Sewer Squad Plumbing Co

Drain Services
Toronto ON M1N 1P4
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Sewer Squad Plumbing Co
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95%

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Reviews for Sewer Squad Plumbing Co

Average customer rating:
9.7 10 (87 reviews)

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Rachna
Rachna
5 reviews Ajax, ON
10/10

Clogged toilet

We had very good experience with this company. From booking appointment till service . We will definitely trust and call this company for any plumbing issues we have in future (hopefully not).
The technician Phil was polite ,respected the property and quickly resolved the issue .
My kid dropped play dough and we call multiple plumbers in the area who were looking for quick cash . However for this company service and client are more important. The rates are reasonable . I am glad I called you

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Jim Wigmore in Toronto
Jim Wigmore in Toronto
1 review Toronto, ON
10/10

Sewer Squad Comes Through!

Our 90 year old clay pipes broke in 5-6 sections causing a backup of our sewage. The Sewer Squad were very professional and quick, and dug out the old pipes in the basement floor and replaced them with new plastic pipes and didn't leave a mess, even though the job was rather dirty.

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garrose
garrose
2 reviews Toronto, ON
8/10

Kitchen tap and valve installation

Expensive but professional. I was hoping it was going to cost a whole lot less for the installation of a new faucet and valves. I purchased the tap online and figured it was going to be a snap to install. It took Cameron about three hours in total (removing the old one, installing cut-off valves). I'm not so happy with the cost, but happy with the work and service. I have had huge plumbing bills (replacing old clay pipe etc) over the last year. No getting away from it, good plumbing is essential but astronomically expensive.

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Danae in Toronto
Danae in Toronto
1 review Toronto, ON
10/10

Plumbing

Mathew was very, friendly, efficient, and professional. He found the problem quickly, and explained our options to solve it clearly. The cost was very reasonable. I've used Sewer Squad in the past and have been very happy with their crew and their work. I would happily reccomend them.

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Private User
Private User
Private User reviews Oshawa, ON
10/10

Main drain pipe investigated for future repair.

Had issue with small amount of water, after January rain, in basement. After a camera check and a locate. The main drain pipe will replace in 5 days. Perfect.
Dwayne was polite, knowledgeable and supported my suggestion further for a roof cover over outdoor lower apartment stairway.
Perfect
Ps. New batteries help.

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Company Response

Thank you for the great review, we are always happy to hear any feedback back about members of our team. I'll pass along your kind words to Dwayne

Private User
Private User
Private User reviews Toronto, ON
0/10

NOT RELIABLE, very expensive, they will put you on hold

Very EXPENSIVE , Not RELIABLE, and they will keep you hanging in the middle so you dont have a choice bt pay.

This is what happend.
we picked them because of the reviews that we saw. They send mike right away on time to fix our clogged drainage, we are so impressed that he did it really fast using all his hightech gadgets. (camera etc).

Then Mike informed us that we need to replace our pipe since it’s burst and there are roots coming inside the pipe that it will soon flood our basement, he even told us that we cant use our laundry, dish washer etc. or else it might flood our basment.WE GOT SO SCARED and let him do it right away.

we agreed even we know its TOO EXPENSIVE ($2,800) for just a small pipe to be installed including the valve, WE AGREED even if we know there are other plumbing company that can give us much lower price.in short WE TRUST THEM.

They dig a hole under our basement and repalced the pipe , then told us that there’s more to be fix that all our pipe extending outside are damage too (why didn’t he told us before they start digging our basement?? SOMETHING FISHY RIGHT??) and since our sewage is open then we cant do anything else and we cant back out. MIKE even said it will cost us a lot if we dont do it now. (THEY EVEN PRESSURE US THAT MAKES US SO SCARED) SO AGAIN WE AGREED .. and They dont want to close the hole in our basement for a lot reasons to many to tell,(Makes it more questionable)

(we just want it to to be done and out of fear of possible flooding) we AGREED AGAIN even if this will cost us almost $9,000 to fix the pipe outside. WE HAVE NO CHOICE SINCE THEY DIG A HOLE ON OUR BASEMENT AND THEY LEFT IT OPEN. they PROMISED TO FINISHED IT IN 3 Days. but up to now they are not coming to fix it its been more than a week now and nothing started, they have so many reasons and they keep on rescheduling.. up to now
Maybe THEY KNOW WE CANT GET OTHER COMPANY TO TAKE OVER THEIR UNFINISHED JOB THATS WHY THEY LEFT IT OPEN

UPTO NOW OUR SEWER IN THE BASEMENT IS OPEN AND SMELLING FOR MORE THAN A WEEK NOW AND STILL THEY KEEP ON POSTPONING THEIR JOB

IF YOU DONT WANT TO PAY A LOT OF MONEY and lessen your STRESS, BETTER FIND OTHER PLUMBING COMPANY WHO CAN DO A BETTER JOB THAN THEM.

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Company Response

Thank you for taking the time to share your experience. We take any feed back very serious and have looked into your concerns. We take full responsibility for the poor communication regarding the secondary start date for the additional work needed outside. That was with out question our fault and we've taken the necessary steps to make sure it doesn't happen again. That being said, the timing of your job (right around Christmas and New Years) contributed to the delay. Getting locates (a mandatory step in all outside excavations) at this time was difficult for your job and all other jobs we had going on. This definitely slowed us down and contributed to the numerous delays. In terms of pricing, our records show different numbers and as we only completed the back water valve the price was under $2500 after HST. Regarding the outside additional work for a 10' deep excavation and a pipe burst (trenchless technology, pulling pipe using hydraulic equipment from inside to outside) we quoted an additional $5080 plus HST, a very fair price for the amount of work needed. Total cost for the sewer replacement was under $8300 after tax and then we assist with the city rebate of $1250 making out of pocket cost Approximately $7000.
This is a middle of the road to lower end price tag in our industry for the work quoted.
Last, we take accusations of high pressure sales tactics VERY seriously. Our technicians are trained regularly on how to deliver information regarding your plumbing/drain issues in a factual manor only. Our opinion is that it's your house and your money and only you will decide how you want to proceed. We only give you facts on how the system looks and functions with any recommended repairs. We leave it up to you the homeowner to decide what steps to take. I believe our other reviews on HomeStars and Google prove our policies and procedures and the standard we have set for our company. If you have any further complaints or concerns please feel free to contact Phil at 9056837584

Thank you

Susan in Toronto
Susan in Toronto
0 reviews Toronto, ON
1/10

fix clogged toilet

Vince came to fix my clogged toilet. we decided that he needs to remove the toilet and try to clear the pipe under the toilet. we agreed the price would be $400 dollars to clear the pipe. But what happened is his machine could not even go into my 2 inch cast iron pipe. He insist on charge me $400 dollars, just for bring out his equipment and could not even fix the issue. In addition, he try to sell me a plumbing project for $4000 dollars. Finally they give me a discount of $120 dollars. I paid $280 dollars for nothing. Nothing is fixed. Later on, I called another plumber, they fixed the issue without even need to remove the toilet and for much cheaper price. Overall, i would not recommend their service.

1 of 1 people found this review helpful.
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Company Response

Hi Susan,

We apologize for your poor experience. This is not common as we have a strong rating over all on homestars and google. We do pride ourselves on great customer service and encourage you to contact our management team to rectify the issue.
9056837584 ask for Phil.
Thanks for your feedback and we look forward to hearing from you.

ADF
ADF
4 reviews Toronto, ON
10/10

Saved the day!

Last spring, a massive thaw resulted n some intense melting in our backyard. We have backyard walkout from the basement and the water was literally gushing down the steps to the sump pump drain which eventually failed. We watched the water rise really fast. We called Sewer Squad at 10pm on a Friday night and they arrived within the hour to prevent a massive basement flood. They were able to redirect the water to the street drain and save us the cost and headache of having to deal with water damage. VERY happy with the service and will use again.

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Company Response

Thank you for the review! we appreciate your feedback

Private User
Private User
Private User reviews Edmonton, AB
10/10

Leak in basement

Always prompt and professional. They are always quick to respond. They explained the issue and gave me options to choose from to fit my budget. I definitely recommend them to any job big or small.

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Company Response

Thank you for the review! we appreciate your feedback

Candice Walker from Ajax
Candice Walker from Ajax
1 review Ajax, ON
10/10

Quick and professional free estimate

We had Sewer Squad come in to provide us a quote on what we thought was a water leak and turned out to be something else. Camilo was professional and courteous, and took the time to explain what he felt was the best course of action for our issue. He was patient and thoroughly went through what was wrong and everything I showed him Even though we did not use them for their plumbing services, I will be certain to make them my first call for any future needs. Their confirmation text message was the best I've ever seen!

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Company Response

Thank you for taking the time to write a review! we appreciate your feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sewer Squad Plumbing Co

Welcome to Sewer Squad
Sewer Squad Plumbing Co provides a quick, careful and courteous approach to drain cleaning/repair services. You and your family are our priority, and your peace of mind our reward. We are Residential drain experts with extensive knowledge of the GTA sewer and drain systems. We pride ourselves on speed of service and like to think we give the best value for your hard-earned money.

CATEGORIES
Drain Services and Plumbing
SERVICES
Drain Services Drain Cleaning Drain Inspections Back-Water Valve Installations Sump Pump Installations Camera Inspections
SPECIALITIES
Our company is 100% owner involved and our goal is educate on what you need but be hyper-vigilant of your budget at the same time.
WEBSITE
http://www.info@sewersquad.ca
PAYMENT METHOD
Visa, Mastercard, American Express, Cash and Debit
LICENSES
Sump Pump Licensed Installer, Back-Water Valve Licensed Installer . All other required licenses.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.