The house was not staying heated. I therefore called to have an expert being sent to look at what may cause that to happen.
Neil, the expert and one of their staff was having a very long and busy day but assured showing up between 7 PM and 9pm and so he did show up before 9pm.
He was very professional and friendly. He attended to the problem straightaway and it was fixed in no time.
He educated me on what caused the problem and how to prevent it from happening again.
Excellent service with a great positive attitude. We are covered under warranty so no cost to us.