unforgettable memories for you!
Enjoy your beautiful home.

Private User
Private User
Private User reviews Toronto, ON
10/10

Amazing Service

I'm absolutely thrilled with my new kitchen and upgraded bathrooms! He did an amazing job. Quality work, beautiful materials, and great advice. I couldn't have imagined it would look this good. Horizon Reno Group Ltd and his team were professional, communicative and just so good to work with. Highly recommend!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much!

Private User
Private User
Private User reviews New Tecumseth, ON
10/10

Really Good Service

Horizon Reno Group Ltd is an absolute professional! My bathroom projects could not have come out better!!! Highly recommend him and his staff!!!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Horizon Reno Group Ltd.

With over 20 years experience working in home renovations in Toronto, GTA, Central East and Central West areas, we are your contractor of choice to complete your project. Horizon Reno Group will surpass your expectations. We deliver outstanding workmanship that brings to life any renovation project you have in mind. From planning and execution of custom homes (beginning to end) to condos, basements, kitchens, bathrooms and flooring renovations, we have the tools, skills and experience to help you make your renovation dreams a reality.

We work with homeowners and investors, we aim at the quality, delivery time and budget of all our customers. We work in a personalized way, where each client has its due importance for our company. Here our customers will never be "one more" in our contact list. We work as a team to better serve you and execute your project with excellence.
Our staff are friendly and knowledgeable because we know what it’s like to be in your shoes.

Give us a call and we will come to you to help with all your renovation needs.

Direct: +1 416 523 6778 Bruno Pacheco

Mon to Fri:
8 am - 6 pm

CATEGORIES
Basement Renovation, General Contractors, Home Additions, and Condominium Renovations
SERVICES
Custom Homes Condo Renovation Basement Renovation Kitchen Renovation Bathroom Renovation
WEBSITE
https://www.horizonrenogroup.ca/
PAYMENT METHOD
E-Transfer, Cash, VISA, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
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