Disaster!!! Very unprofessional and extremely messy. If you get the misfortune of watching them work, you will instantly know. They came without a ladder, extension cords or even markers and a pair of scissors to number the cabinet doors. I had to take some things apart for them in the kitchen as they had no clue. If you are a pro at what you do, you know. I should have stopped things there.
*No COVID-19 protocols in place. No masks, no gloves, walking through my house like they own it. You think they would always be wearing PPE with the work they are in.
**The majority of the pictures on Facebook is in no way their work. This is what fly by night companies do. They try and make themselves look professional when they are in no way even close. They are not even nice people!
It is a 2-person operation in this fly by night company. They hire young kids who have no idea what they are doing. The one kid came in with greasy steel toe boots, walking all over my unmasked hardwood floors. Loraine or Raine is the expert at giving excuses. The best one of all was when I asked, "why have you not masked my floors before you started working?" Raine's answer to this was "the paper gets all torn up, so they don't bother"? My hardwood floor is a mess, full of scratched and dust in every crevasse, but the good news is the paper that was supposed to cover and protect my floor was not harmed.
They didn't mask or protect anything. The light fixtures were not covered, they did not section off the rest of my house as I had asked, they just started sanding. The whole house has a layer of dust including a chandelier that is in the dining room which is connected to the kitchen. they could have easily bagged it or sealed off the room, as they actually said they would, but didn't. My 6-year-old who has asthma has been struggling with the dust and fumes. They didn't care about my family and walked right through my house leaving a trail of dust and boot prints. At least once Raine walked through with a cigarette in her mouth and in front of my kids.
When I asked them about everything being covered in a coating of sanding dust, they replied "it’s just dust, comes right off" I did not think I would be the one doing the cleaning. When they eventually masked the walls adjacent to the areas they were going to paint I noticed they were not using green tape or frog tape, and wouldn’t you know it, all the paint from my walls came off. it didn’t help that they were ripping everything off like they were ripping off a band-aid. I could hear it from the next room. I asked about the paint damage, Raine was very quick to say that my walls were not primed. Well I know they are primed because I primed them before painting. Interestingly enough when they said they were done and had left for the day, they left a lot of masking tape still on the walls, you know, because they are so meticulous I, as anyone who has painted anything in their life, pulled the tape back gently and wouldn’t you know it the wall paint didn’t come off.
It gets Better. So, no one drives other that Greg, and no one starts work before 11am but will not get to your place before 2pm, they work for only 2-3 hours and leave. They wait for Raine’s sister to drive them to where they need to go when Greg is busy. Another excuse was that they could not get to work earlier as her sister is getting Chemo treatment's in the morning. Why would you put your sister through that? Raine's sister waits in her truck for them to finish and then drives them back. She parked in our driveway while waiting leaving oil stains on my interlock from her old pick-up truck. She would also come in and use our bathroom when she needed to. At least she had the courtesy to wear a mask.
So, 4 weeks in now, and they painted my cabinets, not the doors yet just the parts bolted to the wall. The finished work is full of runs and drips in the paint, huge rough patches because they did not wipe down any surfaces from all the dust before painting, and a bunch of areas that were completely missed. There is paint all over my appliances as well, the good thing is Raine said it will come right off.
For some reason they use drywall compound to fill the natural seems, very sloppily I might add, between the cabinets that was not necessary and now all you see is clumps of drywall compound, luckily only as high as they could reach (even though I gave them a ladder to use).Areas where there was damaged paint that actually needed to be patched was left and painted right over. The drywall compound used is apparently not the right product to use when filling wood. A quick search on google says that is a bad idea in a kitchen.
Then I was informed that their landlord was doing renos at the shop and they haven’t touched the cabinet doors. Wonderful! I told them to stop what they are doing and return the doors. Raine said they were not planning on doing the doors anyway, for some reason, and I can go pick them up from their shop, but they are never there. I googled the address and it’s in a shady back ally. Not interested in risking my safety.
Four days of work lost cleaning their mess, deposit lost, cabinet doors lost, hiring a new reputable company to fix everything. I will let my lawyer handle the rest even though they probably do not have 2 nickels to rub together.
- Approximate cost of services:
- $7,000.00