We reached out to Panes to have windows installed on every floor of a 100 year old home in Toronto. We found it appealing that panes manufactured their own windows and offered installation as well as cash and carry windows. David was a pleasure to work with and answered all of my questions on a timely manner. The team always showed up when promised, they met our construction schedule, and went above and beyond with installation. The windows were not easy to install but they did a wonderful job. There was an issue with a rear window which slightly too large for the opening, the technicians enlarged the opening themselves. I called David when I didn't find the brick work had been done to my standards, Panes was very quick to fix the issue. Literally the next day they brought in another professional mason who met and exceeded my expectations. The issue was resolved within 24 hours. Everyone makes mistakes, however it's how we handle the mistakes which counts. Panes knows what they are doing and are fantastic. You wont be disappointed and I guarantee you that your neighbours will be asking you where you bought your windows form.
- Company Response
Wow what an amazing review!
We are thrilled that you enjoyed dealing with our company.