Royal Seal Windows And Doors

Windows & Doors Installation & Service
Calgary AB T2H 1Z8
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Reviews for Royal Seal Windows And Doors

Average customer rating:
9.3 10 (36 reviews)

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Al-karim in Mississauga
Al-karim in Mississauga
1 review Mississauga, ON
0/10

Poor After Sales Service

We had our windows installed a couple of years ago and from the very first day - we have had nothing but issues. They initially gave us the wrong style windows in a couple of rooms. After much convincing we reached an agreement. Then there were windows that were high up that they forgot to take the stickers out. After much follow up, they finally came and removed the stickers. At the same time they were supposed to install plugs where the screws are installed. To date these have not been installed.

We had the windows installed in the summer, so the first winter, we started getting moisture again. The sales rep that had been extremely good at the time of making the sale, was no longer willing to assist with any service issues. Speaking to service was like talking to a brick wall. Finally I managed to speak to the owner/ manager and she advised me that it was our lifestyle that was causing the moisture and that she was going to send me booklet that will explain how we can reduce the moisture.

since then the product quality has deteriorated even more. The windows do not manage the heat / cold as they did the first year and even the noise levels are higher.

Ironically, I get a call every year from the company telephone sales department to sell me additional product and free quotes. I give them the opportunity to come and rectify the problems, and I get the standard answer that this is not my responsibility and I should speak to service.

If you would like to replace your windows often or you want an inferior quality product with no post sale service, then I would recommend you use this company. However, if you want to eliminate hassles and have a professional experience then please do not use this company .

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Company Response

Hi, sorry to hear that but you posted review for the wrong company, the company with the similar business name was operating in GTA and sometimes customers get confused. the company which did a work for you is not registered with Home Stars or BBB. if you'd like to give us a call we would be glad to provide contact info for the company you dealt with.
Best regards, Alex

Ms. Birsan from Hamilton
Ms. Birsan from Hamilton
1 review Hamilton, ON
9/10

Replaced windows and wood frames

I had Mark and his team replace all my windows in my home and some wood frames. The team was very neat and very hard working. I have no complaints about the job done. Thanks again!

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busbubbles in Brampton
busbubbles in Brampton
1 review Brampton, ON
10/10

Replaced Doors and Windows

I heard about this company from my neighbors and I am very glad I went with them. They did a great job on all the doors and windows they replaced in my home. I still have their advertisement on my front lawn! I also already recommended them to friends!

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Dan  from Toronto
Dan from Toronto
1 review Toronto, ON
10/10

Replaced doors and windows

We heard about this company from a neighbor who hired them to do their windows and doors and recommended them to us. We are very glad that we went with Royal Seal Windows and Doors because they did the job very quickly and were very hard working. We have absolutely no complaints about this company and have already recommended them to family and friends!

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Chris from Mississauga
Chris from Mississauga
2 reviews Mississauga, ON
0/10

Windows Installation

Don’t order windows from Royal Seal Windows and Doors or you very likely will regret it, especially the after sale service even if you signed a contract and got a lifetime guarantee.
I contacted Mark from Royal Seal Windows and Doors after he left a flyer at my place about a year before, and I arranged with him for an estimate to replace four windows.

I signed the contract he provided and give him a down payment, that’s when everything started to go wrong. The measurements were done more than a week later than was promised, the windows were
ready for installation weeks later than what I was told and on the day of the installation the installers came nearly four hours later than agreed upon time. And because of this the installation was done in an unprofessional manner with the installers using flash lights for the greater part of the installation, according to Mark it’s normal for his company to use flash lights for installations,

After the installation was done I noticed the labels were all different and didn’t match the window frames and glasses that I ordered, I called Mark the next day to let him know about the discrepancies in what I ordered and what the labels were indicating I got. He refused to help me and told me to contact Window City and let them help me.
I contacted Window City and was told that they cannot understand how this happen and ask me to send them images of the labels. They also said that the dealer, Mark (Royal Seal Windows & Doors) should be the one contacting them about this and not me.
I called Mark and after many, many attempts and having to block my # I finally got a hold of him he asked me to text him the images of the labels and when he is at window city the next day he would investigate and get back to me.

I have been trying to get in contact with Mark since then, over two months now, via texts and phone and leaving many messages but he refuses to answer my calls and respond to my messages and texts.
I never had a problem getting in contact with Mark before I signed the contract, he would answer all my calls immediately, or call me back right away. Now he would only answer if my number is blocked and then he would hang up.

This guy refuses to honor the signed contract with lifetime warranty less than a day after the installation was done; even though all I am asking him to do is to verify with Window City that I received the correct windows and explained the wrong labels. I can only imagine what would happen if someone tries to make a claim under his lifetime warranty.
Going with his company was one of my biggest mistakes and not worth the $250 I thought I was saving, pay more and go with a reputable company

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Company Response

Hi, sorry to hear that but you posted review for the wrong company, the company with the similar business name was operating in GTA and sometimes customers get confused. the company which did a work for you is not registered with Home Stars or BBB. if you'd like to give us a call we would be glad to provide contact info for the company you dealt with. 
Best regards, Alex

Abu Al-Reyad from Mississauga
Abu Al-Reyad from Mississauga
2 reviews Mississauga, ON

First Review

8/10

Glass Door

Although I really enjoyed working with Mike from Royal Seal Windows & Doors, they were a little messy. The door has been sturdy and was professionally installed. Workers were kind, polite and of good manner. I would recommend this to a family or friend.

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Company Response

Thank you so much for your review! Royal Seal appreciates you taking the time to let us and others know how satisfied you are with your Door replacement. It was a pleasure working with you! Royal Seal looks forward to working with you again in the future for door or window needs! We promise we will tidy up! Thanks again!

Francis & Mary S. from Ajax
Francis & Mary S. from Ajax
1 review L1 T4 G6, ON
10/10

New Front Door with sidelite

We just moved in to our new house, and wasn't really happy with our front door. We were quoted by several Door Specialist, but me and my husband felt so comfortable with Mark. He is very professional, knowledgeable, and honest. He answered all our question and presented all the adv and disadv. Finally we have our new door installed. His team was great and installation and material were perfect and price was very reasonable! Definitely we would highly recommend Mark to be dealt with in your future Door and Windows Project.

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Ngo Ho Moon from ??????????
Ngo Ho Moon from ??????????
1 review North York, ON
9/10

Wooden door

We were looking for a wooden door for a long time,it was my wife's dream to have one. It was very important to us that we had the best quality door. It's a good thing that we found this company, because only a few companies in Canada makes solid wood doors. Other companies claim that they have solid wood doors but they are made of veneer. Very good product, excellent installations and special thanks to installers!

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Company Response

Thank you so much for your review! Royal Seal appreciates you taking the time to let us and others know how satisfied you are with your Door replacement. It was a pleasure helping you find the quality product you were looking for! Royal Seal looks forward to working with you again in the future for door or window needs! Thanks again!

Theresa from Scarborough
Theresa from Scarborough
4 reviews Scarborough, ON

First Review

8/10

Basement Windows and storm door

Mark, measured windows and he wanted to such a good job that they were too big for the openings in basement. We did not allow installation and he re-ordered windows. The installation was perfect. They will come back when next in area to cap storm door.

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Company Response

Thank you so much for your review! Royal Seal appreciates you taking the time to let us and others know how satisfied you are with your Window and door replacement. It was a pleasure working with you! Royal Seal looks forward to working with you again in the future for door or window needs! Thanks again!

dave from Hamilton
dave from Hamilton
1 review Hamilton, ON
10/10

Two doors and french patioDealt

Dealt with Mark and couldn,t of had better service. Installers we,re very nice and great to work with. Work was very good quality. I would give there name to all family and friends.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Seal Windows And Doors

CATEGORIES
Windows & Doors Installation & Service
WEBSITE
http://www.royalsealwindows.ca
PAYMENT METHOD
E-Transfer, Cash, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
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