Panes Window Manufacturing

I contacted panes.ca as I had a tight deadline since my carpenter was moving out of province. I spoke with David who was a delight to work with and advised me that my timeline is not one that is typically obtainable however he will work with me to ensure it gets to me on time. Other companies i had contacted before panes.ca said no can't be done and that was the end of it.

I placed an order for 6 new windows for my home, the reps worked with me to ensure everything was the correct size, and correct format for what I needed. I was a few dollars short on the free delivery however a quick chat with the rep and they accommodated and they gave me the free shipping since it was close enough.

Once the windows had arrived to their depot near my home they realized a window had broke along the way, before I could even comment they already had another window fabricated and being shipped to me at no cost.

During this entire process i was able to work with the reps at any point, they answered any questions and even worked with me after hours. They called me on their way home from work after their shift just to ensure everything was ok. The customer service alone puts this company miles ahead of any other window manufacturing company i have ever dealt with.

Moving onto quality, the welds, joints and just overall quality exceeded expectations. My carpenter is actually switching to panes.ca for all of his supply orders since he was so impressed with quality and price.

Overall panes.ca has been a wonderful experience to deal with, they met and surpassed all expectations on customer service, quality of product and price. Highly, highly recommend. 5/5 from me.