Horrible. I had a stuck shower cartridge and the tech told me he could fix it, but he couldn't get it out. Not only did he fail to extract it, he damaged my brass pipes in the process. Then proceeded to tell me that they have to break the tiles to replace the brass pipes and fittings for $2000!!! On top of that, he charged me $350, basically for doing nothing and damaging my pipes in the process. Now a small job has turned into a giant mess because I have to get the pipes and fittings replaced due to his negligence.
- Approximate cost of services:
- $350.00
- Company Response
Thank you for your review.
We apologize if you feel that you did not have a great experience.
It is important to note that your cartridge had already been tampered with and the damage caused already existed before we even showed up. That is why you called us in the first place. Our technician attempted to take out the damaged cartridge which was unsuccessful due to the existing damage and age, and that is when replacing the entire unit was suggested.
It is unfair to claim that our technician caused this damage when in fact it was clearly pre-existing. Otherwise you would've finished the work yourself.
We hope you understand that we do always have your best interest in mind. Our technician exercised every option to try and remove this cartridge for you.
We hope you ultimately got your problem solved and look forward to working with you again in the future.
Drain King Plumbers