We had our windows installed a couple of years ago and from the very first day - we have had nothing but issues. They initially gave us the wrong style windows in a couple of rooms. After much convincing we reached an agreement. Then there were windows that were high up that they forgot to take the stickers out. After much follow up, they finally came and removed the stickers. At the same time they were supposed to install plugs where the screws are installed. To date these have not been installed.
We had the windows installed in the summer, so the first winter, we started getting moisture again. The sales rep that had been extremely good at the time of making the sale, was no longer willing to assist with any service issues. Speaking to service was like talking to a brick wall. Finally I managed to speak to the owner/ manager and she advised me that it was our lifestyle that was causing the moisture and that she was going to send me booklet that will explain how we can reduce the moisture.
since then the product quality has deteriorated even more. The windows do not manage the heat / cold as they did the first year and even the noise levels are higher.
Ironically, I get a call every year from the company telephone sales department to sell me additional product and free quotes. I give them the opportunity to come and rectify the problems, and I get the standard answer that this is not my responsibility and I should speak to service.
If you would like to replace your windows often or you want an inferior quality product with no post sale service, then I would recommend you use this company. However, if you want to eliminate hassles and have a professional experience then please do not use this company .
- Company Response
Hi, sorry to hear that but you posted review for the wrong company, the company with the similar business name was operating in GTA and sometimes customers get confused. the company which did a work for you is not registered with Home Stars or BBB. if you'd like to give us a call we would be glad to provide contact info for the company you dealt with.
Best regards, Alex